Bewertung
1,6
Mangelhaft · von 5 Sternen
Global Hotel Alliance Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
23
6 in den letzten 12 Monaten
Reisebüro
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (23)
6 in 12 MonatenIhre Stimme
Erfahrung zu Global Hotel Alliance schreiben
Consumer
Verifizierte Bewertung
AVOID
Like others here, I do NOT recommend this company. I can’t use my GHA dollars to book my hotel . Told that the price I paid (upfront to get their ‘member discount’) will have the accrued dollars discounted at the hotel. Really?? Impossible to get any direct customer support, and now I’m told I have dollars expiring - BEFORE I actually stay at the hotel I’ve booked. There are many better options and I hope the affiliated hotels,see the long list of unhappy customers who won’t be staying at their hotels. This is NOT customer service in any shape or form
0
Tan Jasmine
Verifizierte Bewertung
Poor customer service and unresolved account issues
Title: Poor customer service and unresolved account issues I am a GHA DISCOVERY Titanium member and have repeatedly faced issues with account management and customer support. These include incorrect account changes, wrongly tagged membership details, missing DISCOVERY Dollars (D$), and sensitive booking information being sent to incorrect email addresses despite multiple requests to correct this. I have raised these issues through customer support and even during hotel stays, but the responses have been generic and the problems remain unresolved, with no clear explanation or accountability. Most recently, a stay booked under my name was not credited with D$ due to an invoice naming issue that was never communicated at checkout and has not been an issue in previous stays. Overall, the service recovery process has been disappointing and lacks proper escalation handling or meaningful resolution.
0
Craig
Verifizierte Bewertung
The is a terrible program
The is a terrible program. Didn't allow me to redeem my discovery dollars when I stayed with them and then took 104 discovery dollars from my account for no reason. They take months to reply to emails(if ever).
0
Len Usvyat
Verifizierte Bewertung
We recently stayed at the NH Bologna
We recently stayed at the NH Bologna, and while the hotel itself was perfectly fine, my experience with GHA Discovery customer service has been one of the most frustrating I’ve had with any hotel loyalty program. All I wanted to do was consolidate two accounts under one profile and ensure that the points for our stay at NH Bologna were credited correctly. Despite providing confirmation numbers and all relevant information, the process turned into a long back-and-forth exchange of roughly ten emails. I was repeatedly asked for paper copies of the stay invoice and other documentation, even though the stay details were already in their system. After all that time and effort, the issue was still not resolved. Unfortunately, the experience with customer service has been so unnecessarily complicated and time-consuming that I’ve decided to close my affiliations with this hotel group altogether. A simple request should not require this level of effort.
0
Dean Yardley
Verifizierte Bewertung
Cost me hundreds of dollars
Had a couple of hundred dollars of credit, I was staying in a resort and when I checked out they said they had expired the day before I checked out!!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Global Hotel Alliance Deutschland
Alternativen zu Global Hotel Alliance
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Ist Global Hotel Alliance seriös?
Für Global Hotel Alliance liegen bisher 23 öffentliche Bewertungen vor (1,6 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: Deutschland. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Global Hotel Alliance gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Gigago eSIM (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Global Hotel Alliance beansprucht?
Nein. Das Profil von Global Hotel Alliance ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Global Hotel Alliance hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Global Hotel Alliance auf Bewertungen?
Global Hotel Alliance: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Global Hotel Alliance negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Global Hotel Alliance im Handelsregister eingetragen?
Öffentliche Registerdaten zu Global Hotel Alliance liegen vor.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.