Bewertung
4,4
Gut · von 5 Sternen
Furni Erfahrungen
4,4von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
62
23 in den letzten 12 Monaten
Möbelhersteller
84%
Anteil 5-Sterne-Bewertungen
Bewertungen (62)
23 in 12 MonatenIhre Stimme
Erfahrung zu Furni schreiben
Judith Krämer
Verifizierte Bewertung
Alles perfekt!
Alles perfekt! Design wunderschön und qualitativ hochwertig. Von Bestellung über Zahlung bis zur Lieferung lief alles reibungslos. Tolles Preis-Leistungs-Verhältnis. Ich bin happy.
0
Karen Machie
Verifizierte Bewertung
Comfy and easy to build
Comfy and easy to build, I love it
0
Aura Montenegro
Verifizierte Bewertung
I never received the cloth sample (of…
I never received the cloth sample (of the sofa).. if this happened with a sample, I can image this will happen with the sofa too. Didnt end up buying the sofa of course
0
Klant
Verifizierte Bewertung
Very poor price/quality ratio
After months of following Furni and repeatedly visiting their website, I finally decided to purchase one of their sofas (Merlot). Since their products are far from cheap, I expected outstanding quality based on the way they market themselves. Unfortunately, my experience has been very disappointing. I've owned the sofa for approximately seven months now, and there have been more than a few moments where I considered writing this review. Today, however, was the final straw. I noticed that the zipper on one of the cushions had come open. I simply tried to open it completely and close it again to fix it. I didn't use any force whatsoever, yet the zipper broke immediately. Quality has been an issue from the beginning. During the first few days, I mainly sat on one seat, and it quickly developed visible ripples and a dent where I had been sitting (I'm around 82 kg's if you are wondering). At first, I assumed it was just that particular section, but after using other sections of the sofa, exactly the same thing happened. The dents barely recover, even after the sofa has been left unused overnight. On top of that, one part of the sofa already has loose fabric threads, which is very disappointing. For a premium product, I expected materials that would hold up much better over time. For a sofa in this price range, I find that unacceptable. Comfort is another major disappointment. I understand that comfort is subjective, but in my opinion this sofa is uncomfortable. I simply cannot sit comfortably without adding 2 to 3 extra pillows for back and arm support. Customer service has also left a lot to be desired. Rather than showing understanding or empathy, they seem more focused on defending their product. Reading their responses to other negative reviews gave me the same impression: instead of acknowledging customers' concerns, they often make it feel as though the problem lies with the customer rather than the product. This is the reason that I did not contact them first before writing this review. The delivery experience was equally disappointing. My sofa arrived in eight/nine separate boxes, all of which were left outside my front door. I don't live in an apartment building, there were no stairs involved, yet everything was simply left outside for me to carry inside myself. I expected a much better delivery service. Another point worth mentioning is the modular design. Furni gives the impression that you can endlessly rearrange your sofa into different configurations. While you can choose your preferred setup when ordering, you're actually quite limited afterwards. Changing the configuration often leaves you with loose modules rather than a properly assembled sofa. So why two stars instead of one? Because I have to admit that the sofa looks beautiful. It's modern, stylish, and definitely enhances the appearance of the room. Unfortunately, looks alone are not enough. For the amount of money you're paying, I expected premium quality, lasting comfort, and customer service that matches the brand's image. Instead, I received a sofa that is uncomfortable, shows signs of wear far too quickly, and simply doesn't justify its premium price. Update: Reached out on Wednesday 8th of July, with an extensive and clear message. Today 20th of July still no response;) Message sent
0
Margherita Gambino
Verifizierte Bewertung
Gorgeous couch and stellar customer service recovery!
I am updating my previous review because Furni's customer service team handled my situation flawlessly. I had a rough start with the delivery company they used. The third-party delivery service sent only one person, required my physical help, refused to install the couch despite the €200 fee, and left a mess. But Furni's customer service team stepped in immediately to make things right. They were incredibly fast, professional, and processed a prompt refund for the delivery issues. Their speed and accountability were highly impressive. On top of that, the couch itself is absolutely marvelous, superb quality and incredibly comfortable. I am happy to leave now a review that is not hindered by a third-party performance, but reflects the product they make. Because of their excellent response and the quality of the product, I would absolutely buy from them again.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 67 % der negativen Bewertungen.
Alternativen zu Furni
Möbelhersteller-Ranking →Häufige Fragen zu Furni
Ist Furni seriös?
Furni erreicht aktuell 4,4 von 5 Sternen aus 62 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (UL. SKALNA 14, 60-113 POZNAŃ, PL) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Furni?
Kundinnen und Kunden bewerten Furni im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 62 Bewertungen. 23 davon stammen aus den letzten 12 Monaten.
Wo hat Furni seinen Sitz?
Furni hat seinen Sitz in UL. SKALNA 14, 60-113 POZNAŃ, PL. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Furni gibt es?
Die bestbewerteten Anbieter in der Branche Möbelhersteller sind DEGHI (4,3 von 5), GarneroArredamenti (4,5 von 5), ArredissimA (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Furni beansprucht?
Nein. Das Profil von Furni ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Furni hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Furni auf Bewertungen?
Furni: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Furni negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.