Bewertung
1,5
Mangelhaft · von 5 Sternen
Capital One US Erfahrungen
1,5von 5 · Mangelhaft
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Stimmen
1.824
881 in den letzten 12 Monaten
Bank
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.824)
881 in 12 MonatenIhre Stimme
Erfahrung zu Capital One US schreiben
Nena
Verifizierte Bewertung
Capital One-Never Again!
8/28/26-With the transition of Capital One taking over Discover, there was a lack of information given to customers. From my experience, when I tried to change a second card picture that use to be horses and received a generic card, I was told they did not have access to that picture, so I did the prompts to only change one card to an eagle and it changed both cards; I was on the phone with customer service and she said she could not change it. Then I asked to speak to a supervisor, I was on hold and never spoke to a supervisor. Just the person telling me they could not do anything about it even though I told her an error appeared when I finished. Asked her to verify because I saw a note appear after the error that both cards were changed, even though I only selected one card to be changed. So their only resolution was for me to accept what their system did wrong and live with it. Not acceptable!!! They lost my business. I have never liked Capital One because of comments I heard and read from other people who had accounts with them. They may be great at producing commercials, but from the people ratings, not people they pay to make it look like they have great ratings; real people do not like the way they are treated. I was going to give them a chance since Discover turned over my account to them, but after this no way. This is not customer service and not taking accountability for their error created by their system. Someone should have tested the system before putting it on-line, plus they are making customers make the changes-their customer service will not do it. All they could say is: "I'm sorry" Sorry means nothing when there is no action to correct the error they created! Customers, read reviews for Capital One-I'm not the only person being treated like this. Mine may of been minor, but also their card rates are TOO HIGH and not willing to lower for customers!!!
0
Ryan
Verifizierte Bewertung
stay far away from them
received my card in the mail just for them to lock my account and requested documents to unlock it. i submitted those documents and they said it would take 1-10 days to review. it wasn’t until the 10th day when i called to find out what was happening that they told me they didn’t accept the documents. they did not once reach out to me. this happened multiple times of them asking me for documents and sent them all i needed to send and then would find out on the 10th day. throughout the whole process every time i called there was horrible customer service. every time i sent these documents they always needed more. i had my card for about a month without it being activated until i just cancelled it all together. do not get one of these. scammers
0
Becky Goins
Verifizierte Bewertung
My discover account was switched
My discover account was switched, I had a payment plan that fit my income. It was on the 24th of each month, but when they went to Capitol One, they decided to switch it to the 2nd of the month. I called to hoping to have it switched but was told they couldn't do that. It's there account, I don't understand why they couldn't. All the letters that were sent about the switch stated nothing would change in payment arrangements, but as usual they do not stand by what they tell. This isn't the only experience I have had with Capitol one either, my husbands account was treated the same way. This company is very bad on customer relations, and does not stand behind what they tell you. This company needs to be abolished!!
0
Franco Jose
Verifizierte Bewertung
MONEY STOLEN BY CAPITAL ONE EMPLOYEE BY PUTTING FAKE RESTRICTIONS.
MONEY STOLEN BY EMPLOYEE BY PUTTING FAKE RESTRIcTION ON THE ACCOUNT AS EVIDENCE BY ME SUBMITTING DOCUMENTS ONLINE AND COMING over TO THE BRANCH AND SHOWING IT TO an ACTUAL MANAGERand YET, THE RESTRICTION STILL IN PLACE for two months. WHEN I CALLED CUSTOMER SERVICE, THEt HAVE NO CLUE WHY, MANAGER SAID THE BACK OFFICE TEAM DO NOT HAVE ANY CONTACT, NO MANAGER SUPERVISING THEM, NO ONE HAS A CLUE WHY TEHRE IS A RESTRICTION. SO WHICH MEAN SOMEONE FOUND A WAY To TAKE MONEY BY USING FAKE RESTRICTIONS IN ORDER TO BUY HIS OR HER KIDS NEW SCHoOL SUPPLIES. i SUBMITTED COMPLAIN TO BBB AND CFPB BUT CAPITAL ONE DID NOT TAKE ANY ACTIONS OR RESPOIN TO IT AS THYE HAVE NO EXPLANATION. iF YOU ARE wILLING TO PUT YOUR MONEY IN A BANK THAT PUTS RESTRICTIONS WITHOUT ANYONE ON THEIR CUSTOMER SERVICE REP AND BRANCH EMPLOYEE KNOW OR RESOLVE THAN IT WILL BE BETTER TO INVEST YOUR MONRY TO BERNIE MADOFF. capital one IS UNTRUSTWORTHY BANK.THEYw ILL IMPLODE PRETTY SOON I AM 100% guranteeing it.
0
William Vidro
Verifizierte Bewertung
No se puede confiar en esta compañía
No se puede confiar en esta compañía, no cumplen con los acuerdos, llegan a un acuerdo de pago con los clientes y luego te engañan y no cumplen y luego te dicen otra información, tengan mucho cuidado no lleguen en acuerdos con Capital One
0
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Typische Antwortzeit unter 24 Stunden.
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Ist Capital One US seriös?
Capital One US erreicht aktuell 1,5 von 5 Sternen aus 1.824 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Capital One US?
Kundinnen und Kunden bewerten Capital One US im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 1.824 Bewertungen. 881 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Capital One US gibt es?
Die bestbewerteten Anbieter in der Branche Bank sind Revolut (4,7 von 5), Western Union (3,8 von 5), WorldRemit (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Capital One US beansprucht?
Nein. Das Profil von Capital One US ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Capital One US hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Capital One US auf Bewertungen?
Capital One US: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Capital One US negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.