Bewertung
4,1
Gut · von 5 Sternen
FragranceX Erfahrungen
4,1von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Parfümerie
67%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu FragranceX schreiben
Sharon
Verifizierte Bewertung
Pricing
Pricing, packaging and mail service is always good with Fragrance X. I’ve ordered a number of times, my “go-to” perfume source.
0
Shaconda Roy
Verifizierte Bewertung
Love it will be ordering more
Love it will be ordering more
0
Jose Albarracin
Verifizierte Bewertung
hice una compra me enviaron un correo…
hice una compra me enviaron un correo para pedirme un numero de verificación para comprobar que la tarjeta era mia, se los envie y al otro dia me devolvieron el dinero me hicieron fue perder tiempo.
0
Carla Roberts
Verifizierte Bewertung
I have been ordering from this website…
I have been ordering from this website for about 5 years now and they never disappoint in the pricing and delivery time.
0
David Ward
Verifizierte Bewertung
FragranceX cancelled my order and I ended up out of pocket
I wouldn't recommend FragranceX based on my experience, particularly if you're ordering from the UK. I placed and paid for an order in good faith, but FragranceX subsequently cancelled it. When the refund was processed, I received back less in GBP than I had originally paid because FragranceX processes transactions in US dollars and the exchange rate had changed. I contacted FragranceX and explained that, through no fault of my own, their cancellation had left me financially worse off. Their response was essentially that they had refunded the same amount in US dollars and that any difference caused by currency conversion was a matter for PayPal. While I understand how currency conversion works, that misses the point from a customer's perspective. I paid the amount requested, FragranceX cancelled the transaction, and I ended up receiving less money back than I had paid. What concerns me most is that FragranceX wasn't prepared to reimburse the difference despite the cancellation being on their side. It means UK customers should be aware that if FragranceX cancels an order, you could potentially lose money simply because exchange rates have moved between payment and refund. This was my first order with FragranceX, and unfortunately the way the cancellation and subsequent complaint were handled has given me no confidence in ordering from them again. Further more @FragranceX, following your reply Thank you for the response, but unfortunately it doesn't change my view of the situation and I won't be shopping with FragranceX again. The fundamental issue is that the order was cancelled by FragranceX, not by me, yet I was the one who ultimately ended up financially worse off. When I contacted you about this, no attempt was made to find an alternative solution or make good the loss caused by the cancellation. There were several options that could have been explored. You could have contacted me to see whether I was willing to wait for the item to come back into stock, offered an alternative fragrance, provided store credit for the difference, or proposed another solution that would have meant I wasn't left out of pocket because of a cancellation that was outside my control. Instead, I was simply told that the correct amount had been refunded in USD and that the resulting loss in GBP. Your response here says that you understand my frustration and are sorry that I didn't feel heard or supported, but there is still no offer to actually put the situation right. That is ultimately what matters to me. As a customer, I shouldn't carry the financial consequence of a retailer cancelling an order. Given that this was my first experience with FragranceX, and the way the issue has subsequently been handled, I wouldn't feel confident placing another order and risking the same thing happening again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 96 % der negativen Bewertungen.
US
Alternativen zu FragranceX
Parfümerie-Ranking →Häufige Fragen zu FragranceX
Ist FragranceX seriös?
FragranceX erreicht aktuell 4,1 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden FragranceX?
Kundinnen und Kunden bewerten FragranceX im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu FragranceX gibt es?
Die bestbewerteten Anbieter in der Branche Parfümerie sind Allbeauty (4,5 von 5), MyOrigines (4,6 von 5), The Fragrance Shop (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von FragranceX beansprucht?
Nein. Das Profil von FragranceX ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann FragranceX hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet FragranceX auf Bewertungen?
FragranceX: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann FragranceX negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.