Bewertung
4,6
Hervorragend · von 5 Sternen
Fahrradgeschäftengwe-bikes-uk.com
Engwe Bikes Uk Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
93 in den letzten 12 Monaten
Fahrradgeschäft
86%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
93 in 12 MonatenIhre Stimme
Erfahrung zu Engwe Bikes Uk schreiben
Nyx Adamson
Verifizierte Bewertung
O20 Boost
O20 Boost – great bike, but a very frustrating delivery experience I ordered my O20 Boost on 23 June, expecting it to arrive around mid-July. Unfortunately, the UK delivery was delayed until early August, which was frustrating as I had bought the bike specifically for work. When the bike finally arrived on 5 August, I discovered that the rear wheel was badly damaged. The bike had never been ridden, and the rim was deformed with a bent spoke. I contacted ENGWE immediately. This is where I have to give credit to their customer service. Although the communication was quite slow at times, Jady from ENGWE support was extremely helpful throughout the whole process and genuinely seemed to go out of her way to find solutions. ENGWE arranged a replacement rear wheel and agreed to reimburse me £150 for having a local bike repairer fit it. This was particularly helpful because I don't drive, and otherwise I would have had to transport a 26 kg broken e-bike to Birmingham to have it repaired. The replacement wheel unfortunately arrived with some scratches and chipped paint, and one spoke was slightly out of adjustment. However, the bike repairer was able to correct the spoke when fitting the wheel, so the bike is now working perfectly. ENGWE also arranged a replacement front mudguard when the original was damaged, and they honoured the anti-theft alarm that had previously been promised as a goodwill gesture for the delivery delay. They also provided a pair of bike mirrors as an additional goodwill gesture. So while the delivery and condition of the bike were disappointing, I can't say that ENGWE's customer service abandoned me when things went wrong. Quite the opposite — they ultimately bent over backwards in several ways to help get the bike sorted. The biggest criticism I have is the speed of communication. There was often a day wait between responses, which made an already frustrating situation feel much longer than it needed to be. There were also multiple things that had to be dealt with over several emails rather than being resolved in one go. However, now that everything is sorted, I have to say that I absolutely love the O20 Boost. It rides brilliantly, and the bike itself has turned out to be exactly what I wanted. The problems I experienced were frustrating, but ENGWE did ultimately put things right and were very generous with the solutions they offered. If I was rating the delivery experience, it would be a much lower score. But the customer service have massively improved the overall score.
0
Ashraful Alam
Verifizierte Bewertung
I got defet bike with faulty hydraulic brake, customer service is so poor! dont recommended!
I received my bike with faulty front hydraulic brake in August 6,after 39 days of order! it becomes a habit now to mail them everyday. but their service it shittt! They reply only once in a day, today is 14, still they didn’t fix my brand new ebike to ride! It had some scratch when i received. also the cable management on folding mechanism is so poor! already scratched! Really dissapointed, think before waste your money! DONT RECOMMENDED
0
William
Verifizierte Bewertung
Motor issue
After just five months, the torque sensor in the motor failed, making the bike unusable. I then spent an entire month trying to get it repaired, but Engwe still hasn't been able to complete the repair. Although I was initially pleased with the bike, there had already been several quality issues that I was willing to overlook. The front battery never connected quite properly, and the kickstand was poorly made and eventually bent. Individually these weren't deal breakers, but the motor failure was the final straw. For a bike that's only five months old, I simply don't think the build quality is good enough. I hope my experience is the exception rather than the norm, but based on the reliability issues, the poor after-sales support, and the refusal to provide a refund despite the lengthy repair delay, I cannot recommend this bike or buying directly from Engwe. Update - Order number is UK20201213362CN. I have been communicating with Engwe for over a month I have exercised my section 24 right to refuse due to the repair taking an unreasonable time and causing significant inconvenience. Engwe has refused to issue the refund and it has resulted in a section 75 claim with my credit card provider. If you wish to resolve this then please issue the refund I am due and arrange to collect the bike. Update 2 - Although my reference was provided no contact was made by Engwe. They also failed to communicate with the card provider as part of my Section 75 claim. The claim has now been completed and the card provider have sided with me and confirmed I will receive a full refund as soon as I provide evidence the bike is dispossed of.
0
Kevin
Verifizierte Bewertung
I have 2 rockrider ebikes st 900 and st…
I have 2 rockrider ebikes st 900 and st 520, we decided to buy engwe pro 2, i have studied many reviews and after long deliberation purchaced it, what a massive mistake, do not listen to reviews saying how good they are, it is useless at climb hills, even slight ones, brakes are dangerously inadaquate, it is almost impossible to lift and put in boot of car, honestly the worse ebike i have ever had misfortune to ride
0
Mr F
Verifizierte Bewertung
Recently purchased the Engwe L20 3.0…
Recently purchased the Engwe L20 3.0 Pro. Had to wait a little while for it to come into stock. I’m guessing it's because they are so popular that they soon sell out. It comes nearly fully assembled, so it's easy to finish off. The build quality is fantastic. Haven't had it long, but the miles are already building up on it. My knee joints are not that good, but with this bike I’m not limited on distance. I’m amazed that after a good cycle ride, I get home and I have used only a small amount of battery, and the bike is soon charged anyway. Plan to get out and do some long rides on Dartmoor. Just a quick shout-out to Raina in Engwe Customer Support. Before and since purchasing the bike Raina has helped me with advice. So thank you to her for helping and doing it so quickly by return email. Hope to deal with Raina again when I purchase my next bike for my wife.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
GB
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Ist Engwe Bikes Uk seriös?
Engwe Bikes Uk erreicht aktuell 4,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Engwe Bikes Uk?
Kundinnen und Kunden bewerten Engwe Bikes Uk im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 93 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Engwe Bikes Uk gibt es?
Die bestbewerteten Anbieter in der Branche Fahrradgeschäft sind Deporvillage (4,2 von 5), GO Outdoors (4,6 von 5), Engwe Bikes Eu (2,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Engwe Bikes Uk beansprucht?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.