Bewertung
2,7
Durchschnittlich · von 5 Sternen
flydubai Erfahrungen
2,7von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
475
183 in den letzten 12 Monaten
Fluggesellschaft
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (475)
183 in 12 MonatenIhre Stimme
Erfahrung zu flydubai schreiben
TERESA AVELINE
Verifizierte Bewertung
A mai più!
Dopo aver effettuato una prenotazione da Krabi a Bergamo - via Dubai - la compagnia aerea sposta la seconda tratta del volo (che era originariamente in coincidenza di circa due ore in tale aeroporto) con un altro la mattina successiva, costringendoci, così, a passare una notte lì. In spregio a tutte le leggi internazionali vigenti attualmente, a Dubai non ci è stata fornita alcuna assistenza (cena, pernottamento in hotel e colazione), ma siamo semplicemente stati abbandonati a noi stessi e ciò nonostante abbiamo insistito per avere quanto a noi spettante. La loro spiegazione è stata che la variazione ci era stata comunicata tempo prima e che noi l'avevamo accettata senza chiedere il rimborso del biglietto o effettuare una nuova prenotazione. Vorrei capire cosa ci avremmo concluso ad effettuare una nuova prenotazione (che avrebbe ulteriormente postergato il viaggio con tutto ciò che ne consegue) o, peggio, cancellare lo stesso (come saremmo tornati in Italia?). A ciò aggiungo il pessimo servizio a bordo (cibo di pessima qualità, scarsissimo posto davanti ai sedili, aria condizionata mal funzionante). Assistenza e servizi sottozero. Un vero e proprio disastro su tutti i fronti
0
Zaur Ahmadov
Verifizierte Bewertung
My son had a little overweight in his…
My son had a little overweight in his carry-on bag, yet he was forced to pay extra 219 SAR. This happened at the check-in AFTER they accepted his checked-in luggage which had some more capacity. The flight though was smooth and on-time.
0
Ines Čondrić
Verifizierte Bewertung
OVERBOOKED TWICE IN A ROW!!!!!
I have never had such a horrible and absolutely disgusting experience with an airline as I did with flydubai. I will never fly with them again and strongly advise other passengers to choose another airline. My friend and I booked and PAID for our return flights Zagreb–Dubai–Zanzibar TWO MONTHS IN ADVANCE (FZ1794/FZ1259 and FZ1688/FZ1793). We were supposed to leave Zanzibar on 29 August and arrive in Zagreb on 30 August. At check-in, we were told the flight was overbooked and we could not board. They did not ask for volunteers first. When we asked why we were selected, they said it was “random” but would not explain further. We were offered a voucher worth less than half the price of our tickets and a hotel night. Their manager explicitly told us they had BOOKED us onto a flight to Dubai the following morning at 7:55 and that they only needed to get us to Dubai because there were better connections from there. We specifically pointed out that the next flydubai flight from Dubai to Zagreb was not until 2 SEPTEMBER and asked what would happen if we got stuck there. We were told this was impossible. The next morning, instead of flying at 7:55 as promised, we received tickets for Zanzibar–Dubai on 1 September and Dubai–Zagreb on 2 September. We had effectively been overbooked/denied boarding TWICE IN A ROW. We had even asked the manager the previous evening for a booking confirmation, boarding pass or anything proving our supposed 7:55 booking. He claimed they could not send us anything because “it was all in the system.” We also repeatedly requested written confirmation that we had been involuntarily denied boarding because of overbooking. They refused, claiming they do not issue such documents. Another couple was in exactly the same situation and stayed at the same hotel. Yet the next morning, flydubai put THEM on the 7:55 flight to Dubai while leaving us behind again. We demanded to go to the airport, but flydubai initially even told the driver NOT to take us there. Only after I broke down crying did he feel sorry for us and drive us. He was practically the only person who showed us any humanity. At the airport, we spoke with multiple staff members and managers. They repeatedly said they were simply following instructions from Dubai. We told them we understood they might not control decisions made in Dubai, but that did not excuse lying to us. Nobody could explain why we had been told we were booked on a flight when we clearly were not. We did not even receive a sincere apology. They repeatedly told us to contact flydubai Dubai ourselves. I asked for a phone to call customer support because I could not make an international call. They refused because their phones “cannot call internationally.” After I kept insisting, a manager said he would go and find a solution, disappeared and never returned. There were alternative connections from Zanzibar that could have gotten us to Zagreb much earlier, including routes via Istanbul or Zurich. Flydubai refused to reroute us because those airlines were not their partners and told us we could buy tickets ourselves but they could not guarantee reimbursement. We explained repeatedly that we both had work on Monday, I also had university obligations, and my friend had a sick brother who would be left alone at home due to her parents leaving. None of this seemed to matter. The staff were among the most unprofessional, unhelpful and rude staff I have ever dealt with. Most avoided eye contact, claimed they would solve something and disappeared, or gave us information that turned out to be false. Had we seen genuine effort, compassion or even basic honesty, I would have had far more understanding even if the outcome had been the same. Eventually, we had to contact the Zanzibar aviation authorities/TCAA ourselves so THEY could try to contact flydubai in Dubai on our behalf. It is unbelievable that we had to involve an outside authority just to have a chance of getting flydubai to address what their own airline had done to us. I still don’t know when or how I’m getting home. Paid tickets two months in advance, denied boarding due to overbooking, promised a flight the next morning, denied boarding again, potentially delayed by 4 DAYS, refused written confirmation, refused reasonable rerouting and treated with complete indifference throughout. First and last time flying with flydubai.
0
Cassandra Lopes
Verifizierte Bewertung
Très déçue et surtout très mécontente…
Très déçue et surtout très mécontente de Flydubai. Après 17h d’escale à Dubaï sans pouvoir récupérer mes bagages, j’ai dû reprendre l’avion avec les mêmes vêtements. Pendant les 5h de vol vers Zanzibar, j’ai eu extrêmement froid. J’ai demandé une couverture, mais on m’a répondu que ce n’était pas possible car je n’étais pas en Business, en me proposant simplement un café ou un thé. Il me restait encore 4h de vol… J’ai dû me couvrir avec des mouchoirs en papier pour supporter le froid. Pour moi, c’est un manque total de considération envers les passagers. Une expérience vraiment très décevante.
0
Tania Tulsi
Verifizierte Bewertung
I would like to point out that I was…
I would like to point out that I was very happy with the front staff who gave my boarding pass to me. He was very kind & helpful. His name is Mr. Vansh Gupta. This is at Lucknow International Airport.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu flydubai
Fluggesellschaft-Ranking →Häufige Fragen zu flydubai
Ist flydubai seriös?
flydubai erreicht aktuell 2,7 von 5 Sternen aus 475 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden flydubai?
Kundinnen und Kunden bewerten flydubai im Schnitt mit 2,7 von 5 Sternen („Durchschnittlich“) auf Basis von 475 Bewertungen. 183 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu flydubai gibt es?
Die bestbewerteten Anbieter in der Branche Fluggesellschaft sind TUI (4,3 von 5), JET2 (3,7 von 5), easyJet (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von flydubai beansprucht?
Nein. Das Profil von flydubai ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann flydubai hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet flydubai auf Bewertungen?
flydubai: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann flydubai negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.