Bewertung
1,6
Mangelhaft · von 5 Sternen
Mietwagenanbieterbluucarrental.com
Bluucarrental Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
48
15 in den letzten 12 Monaten
Mietwagenanbieter
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (48)
15 in 12 MonatenIhre Stimme
Erfahrung zu Bluucarrental schreiben
Mapaseka
Verifizierte Bewertung
The lady who helped me
The lady who helped me, upon returning the car said the was a dent on the car which was not ticked during inspection. When you collect the car they squeeze it between others so that the inspection is not really visible. She forced me to fill an incident report
0
Heather Behrens
Verifizierte Bewertung
Hidden charges and lack of professionalism
Hidden charges and lack of professionalism We are SA expats. We used Bluu in Stellenbosch during our visit last year and received good service. This year we decided to use them again, however, we have been thoroughly disappointed. Our handover at the Stellenbosch branch was good; the staff as per last year were professional and efficient. However, we had booked a Toyota Corolla and were provided with a very basic KIA instead - quite a far cry from the Toyota. Last year we had a VW Polo Sedan which we were very happy with. The Kia was not value for money. The front passenger seat upholstery was also stained. When it came to returning the car, we arrived at the depot only to find a hand written note on the door to say that it was closed and to park the car off at a local garage in one of the parking bays. Not being able to do a proper handover and walk around felt very uncomfortable to us. As the office were expecting the car to have been returned on this date, it would have been appropriate to notify us in the change in drop off location via email, sms or phone call. As others have mentioned we were also scammed with being charged for extra fuel despite ensuring the tank was full on return. They advice me that this is "standard policy". I have questioned the need to refuel the tank upon return if they are going to charge you for checking it and topping it up anyway. We have also had to raise a discrepancy with them regarding a difference in their "Additional Driver charge" - our charge was different to the original quote and contract we had agreed to. Coralee in their business support department was not compassionate about this, and simply forwarded our signed contract in which the fee had been amended in small print. I would warn others against hiring from Bluu in light of their hidden charges and lack of professionalism.
0
Lucinda O'Connor
Verifizierte Bewertung
Bluu Car Rental is a scam
Bluu Car Rental is a scam. They give low quotes to later come and charge high extra charges when you return the vechile. I got a very good quote from from them. No documents were handed to me as proof. I signed a one page to say I'll be responsible for damages. At the returning of the clean and full tank vechile, I was whasapp that i owe them R2969 for over use of kilos and that they used my deposit of R6000 to cover some of it. I was in total shock as I was not informed about kilos on my enquiry of my trip from Kimberley to Port Elizabeth and back. They withheld crucial information as they will use it later to keep your deposit. I immediately lodge a complaint and pray that I'll get my deposit back. I will never rent a from them again.
0
Tom Loeffen
Verifizierte Bewertung
Fees after accident not caused by us
While standing still at a traffic light a car rammed into us from behind. Totally not our fault, however Bluu Car Rental still claimed a huge sum of fees on our card. 'Assessor’s Fee', 'Claim Administration Fee', 'Handling Fee'. Multiple hunderd euro's of fees for an accident which we had no infuence in.
0
Claire
Verifizierte Bewertung
Avoid - You WILL be scammed
We rented a Toyota Corolla but were allocated a Changan Alsvin 1.4L, which is a heap of rubbish compared to the Toyota. The fuel tank was not at completely full, as indicated by the driving range based on current fuel level. When we returned the car, I asked for directions to the nearest fuel station and a staff member volunteered to accompany me (assuring me there would be no extra charge, as he was on a break). I filled the car to the point where the fuel was visible in the filler pipe, then drove 500 metres back to the drop-off point. I have now been charged an additional 198.75 rand for 5.76 litres of fuel, plus a fee. From my reading of other reviews, this is clearly a scam perpetrated on all customers. They know the customer has returned home and cannot possibly contest the additional charge. They have refused to respond to my four emails. These people are rip-off merchants and should be avoided.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
ZA
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Ist Bluucarrental seriös?
Bluucarrental erreicht aktuell 1,6 von 5 Sternen aus 48 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: ZA. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Bluucarrental?
Kundinnen und Kunden bewerten Bluucarrental im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 48 Bewertungen. 15 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Bluucarrental gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
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