Bewertung
1,5
Mangelhaft · von 5 Sternen
Aviator Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
214
32 in den letzten 12 Monaten
Luftfahrtberater
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (214)
32 in 12 MonatenIhre Stimme
Erfahrung zu Aviator schreiben
Shahana Kabir
Verifizierte Bewertung
During my departure from Copenhagen to…
During my departure from Copenhagen to Frankfurt (transit to Birmingham). I went through the worst experience of an Airport Agent I have ever experienced in my life. Combined, my husband and I have travelled for over 40 years. Whilst trying to scan my boarding pass, it was not working and I could not understand why? The male agent, standing was asking me to do it again. Still, it did not work. Then the male agent said "do the other one?". I could not understand what he meant as the other boarding pass I had was Frankfurt to Birmingham. He called me over to the desk and the female agent said do the other one with a rude aggressive tone of a bully. I told her I only have two and the other was for my transit flight from Frankfurt to Birmingham. Then she, once again, in a rude aggressive tone replied, "listen to what I am saying?!" I was shocked with her response and rude tone. At this stage I was anxious with the issue of boarding and now this extreme rudeness, came unexpected. Then she explained to my husband and I, he had scanned my boarding pass in error and now I should scan his. However, I did not have his pass on my phone. Then she asked my husband to check in for me. I then asked for her name as at this stage I was upset with how she had spoken to me due to the disrespect. I wanted to complain of this behaviour. The female agent refused her name, saying "no, you can't have it." At this time my husband, witnessing this rudeness motioned to take a picture of her so we could have some identification to report her mistreatment as a last resort. The female agent physically tackled my husband, trying to take his phone to stop. She refused the photo so then he didn't take one. We were left appalled with this rude treatment, no name to complain and due to board. At this time, she called security (speaking in her language so we had no idea what she was saying). Later from the security guard it became clear she was saying to him she was threatened and that she will make sure we don’t get into the plane. Security checked my husband's phone to confirm no picture was taken at all. She manipulated the whole narrative and abused her power by complaining to the pilot and cancelling our flight without any input or defence opportunity from us. This later left us to newly book tickets, waiting a further 7 hours with my children and pets at home. My husband took no photo. Why was I prevented from boarding? I should have been able to proceed. This was a clear act of abusing her power for her ego? This is an act of injustice. The female agent controlled the full narrative, from her initial rudeness and her lack of customer service of the scenario. We have been left with no voice and now punished for something she created from her rude actions and poor communication. No one in the airport, including Aviator, would hear our side. It was all biased with the security and pilot all taking agent side. No one asked for my side? This felt racially targeted. This female agent should not be in a people environment as she has no customer service skills and zero empathy to explain to a confused passenger. Also, I don't know where the rudeness came from? This was a racial attack. I am now feeling this was due to my colour of my skin as she was very hard in her facial expression, she had no empathy, listening skills or sympathy and was constantly talking down to me. As a British citizen I feel appalled by this interaction. Had she understood my needs and explained the misunderstanding in the first place in better communication, calmly talking to me, this confusion and unfair cancellation would not have happened. Date of incident 16th August, 6.20AM, gate no A17, Terminal 2. Flight no LH833.
0
Nour Sabri
Verifizierte Bewertung
Worst baggage lost & found services
This is regarding file reference: HELTK24994 I am following up regarding my delayed baggage. When I spoke with your customer service team earlier today, I was assured that my bag would be delivered to me this evening. However, it appears that my baggage is still at Helsinki Airport and has not yet been dispatched. I urgently need my bag and would appreciate it if you could arrange immediate delivery to Hotel St. George in Helsinki, as specified in the baggage claim form I completed. This situation is becoming extremely frustrating, especially as I was repeatedly assured that the bag was on its way. Please provide an update on the status of my baggage and confirm when it will be delivered.
0
Leo Årthun
Verifizierte Bewertung
FASTEST HANDLING TIME!
Right after we landed and went to baggage claim. Baggage came In about 10 minutes although it was a full flight. and I had a buss to catch and I ended up catching it just seconds before departure because of aviators efficiency and effort. THANK YOU AVIATOR!
0
meini shi
Verifizierte Bewertung
I have made formally complain about a…
I have made formally complain about a check-in agent at Copenhagen Airport on 25 July 2026, who ignored my explicit instructions three times, resulting in I missed my tax refund opportunity, was forced to run between counters, and upon arrival at London Stansted, my baggage did not arrive, confirming the entire ordeal was for nothing. I am not writing about a simple misunderstanding. I am writing about a pattern of deliberate disregard for my clear, repeated instructions.
0
Mynte Madeline
Verifizierte Bewertung
Fuldstændig uacceptabel oplevelse.
Fuldstændig uacceptabel oplevelse. Min kuffert kom ikke med mit fly, og jeg aftalte med Aviator, at jeg selv ville hente den i lufthavnen, da jeg ikke havde tid til at vente på levering. Alligevel sendte de den afsted uden at informere mig – og endda til en forkert adresse, fordi de havde registreret den forkert. Jeg brugte to timer på transport (én time hver vej) og betalte 100 kr. for parkering, kun for at få at vide, at de allerede havde sendt min kuffert afsted. Ingen kunne fortælle mig, hvor den befandt sig, eller hvornår jeg ville få den. Kufferten indeholder desuden vigtig medicin, tøj og personlige ejendele, og alligevel er det umuligt at få fat i Aviator. Telefonen går direkte på telefonsvarer, og de svarer ikke på henvendelser. En forsinket kuffert kan ske, men den manglende kommunikation, den brudte aftale, den forkerte adresse og den totale mangel på ansvar er simpelthen uacceptabel. Jeg kan på ingen måde anbefale Aviator.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Aviator
Luftfahrtberater-Ranking →Häufige Fragen zu Aviator
Ist Aviator seriös?
Aviator erreicht aktuell 1,5 von 5 Sternen aus 214 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Aviator?
Kundinnen und Kunden bewerten Aviator im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 214 Bewertungen. 32 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Aviator gibt es?
Die bestbewerteten Anbieter in der Branche Luftfahrtberater sind Airportinfo.live (4,8 von 5), Menzies Aviation (1,6 von 5), Twayair (1,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Aviator beansprucht?
Nein. Das Profil von Aviator ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Aviator hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Aviator auf Bewertungen?
Aviator: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Aviator negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.