Bewertung
3,1
Durchschnittlich · von 5 Sternen
Sonnenbrillengeschäftcharlytherapy.com
Charly Therapy Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
38
37 in den letzten 12 Monaten
Sonnenbrillengeschäft
37%
Anteil 5-Sterne-Bewertungen
Bewertungen (38)
37 in 12 MonatenIhre Stimme
Erfahrung zu Charly Therapy schreiben
Kirin
Verifizierte Bewertung
Beautiful designs, but very disappointing durability and warranty response
I've bought several pairs of Charly Therapy sunglasses because I genuinely love their designs. Unfortunately, my experience of the actual durability — and subsequently their customer service — has been extremely disappointing. Within less than a year, my Uma Sand became badly distorted through normal use. The hinges and arms are visibly misaligned and, when the glasses are placed on a flat surface, one side sits significantly higher than the other. I liked them so much that I actually bought another pair myself to replace them rather than complaining at the time. My Gloria Black has also developed an alignment problem around the right hinge/arm, as well as a significant scratch to the lens. I've uploaded photographs so that prospective customers can see the condition for themselves. I contacted Charly Therapy with photographs and purchase information and asked them to consider the structural problems as a product quality and durability issue. They rejected the claim. What concerns me most is the basis of that decision. Their final response says the distortion *may* be compatible with pressure, handling, impact or intensive use, although they have not identified any evidence that the sunglasses were subjected to any of those things. Their position is essentially that because they cannot establish that the problems arose from manufacturing, they won't honour the warranty. I specifically challenged this because Charly Therapy's own Terms and Conditions state that its products carry a three-year legal guarantee and that only where a defect appears after two years must the customer prove that the non-conformity existed when the product was delivered. Spanish consumer law also provides a presumption, subject to statutory exceptions, that a lack of conformity appearing within the first two years existed at delivery. It expressly includes reasonable durability as part of product conformity. I raised this directly with Charly Therapy. They reconsidered the claim and maintained their refusal. I completely accept that accidental damage and ordinary wear are not manufacturing defects. What I don't accept is that significant hinge/frame distortion across two pairs within this timeframe should simply be attributed to unspecified things that *could* have happened during use, without evidence that they actually did. I loved the styling enough to become a repeat customer, which makes this particularly disappointing. Based on my experience, I cannot recommend the durability of the products or the way my warranty complaint has been handled. I have now referred the matter to the UK International Consumer Centre for independent assessment. The photographs are attached so other customers can make their own judgement about the condition and durability.
0
Camille Baumier
Verifizierte Bewertung
Qualité déplorable
Qualité déplorable! Service retour à votre charge Breff à fuir!!!
0
Nic
Verifizierte Bewertung
Terrible quality.
Terrible quality. Bought two pairs with the buy one get one half price offer. One pair broke 3 weeks after receiving them. I asked for a replacement as I liked them and was given a refund for the half price sunglasses instead. This means I'm not able to replace the faulty pair without paying double what I originally paid. I've repeatedly asked for a code to allow me to repurchase at the half price offer but customer services took longer to respond to emails than the sunglasses lasted and were extremely unhelpful.
0
Estefanía Gordillo
Verifizierte Bewertung
Had an excellent costumer experience…
Had an excellent costumer experience and many of my friends asked me where did I get their new blue shades sunglasses. Overall very happy with the quality, service and variety;) thank you!
0
Catherine MA
Verifizierte Bewertung
Lunettes de remplacement
Bonjour, Une des branches de mes lunettes Emma a été décollée après deux mois d'utilisation (sans chute ni gestes brusques). Après avoir effectué une réclamation, j'ai reçu les mêmes lunettes de remplacement très rapidement de la part de Charly Therapy. Je suis très satisfaite de ce geste. Merci beaucoup. Catherine
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 74 % der negativen Bewertungen.
Alternativen zu Charly Therapy
Sonnenbrillengeschäft-Ranking →Häufige Fragen zu Charly Therapy
Ist Charly Therapy seriös?
Charly Therapy erreicht aktuell 3,1 von 5 Sternen aus 38 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Gran Via de les Corts Catalanes, 776, 08013 Barcelona, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Charly Therapy?
Kundinnen und Kunden bewerten Charly Therapy im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 38 Bewertungen. 37 davon stammen aus den letzten 12 Monaten.
Wo hat Charly Therapy seinen Sitz?
Charly Therapy hat seinen Sitz in Gran Via de les Corts Catalanes, 776, 08013 Barcelona, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Charly Therapy gibt es?
Die bestbewerteten Anbieter in der Branche Sonnenbrillengeschäft sind Vision Express (4,7 von 5), Bershka (2,9 von 5), GlassesUSA (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Charly Therapy beansprucht?
Nein. Das Profil von Charly Therapy ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Charly Therapy hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Charly Therapy auf Bewertungen?
Charly Therapy: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Charly Therapy negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.