Bewertung
3,3
Durchschnittlich · von 5 Sternen
Deichmann Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
96 in den letzten 12 Monaten
Unternehmen
47%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
96 in 12 MonatenIhre Stimme
Erfahrung zu Deichmann schreiben
Sajid
Verifizierte Bewertung
Very rude customer services
**Very disappointing customer service at Deichmann Crawley – and poor handling of my complaint** I visited the Deichmann Crawley store to buy a pair of shoes for my elderly mother. The first pair I liked was not available in the correct size, so I selected another pair and took them to the till. While I was at the till, I mentioned that I would have preferred the original shoes and asked whether there was anything better. A member of staff nearby heard the conversation and recommended a pair of Skechers, explaining that although they were more expensive, they were a better option. Importantly, I did not pick these Skechers from the shelf myself. The employee personally went to get the shoes and brought the box directly to the till for me. I opened the box briefly, looked at the shoes and decided to purchase them for around £49. At no point was I told that there was a promotion attached to them. It was only later, when I took the shoes to my sister's house where my mother was staying and took them properly out of the box, that we noticed a promotional tag attached to the shoes stating that a second pair could be purchased at half price. I was very disappointed because I had not really had an opportunity to notice the promotional tag in the store. The shoes had been specifically recommended by the employee and brought directly to the till by her. Had somebody simply mentioned the offer, I would have had the opportunity to choose a second qualifying pair. As I was working the following day, my sister returned to the Crawley store on my behalf with the shoes, receipt and my bank card to ask whether the promotion could still be honoured. What happened next was even more disappointing. Instead of simply explaining the store's position politely, a member of staff described my sister as **“cheeky”** for asking about getting another pair at half price. I find this completely inappropriate. My sister was not asking for a random discount or trying to take advantage of the store. She was simply asking about an advertised promotion that was physically attached to the shoes I had purchased. Even if Deichmann's policy meant that the promotion could not be applied retrospectively, this could have been explained politely and professionally. Because of the attitude she received, my sister decided to return the shoes altogether. I then gave Deichmann the opportunity to address the matter formally. On **18 August**, I sent a detailed written complaint to Deichmann's complaints/customer service department explaining exactly what had happened. Unfortunately, I have still not received an appropriate response or any meaningful resolution. The only information I received was that my complaint would be **forwarded to the Area Manager**. Since then, I have not been given a proper explanation of what happened, whether the matter was investigated, or what action, if any, was taken regarding the way my sister was spoken to. This is particularly disappointing because I actually liked the Skechers and was happy to pay more for them based on the employee's recommendation. This could easily have been a positive shopping experience. Instead, Deichmann lost the sale because of poor communication and the way a reasonable customer enquiry was handled. I also tried to resolve the matter directly with Deichmann before leaving a public review, but after receiving no meaningful outcome from my complaint, I feel I have little option but to share my experience. Very disappointing customer service from the Crawley store and equally disappointing complaint handling afterwards.
0
Naturschutzjugend Weil der Sta
Verifizierte Bewertung
Best stuff ever!
Today we (German tourists ) went with our grandchildren to this place to buy some children shoes. We had such a nice time, thanks to the wonderful nice young man, who was working there. He helped us a lot and was so friendly. At least we found 2 perfect shoes for the children. Thanks to this young employer,who gave so good advices to us.
0
Mrs S travis
Verifizierte Bewertung
Wonderful Service
Never been in one of your stores before but when visiting Torquay we went in to look for school shoes for my granddaughter where the most lovest lady by the name of Katie served us and wow blew us away. She spoke to my granddaughter who is 9 and socially awkward asking her what kind of shoes and just being so kind it was amazing i can honestly say we have never had anyone know so much about shoes, style, comfort she was an absolute star and felt the need to put it in a review. Thank you for treating my Granddaughter like a small human and all your help, you will go far you deserve to.
0
Linca Emilia Carmen
Verifizierte Bewertung
A Wonderful Member of Your Team
A Wonderful Member of Your Team I visited your High Wycombe store two days ago and had the pleasure of meeting a lovely brunette member of staff. She was absolutely wonderful with us and spent around half an hour to an hour helping us. She was incredibly kind, calm and patient, and she even helped put shoes on the children. What touched me the most was that she was so warm and understanding that she even allowed the children to give her hugs and pick her up. ❤️ I am an older woman with two grandchildren who have autism, so I truly appreciated how patient, gentle and understanding she was with us. She never rushed us and made us feel completely comfortable. The level of care and kindness she showed was far beyond what you would normally expect from someone simply doing their job. She is a real credit to your store. You should definitely hire more people like her. Employees with that kind of patience, kindness and heart are truly special. Please pass on my thanks to her — she was absolutely lovely and deserves to be recognised! ❤️she said she is from Romania High wycombe store
0
Katy Appleby
Verifizierte Bewertung
Went into deichman Wolverhampton store…
Went into deichman Wolverhampton store today as I had a delivery on there two school shoes offer to my home but they delivered the wrong size. I then went up directly to the store to seek help from the staff to seek an exchange. The staff in there were happy polite and very helpful. My daughter has to have a certain type of shoe due to her needs and we manage to find the perfect pair. It was effortless and stress free they had the right size and were very helpful and happy to do the exchange. Was straight swap. I highly recommend deichman for your kids school shoes as the offer is a decently priced for the quality and they have loads of pairs to suit all. Very happy customer:)
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 98 % der negativen Bewertungen.
Häufige Fragen zu Deichmann
Ist Deichmann seriös?
Deichmann erreicht aktuell 3,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (16 Compass Point,, LE16 9HW Market Harborough, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Deichmann?
Kundinnen und Kunden bewerten Deichmann im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 96 davon stammen aus den letzten 12 Monaten.
Wo hat Deichmann seinen Sitz?
Deichmann hat seinen Sitz in 16 Compass Point,, LE16 9HW Market Harborough, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von Deichmann beansprucht?
Nein. Das Profil von Deichmann ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Deichmann hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Deichmann auf Bewertungen?
Deichmann: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Deichmann negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.