Bewertung
3,7
Gut · von 5 Sternen
Handtaschengeschäftcharleskeith.co.uk
CHARLES & KEITH Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Handtaschengeschäft
56%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu CHARLES & KEITH schreiben
SP
Verifizierte Bewertung
I ordered 2 pairs of shoes
I ordered 2 pairs of shoes; a loafers and a boot, they both were placed at the same time with the same payment method however, they arrived separately in two different times longer than what was expected according to their website. The website was saying that the delivery timeline would be 4 to 7 days but it took more than two weeks to receive one pair and another week to receive the second pair. Also, their size chart information is wrong, anyone who wears size 9 US know that would be equivalent to size 40 EU; speaking from experience living in different countries. As usual, I ordered size 9 US and after the long time waiting for the first pair, the loafers size was 39 which is one size smaller than 40. I had to return it with the shipping fee out of my pocket. The same situation for the second pair, the boots were too small and uncomfortable. First of all, they need to stop misleading the customers specially with the delivery dates. If I knew it will take almost a month to get this order, I would have not purchased them. Second, their size chart information is also wrong and misleading and yes, you can check the rest of the world and other companies and see their size 9 US is equal to size 40. So that needs to be fixed. The customer shouldn't be paying out of pocket to return the items which supposed to be shipped within the US.
0
Sakit Atakishiyev
Verifizierte Bewertung
Deceptive Delivery Timelines & Useless Customer Support — Ruined Birthday Gift
Absolute waste of time and money. I placed an order directly on their UK website. During checkout, after entering my shipping address, the site explicitly promised delivery within one week. Because this was a birthday gift, I ordered well in advance to account for any normal buffer. Instead of shipping locally or within Europe, they dispatched the parcel all the way from Hong Kong. Predictably, they missed the estimated delivery date completely. The package has now been sitting completely stuck in Amsterdam for over 10 days with zero movement or explanation. When I reached out to customer support to get an actual update or resolution, they proved completely useless. Instead of investigating the lost/stuck shipment or taking accountability, they just repeatedly pasted the exact same static tracking link back to me as if I cannot read a tracking page myself. Misleading shipping origins, false delivery estimates, zero proactive communication, and bot-like support. Avoid ordering if you actually expect your items to arrive on time.
0
Ani
Verifizierte Bewertung
Disappointing
The products from this company are good but the customer service is one of the worst I have ever experienced. They are extremly terrible and unhelpful. It took me 5 days to communicate with them what my issue was and they still did not understand. When they finally got a grasp of what I was saying, their solution was basically nothing. Terrible. Avoid.
0
Dhara Seth
Verifizierte Bewertung
Very disappointing quality — definitely not what I expected
I purchased a pair of Charles & Keith shoes from their store at Singapore Airport. Unfortunately, less than a year later, the soles have started coming away from both shoes, despite me wearing them only a couple of times. I contacted Charles & Keith expecting them to take the issue seriously, but I was told that this is considered “normal wear and tear.” I honestly did not expect to have to replace a pair of shoes within a year after wearing them for hardly more than a few occasions. What makes this even more disappointing is that I was told the shoes had only been worn for just over 16 hours in total, yet the soles have still started to come apart. If that is considered normal wear and tear, it really makes me question the durability of the product. It’s a lesson learnt for me — Charles & Keith may look great, but based on this experience, I would consider it another fast-fashion brand rather than one offering long-lasting quality. It also raises questions about sustainability when a product needs replacing after such limited use. I expected much better from Charles & Keith. Very disappointing.
0
N.
Verifizierte Bewertung
Packaging good & delivety
Packaging good & delivety
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.
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Ist CHARLES & KEITH seriös?
CHARLES & KEITH erreicht aktuell 3,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Singapore 53, 4101 Speak To Us, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden CHARLES & KEITH?
Kundinnen und Kunden bewerten CHARLES & KEITH im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat CHARLES & KEITH seinen Sitz?
CHARLES & KEITH hat seinen Sitz in Singapore 53, 4101 Speak To Us, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu CHARLES & KEITH gibt es?
Die bestbewerteten Anbieter in der Branche Handtaschengeschäft sind WARDOW (4,9 von 5), Vestiaire Collective (3,9 von 5), Flannels (3,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von CHARLES & KEITH beansprucht?
Nein. Das Profil von CHARLES & KEITH ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann CHARLES & KEITH hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet CHARLES & KEITH auf Bewertungen?
CHARLES & KEITH: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann CHARLES & KEITH negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.