Bewertung
1,9
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftgalvanlondon.com
Galvan London Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
16
2 in den letzten 12 Monaten
Bekleidungsgeschäft
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (16)
2 in 12 MonatenIhre Stimme
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Nicola Tolley
Verifizierte Bewertung
DO NOT PURCHASE FROM THIS SITE you do…
DO NOT PURCHASE FROM THIS SITE you do not get what is advertised. I ordered a prom dress as advertised only to receive a skirt and top in the cheapest material ever. So disappointed
0
anna clarke
Verifizierte Bewertung
Outstanding Customer Service
I was thrilled with the support from the team in helping me locate a specific dress and shipping it on express to me whilst I was travelling. Their attention to detail and solutions saved the day and I am over the moon with my new dress. Had to share some praise as I’ve always had such a wonderful time shopping with their online store.
0
Julie Ansbro
Verifizierte Bewertung
I can’t even give this company one…
I can’t even give this company one star. What an absolutely disgraceful so called company this is. Please, please do not buy from them. I have however bought one of their items from Mytheresa and they have been brilliant to deal with. The items come beautifully packed in tissue paper in a decent sized box, with hardly a crease in them. I ordered a dress from Galvan on 28th July 2025, it arrived in a battered large box, the dress was on a cheap plastic hanger in an oversized suit cover, full of creases. The dress was too large so l filled out the returns label and returned it on 8th August. I was totally and absolutely shocked to receive an email from Galvan on 14th August saying that they wouldn’t be making a refund as there was a ‘pull’ on the neckline. There was no snag when l sent it back. I tried it on without jewellery, makeup or cream. They sent me pictures of the dress in their warehouse. They are saying that l damaged the dress when l know full well l didn’t. I have asked for evidence of their unpacking procedure, but once again they are putting all the blame on me. The coat hanger is of extremely poor quality, so this could have caused the ‘pull’ whilst in transit. Their warehouse has a table with sharp edges that could have caused the damage, there is a fire extinguisher which again could have caused it. I opened mine on a bed and repacked it on a bed with no sharp edges. I will take this to the small claims court, but this is not the hassle you want from buying a designer dress. Someone needs to be held accountable for their actions. In the meantime please do not buy online from this dreadful company.
0
Anna Brophy
Verifizierte Bewertung
Have had the most stressful and…
Have had the most stressful and upsetting time dealing with this company. Wish I had checked all these reviews first as I have now been forced to go to Small Claims for the £3,190 I am owed! Ordered two dresses as potential wedding dresses (had already tried them on in the bridal shop, but they said they were no longer going to stock them - now I see why!) So ordered them via galvanlondon.com. First of all they didn't come - so I emailed asking to cancel (by this point, I had already found my wedding dress). Suddenly, they were magically "already shipped" so couldn't cancel. When they finally arrived I immediately returned them WITHOUT HAVING OPENED THE BOX (no point looking at the dresses or taking them out, I thought, just to return them!) First of all I chased for days to see why they hadn't acknowledged the returns or issued a refund. Then I received an email saying I was due a refund and they'd issue it as soon as possible. Nothing. Chased more - nothing. Then they emailed (two weeks after receiving the return) saying they'd found damage to the dresses and wouldn't issue my confirmed refund! I chased them, their phone number doesn't work, their store which was listed on their website doesn't exist, they weren't replying to my emails - I ended up going down to their offices and asking to speak to someone, whereupon their Head of Client Experience(!), threatened to have me escorted from the premises (I was literally sitting with a glass of water waiting for someone to come and discuss the issue with me). They ended up sending me a load of random unattributable photos as "evidence", and stating they'll send the dresses back to me (not that I in any way wanted their damaged stock or anything to do with their dresses at this stage, but surprise, they did not ever send me any dresses back, damaged or not). One thing I did manage to get from going to their offices was an actual contact number for this person. Guess what - it's not the number listed as their customer service phone number! If I can help anyone in the same position, I would like to, I honestly was having panic attacks and got really really anxious because I kept being told that what I knew WAS true (that I did not open the box or touch the dresses) was NOT true by these scammers. Not to mention it caused so much stress in the run up to my wedding (cost a huge chunk of my wedding budget!) It also helped me to get responses when I messaged them on Instagram, although that might be because I have a lot of followers. It was the only way I could get any response. COMPLETE SCAM ARTISTS. Clearly shady dealings are happening since Galvan London went into administration and were bought by another company so they now are officially Galvan International Ltd. I hope this review stops someone from buying from them! - OH by the way this is the second time I've had to post this as Galvan got it taken down because it contained the name of their Head of Client Experience. You can find the name online (but heaven forbid you can find the Head of Client Experience's name in a review about Client Experience!) This is after they have not responded to my Letter Before Claim letting them know I will take them to Small Claims, or to my Claim. Absolutely no wish to actually resolve the situation but they work to get an honest review taken down. Honestly shocking. I wish I could put my personal experience in this review so people could reach out to me if they've had similar terrible experiences with this awful company.
0
Daniela
Verifizierte Bewertung
1095€ für ein Kleid
1095€ für ein Kleid. Das falsch vernäht wurde.mir ist es leider zu spät aufgefallen und Galvan behauptet ich habe den Unterrock selber falsch reingenäht. Für die Prüfung haben sie ein halbes Jahr gebraucht und mir an Ende das mitgeteilt. Es ist unglaublich für Satin und so eine Verarbeitung so viel Geld gezahlt zu haben und dann noch diese Unterstellung. Das ist für mich die größte Lehre bei online Bestellungen gewesen. Ich rate jedem ab bei dieser Firma ein Kleid zu kaufen. Ich habe das Kleid über net a porter gekauft. Es wurde aber an den Designer geschickt. Ich bin so wütend und traurig dar, dass man mir null entgegenkommt und wirklich behauptet, dass ich den Unterrock falsch rum reingenäht habe.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Galvan London
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Ist Galvan London seriös?
Für Galvan London liegen bisher 16 öffentliche Bewertungen vor (1,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Head Office 0207 313, 9977 Customer Service enquiries customerservic, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Galvan London seinen Sitz?
Galvan London hat seinen Sitz in Head Office 0207 313, 9977 Customer Service enquiries customerservic, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Galvan London gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Galvan London beansprucht?
Nein. Das Profil von Galvan London ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Galvan London hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Galvan London auf Bewertungen?
Galvan London: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Galvan London negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.