Bewertung
4,0
Gut · von 5 Sternen
Fahrzeugzubehörgeschäfteuropcar.com.au
Europcar Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.644
91 in den letzten 12 Monaten
Fahrzeugzubehörgeschäft
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.644)
91 in 12 MonatenIhre Stimme
Erfahrung zu Europcar schreiben
Wesley Baiada
Verifizierte Bewertung
Europcar double dipping on rentals!
Leaving this review against the company rather than the branch. My personal car was in for repairs and I was advised it was a three week time frame. Booked a rental car for that period online and paid in full. Picked up the car at the branch with no problems. My personal car repair was finished earlier than anticipated so no need for the rental car any more. Returned to the branch 1 week early but told that I wasn't entitled to a refund becuase I'd booked and paid online and not paid over the counter. Rang the main hotline and was told no refund would be paid. They can now rent the car again while I've paid for it... Double dipping Last time I'll book europcar
0
Lynden Derrick
Verifizierte Bewertung
Rubbish Haval given when booked Toyota
Rubbish Haval given when booked Toyota. Car absolute trash even though brand new. Poor lighting external & internal. Annoying stupid chimes & warnings totally unecessary. Stupid 'intelligent' driver assistance systems totally incorrect & intrusive. Uncomfortable seating. Dumb interactive menus, can't change temp without diving into submenu. Can't access controls when maps active. NEVER give me a Chinese brand EVER AGAIN!
0
Steven
Verifizierte Bewertung
Positive assistance in Bundaberg QLD
Positive assistance, positive offering, reasonably priced in Bundaberg Qld and certainly fixed my issue while in Bundaberg. Only down side for me really was not being able to drop at the airport when leaving but I do thank the team for assistance and price guarantee
0
Zylia Nuthall
Verifizierte Bewertung
**Extremely Poor Customer Service
**Extremely Poor Customer Service – Lost Two Bookings Over a Cancellation Fee** I would strongly recommend avoiding Europcar based on my recent experience. I originally made a vehicle booking for the Gold Coast in October 2026. Our travel plans later changed and we needed the vehicle in Sydney for exactly the same dates. There was no obvious or user-friendly way to simply change the pickup location online, so rather than take our business elsewhere, I made a **second reservation with Europcar in Sydney**. I then called Europcar to cancel the original Gold Coast reservation. Despite explaining that our plans had simply changed location — and that I had already rebooked with Europcar for the same dates — I was told I would be charged a cancellation fee. What made the experience considerably worse was being asked, **“Did you not read the terms and conditions?”** That is not customer service. It was dismissive, unnecessary and completely missed the point. I was not trying to walk away from Europcar or cancel our travel altogether — **I had already made another booking with them.** I escalated the matter to a manager named **Ghian**, expecting some common sense and discretion to be applied. Unfortunately, the response was no better and the cancellation fee was still not waived. At that point, we cancelled **both reservations**. It is genuinely difficult to understand the business logic here. Europcar had a customer who had made two bookings because their travel plans changed. They could have waived a cancellation fee on the superseded booking, retained the Sydney reservation, and left us feeling that we had been treated reasonably. Instead, they chose to enforce a fee and lose the entire booking — along with any future business from us. We regularly hire vehicles for both **business and personal travel**, and after this experience we will simply use another company going forward. Terms and conditions are one thing. Good judgement, customer service and understanding the value of a long-term customer are another. **Europcar failed badly on all three.** I would not recommend Europcar, and we will not be using them for either business or personal vehicle hire in the future.
0
Aaron Cross
Verifizierte Bewertung
Byron Bay (Ballina Airport) Depot Misled regarding hidden fees
We had a car booked by our insurance provider from Byron Bay to Byron Bay. Upon collection we asked if we could potentially drop the car off in Melbourne as that was where we lived and they said yes. As it turned out we had to change our rental to drop off in Melbourne to find out there was a one fee of $1000. There was nothing in our terms and conditions to state a one way would be applicable. Absolute criminals that they didn’t disclose this fee or even that was a one way fee upon collection and when asked, they misled me into confirming the booking. After raising it with the complaints team they quickly closed the case and are bullying us into raising the case via the courts which they know is going to cost more money and time. If you hate people and hate being a human and or showing any human decency, you have the perfect attributes to work for Europcar. Speak to the Ballina Airport depot or the complaints department as they choose to treat customers like scum
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
AU
Alternativen zu Europcar
Fahrzeugzubehörgeschäft-Ranking →Häufige Fragen zu Europcar
Ist Europcar seriös?
Europcar erreicht aktuell 4,0 von 5 Sternen aus 1.644 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: AU. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Europcar?
Kundinnen und Kunden bewerten Europcar im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 1.644 Bewertungen. 91 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Europcar gibt es?
Die bestbewerteten Anbieter in der Branche Fahrzeugzubehörgeschäft sind Thansen (4,2 von 5), Turo (4,5 von 5), Skruvat (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Europcar beansprucht?
Nein. Das Profil von Europcar ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Europcar hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Europcar auf Bewertungen?
Europcar: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Europcar negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.