Bewertung
1,8
Mangelhaft · von 5 Sternen
Dell Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
37
4 in den letzten 12 Monaten
Computergeschäft
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (37)
4 in 12 MonatenIhre Stimme
Erfahrung zu Dell schreiben
James J Phelan
Verifizierte Bewertung
DANGER
DANGER - Looking for Dell support on Google search. Fraudulent website appear first, called Howley. No help from Google or Dell. Dell appear to be only interested in selling items.
0
chris
Verifizierte Bewertung
Dell's delivery partner DPD regularly…
Dell's delivery partner DPD regularly lies and refuses to deliver to the desired location. So I'm forced to have orders delivered to an entirely different place. When trying to change the delivery address, I've been inundated with the same repeated request for the new delivery address (provided 5 times to date and even included in the email chain they send to me requesting new delivery address). 25 emails later and they're still asking for the delivery address. Beyond incompetent.
0
Brian
Verifizierte Bewertung
Bad sales and support practices
Have an Inspiron 5700 laptop that I've never had an issue with, other than having to replace a worn out power cord a couple of years back. Recently though, the battery flatlined, it reached its end of life. Thankfully, Dell Ireland have replacements in stock for a reasonable price, so jumped in and ordered one. It arrived a couple of days ago, brand new, exact battery I required. I installed it, saw it was at 19%, let it drain to 1% and then put in the power cord to charge. After 2hrs it had reached 90%. 3hrs later, it was still at 90%. I opened the receipt email from the order, followed the support link, explained the problem and that I'd need a replacement. A day later I received a reply telling me that this i need to open a case with Technical Support. This is not a technical issue, this is a sales issue. They sold a faulty item, it's within the window where a company should be dealing with this as a sales issue, not making their customer jump through 100 hoops to get a technical support case open. If I get no satisfaction in next few days I'll be taking this to external parties, not good service from Dell.
0
toolstation neary
Verifizierte Bewertung
The miserable excuse for a company awarded me gold stars for being fobbed off so easily and not bothering them,
The company beggars belief. I tried to get help from their site for my now out of warranty laptop that has taken a dislike to Win 11 They gave no help whatsoever, the chatbot was geared up for the responses it was programmed for, not real life and I couldn't even access their user forums to post my problem despite using their site for other Dell PC's for decades. The sick, stupid frustrating game they play beggars belief. I have been awarded gold stars or some other garbage according to an email. They play bloody stupid childish games, but no longer want to support their junk, and it is junk when it fails to function, there is no other description. Their gear is not cheap, I always thought the premium was tied in with quality and back up. It isn't. I will never, ever buy another Dell product.
0
Fabienne
Verifizierte Bewertung
Stay away from Dell laptops
I bought a laptop from dell. After 2 weeks, the charging cable became frayed. I had guessed that would happen as soon as I saw that the USB plug was straight when it should have had a 90 degree angle to deal with the weight of the cable. After a couple of months, at the library, I close my laptop while I go looking for a book. When I open it, the top left hand side of the screen is black! I bring it to a repair shop where they tell me that the screen is damaged. Obviously, the screen was faulty as that laptop was not mishandled. I contact Dell knowing in advance they probably would deny a repair under warranty. Indeed, I explain the issue, the poor girl on the other side goes through the motions, trying to get me to send me to a dxdiag despite me telling her that it is a hardware, not a software issue. She finally asks me to send a photo. I do so and. sure enough. I get a reply stating that the issue is physical (duh!) and therefore not covered by the warranty but they offer to repair it for .... € 345.69!!! Almost the cost of the laptop. For the next month, Dell spams me with emails urging me to take advantage of the quote. For info: this is only € 100 less than the price of the whole laptop. Add to that the sending cost, I can buy a new laptop for less than the price of the repair of the screen. Of course, having the laptop repaired elsewhere also means that the warranty will be cancelled. Anyway, I went to 2 repair shops and both told me that screen repairs generally cost between € 100 and €150 ... before trying to buy the screen from Dell and being quoted €320! We are speaking about a basic screen on a basic laptop. So, I tell you what they told me: STAY AWAY FROM DELL their laptops are flimsy and the cost of their parts is simply extortionate. For info, all my other laptops lasted for years and only had to be replaced when the battery became weak. I bought another HP laptop since: all good.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
IE
Alternativen zu Dell
Computergeschäft-Ranking →Häufige Fragen zu Dell
Ist Dell seriös?
Dell erreicht aktuell 1,8 von 5 Sternen aus 37 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: IE, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Dell?
Kundinnen und Kunden bewerten Dell im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 37 Bewertungen. 4 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Dell gibt es?
Die bestbewerteten Anbieter in der Branche Computergeschäft sind Ubaldi (1,7 von 5), LDLC (4,4 von 5), Elgiganten A/S (2,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Dell beansprucht?
Nein. Das Profil von Dell ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Dell hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Dell auf Bewertungen?
Dell: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Dell negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.