Bewertung
3,4
Durchschnittlich · von 5 Sternen
Veranstaltungen & Unterhaltungcoastfashion.com
Coastfashion Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.378
192 in den letzten 12 Monaten
Veranstaltungen & Unterhaltung
7%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.378)
192 in 12 MonatenIhre Stimme
Erfahrung zu Coastfashion schreiben
AM
Verifizierte Bewertung
The worst shopping experience ever
This is the first time I have written a trust pilot review, but I feel so strongly about warning people about this company, I just wish I had read the reviews before ordering myself. The dress I ordered arrived within 2 days and was nice, a good start. Dress came small, so I decided to return, that part was easy via in-post. Two weeks later I hadn't had any confirmation that my return had been received, so i messaged and got an AI response to say my refund was waiting to be processed. A week later I chased with an exert from their refund policy saying returns are processed within 14 days. I received another automated response saying my refund is waiting to be processed. A further 4 messages and escalation to a formal complaint and I just keep getting messages to say my refund is waiting to be processed. It doesn't matter what content is in my message, it's the same response. Six weeks later I am still waiting for my refund! Next step will be contacting my credit card company to raise a dispute. BE WARNED. Dont order anything from coast if there is any chance you will return. They don't care and shouldn't be operating.
0
UK Customer
Verifizierte Bewertung
FOR YHE ATTENTION OF DAN FINLEY…
FOR YHE ATTENTION OF DAN FINLEY DEBENHAMS CEO WARNING D0 NOT ORDER FROM THIS SCAM COMPANY! LOOK AT ALL THESE AWFUL REVIEWS COAST/DEBENHAMS NEED TO BE INVESTIGATED! DISHONEST CHEATING CUSTOMERS WE THOUGHT DEBENHAMS WAS STILL A RESPECTABLE COMPANY AS IT ONCE WAS. THE WORST CUSTOMER SERVICE, ABSOLUTELY SHOCKING. SO DIFFICILT TO CONTACT OR MAKE RETURNS. THEY CHARGE YOU FOR ITEMS THEY HAVEN’T EVEN SENT. . UPDATE I HAVE JUST REPORTED THIS TO CITIZENS ADVICE WHO ARE ALSO PASSING IT ON TO TRADING STANDARDS. My daughter ordered a number of bridesmaid dresses. One was missing in the package so she ordered a replacement as time was tight. They have refused to refund the missing item. I had terrible trouble with returns on an order I made recently and vowed I would never use them again. Took hours in the end.A highly frustrating and very REFUND OUR MONEY! WULL BE TAKING THIS TO TRADING STANDARDS and the CEO. DUX057772742
0
Mrs Williams
Verifizierte Bewertung
Absolutely disgraceful customer…
Absolutely disgraceful customer service. I am genuinely shocked by how badly Coast has handled what should have been a very simple issue. I ordered a pair of Coast sandals in good faith. They were on sale, and I paid £29.19 for them. Instead of receiving the sandals I had ordered, Coast sent me a completely different item, a pair of pink shorts!! I contacted Customer Services and then spent an absurd amount of time trying to resolve THEIR mistake. I was initially told I could return the parcel via the Post Office, only to subsequently be told I couldn't and that I had to use Evri. I then had to take the incorrect item to an Evri ParcelShop myself. I repeatedly asked for my complaint to be properly escalated and asked to speak to a manager. I even provided my telephone number and asked someone to call me. Nobody did. The sandals I originally ordered then went out of stock. I asked whether Coast could send me the same sandals in another colour instead, particularly as I had already paid for the original order and the whole situation was caused by Coast sending me the wrong item. Instead, I was repeatedly told that they couldn't send a replacement because my refund had been issued. So the final outcome of Coast's mistake was that I received the wrong item, spent considerable time sorting out their error, had to return it, lost the sandals I actually wanted because they went out of stock, and was simply told to accept a refund and look for something else. There was no meaningful attempt to put things right. No manager called me. No proper explanation was given. My requests for escalation were met with repetitive, standard responses. I have never experienced such a dismissive approach to a straightforward customer service issue. I was not at fault at any point, yet I was the one left dealing with all the inconvenience. I will not be purchasing from Coast again, and based on this experience I would seriously advise others to think twice before ordering from them. Absolutely disgraceful customer service.
0
MGibson
Verifizierte Bewertung
Painful returns process
Coast used to be a great company selling quality clothing and had great customer service. Not sure what has happened but have had a painful process trying to organise the return of 2 dresses. Returns options they were offering do not operate where I live and explaining it to the bot was impossible. The "real" person not much better. A complete shambles.Really hoping i receive my refund. Do not recommend Coast.
0
E Hasbani
Verifizierte Bewertung
Frustrating and Unclear Returns Policy…
I purchased two items from two different concessions through Coast Fashion. Unfortunately, both items need to be returned directly to the individual concessions, meaning I have to arrange two separate returns and pay two separate return charges! I find this very frustrating, especially as both items were purchased through the same Coast website. It feels unfair to customers to have to pay twice simply because the items come from different concessions. This experience has put me off ordering from Coast again. I certainly won’t be buying from them in the future.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 87 % der negativen Bewertungen.
GB
Alternativen zu Coastfashion
Veranstaltungen & Unterhaltung-Ranking →Häufige Fragen zu Coastfashion
Ist Coastfashion seriös?
Coastfashion erreicht aktuell 3,4 von 5 Sternen aus 1.378 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Coastfashion?
Kundinnen und Kunden bewerten Coastfashion im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 1.378 Bewertungen. 192 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Coastfashion gibt es?
Die bestbewerteten Anbieter in der Branche Veranstaltungen & Unterhaltung sind Showroomprive (4,2 von 5), Cchezvous (4,3 von 5), JD Sports España (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Coastfashion beansprucht?
Nein. Das Profil von Coastfashion ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Coastfashion hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Coastfashion auf Bewertungen?
Coastfashion: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Coastfashion negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.