Bewertung
2,4
Mangelhaft · von 5 Sternen
Footlocker Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
596
108 in den letzten 12 Monaten
Schuhgeschäft
15%
Anteil 5-Sterne-Bewertungen
Bewertungen (596)
108 in 12 MonatenIhre Stimme
Erfahrung zu Footlocker schreiben
Mr C A LARKE
Verifizierte Bewertung
Only 1 trainer available
1 star is to much. Firstly, on 10th july we saw the trainer's we wanted for our son birthday in the meadowhall store but they only had 1 trainer in store, not a pair just 1. After much difficulty getting onto the website as it kept glitching we found these trainers online and ordered them only to find only 1 trainer delivered, and not a pair. I then called to complain & told our experience from store & delivery and all the agent said was sorry & online which we were offered a gesture of £10 which we think is ridiculous after spending £78.99 & the poor experience we've encountered from FOOTLOCKER itself. We went on to order said trainers from NIKE website with no problems what so ever. I was told to send the TRAINER back then I should have the refund within 4 weeks, on 6th August 4 weeks & 2 days had passed with still no refund, I called again & was told returned goods hadn't been received, which I had a DHL email to prove, and should've been within 2 weeks of me sending the parcel back, it was escalated & the refund came later that day. We will never use footlocker again.
0
Dilek
Verifizierte Bewertung
@FootLockerEU cancelled my in-store…
@FootLockerEU cancelled my in-store order (#31041520070000000922) due to their own stock mistake, but refuses to refund me online! They are forcing me to spend £45 in travel to visit a store just to collect a £55 refund for an item they never delivered. Appalling customer service.
0
Oleksandr Korovii
Verifizierte Bewertung
Absolutely terrible experience with…
Absolutely terrible experience with Foot Locker customer service. I ordered a pair of shoes online and wanted to return them. The shoebox arrived with tape already on it, and I returned the shoes in exactly the same condition I received them. I did not add the tape or modify the shoebox. Foot Locker then rejected my return and refused to issue a refund, claiming that the shoebox had been returned heavily taped and was no longer resaleable. I repeatedly explained that this was the condition in which I received it, and provided evidence and a detailed explanation of what happened. What makes this especially frustrating is that their response never actually addresses the key question: what evidence do they have that I was responsible for the tape? A photograph showing the condition of the box when it arrived at their warehouse does not prove who put the tape there. I was passed between customer service and warehouse management, repeatedly explained the same situation, and ultimately received what felt like a completely dismissive response: essentially, the warehouse had made its decision and nobody else could change it. The irony is that I deliberately returned the product without altering the packaging because I wanted to return it exactly as I had received it. Apparently, that was held against me. Very poor handling of a straightforward return. I would seriously think twice before ordering from Foot Locker online again.
0
Andy Brown
Verifizierte Bewertung
Slow to arrive - hard to return
Slow to arrive. Poor delivery experience. Almost impossible to return and then a charge for returning the item. Shocking company - will never bother again. Avoid.
0
Consumer
Verifizierte Bewertung
Different sizes sent!
I have just been to the store to collect my trainers and they have been packaged with the wrong sizes. One is an 7 and one is a 7.5! It was lucky that the cashier asked if I wanted him to check the items before I left the store. I have never ordered from footlocker before and never will again. This is an absolute inconvenience to my life. I’ve had to pay for parking and left work early to collect my item only to find the sizing is wrong. I wanted these for Saturday in which I’m attending an event and a re-order would not arrive in time. The cashier said openly that ‘this happens all the time’ so would you not think that you would do everything you could to prevent it from along repeatedly? Unbelievable!
0
Die Akte
SchuhgeschäftGeschäft für StreetwearAktivbekleidungsgeschäftBekleidungsgeschäftSportbekleidungsgeschäft
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Footlocker
Schuhgeschäft-Ranking →Häufige Fragen zu Footlocker
Ist Footlocker seriös?
Footlocker erreicht aktuell 2,4 von 5 Sternen aus 596 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Footlocker?
Kundinnen und Kunden bewerten Footlocker im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 596 Bewertungen. 108 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Footlocker gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Footlocker beansprucht?
Nein. Das Profil von Footlocker ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Footlocker hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Footlocker auf Bewertungen?
Footlocker: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Footlocker negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.