Bewertung
1,1
Schlecht · von 5 Sternen
Online-Bestellservicefood.bolt.eu
Food Bolt Erfahrungen
1,1von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
370
116 in den letzten 12 Monaten
Online-Bestellservice
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (370)
116 in 12 MonatenIhre Stimme
Erfahrung zu Food Bolt schreiben
Sylwia
Verifizierte Bewertung
Terrible experience and extremely…
Terrible experience and extremely disappointing customer support I had one of the worst experiences with Bolt Food. The courier arrived at my building but dropped my entire order at the entrance while carrying it. He told me in person that he would go back to the restaurant, get a replacement order and return. I trusted him and waited. Instead, shortly afterwards, the order was marked as “delivered” and the courier never came back. What made the situation even worse was that he simply left the spilled food all over the entrance to my building and drove away. I received absolutely no food and had to clean up the mess left by the Bolt courier myself. Bolt eventually refunded the amount I paid for the undelivered order. However, returning my own money for something I never received is a refund — not compensation for everything else that happened. When the refund was originally processed, I specifically asked about additional compensation and was told that the agent could only help me with the refund. I therefore contacted support again separately regarding compensation. After going through the automated support system, I eventually reached a human customer service agent. I repeatedly explained that I was not asking for another refund. I was asking for compensation for the additional inconvenience: receiving no dinner, the order being incorrectly marked as delivered, the courier promising to return and never doing so, and having to personally clean up the food he left outside my building. At my request, the customer service agent even told me that they had contacted their supervisor and asked them to review my case. Apparently, the supervisor reviewed it as well, but the outcome was still the same: no compensation whatsoever because I had already received a refund for the food I never received. Mistakes happen. I could understand a courier accidentally dropping an order. What I cannot understand is leaving the mess behind, marking the order as delivered, promising to return and then disappearing — followed by customer service and apparently even a supervisor deciding that simply returning the money for an undelivered order is sufficient. This could have been handled very differently with even a small gesture of goodwill and an acknowledgement of how badly the situation was handled. Extremely disappointing customer service and a very poor way to deal with a legitimate complaint.
0
Mrs Julie Price
Verifizierte Bewertung
€25 stole from me as courier took photo…
€25 stole from me as courier took photo of outside the apartment building stating he couldn't contact me so he left the food outside, no one contacted me on my phone, I've also asked the bolt help line to check courier phone for proof. I've asked for refund. And no one is responding. Never use bolt again. Scammers.
0
Lara Bruhn
Verifizierte Bewertung
We had a dead cockroach in the…
We had a dead cockroach in the packaging that the food was wrapped in. We ordered from Lemongrass Kitchen. I wanted to get a refund from the app for my order & the bolt help assistance denied and said it's not possible, but it is possible for me to give a bad rating to the order so that the delivery guy will see. I refuse to do that as the poor delivery guys has nothing to do with this. I want my money back from Bolt Food & the restaurant for the order that i can't enjoy & eat now.
0
Gvidas Sirvys
Verifizierte Bewertung
Terrible experience nowadays
The support has gone from decent to absolutely terrible ever since they started pushing those ai bots. Couriers working for both boltfood and wolt, leading to massive delays, if I could I would give a 0 star review. Time for changes guys.
0
Foresteam
Verifizierte Bewertung
They're not responsible for anything
They're not responsible for anything. They just tell you to deal with the problem yourself: go 5 kms to the restaurant, yell and try to get your goddamn cheeseburger. Literally ANY other app's support immediately resolves missing/incorrect items. But not this crap. I spent 3 hours of pointless talks, my cheeseburger was not delivered and money was not refunded. Half a year has passed, they just left a "funny" comment under my review on Google play, no resolution whatsoever.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Food Bolt
Online-Bestellservice-Ranking →Häufige Fragen zu Food Bolt
Ist Food Bolt seriös?
Food Bolt erreicht aktuell 1,1 von 5 Sternen aus 370 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Food Bolt?
Kundinnen und Kunden bewerten Food Bolt im Schnitt mit 1,1 von 5 Sternen („Schlecht“) auf Basis von 370 Bewertungen. 116 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Food Bolt gibt es?
Die bestbewerteten Anbieter in der Branche Online-Bestellservice sind HelloFresh UK (3,2 von 5), Factor_ (3,4 von 5), HelloFresh US (3,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Food Bolt beansprucht?
Nein. Das Profil von Food Bolt ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Food Bolt hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Food Bolt auf Bewertungen?
Food Bolt: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Food Bolt negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.