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Wirexapp/hc/en Us Erfahrungen
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FB
Verifizierte Bewertung
bank account locked since several weeks, no reasons
It has been several weeks since my bank account was blocked with no reasons. I asked for support more than once and the problem has not been solved and no explanation has been given. At this point I will inform the competent Ombudsman, the press of my country and I will ask for the support of an agency specialized in this kind of money recovery actions.
0
International Press Journalist
Verifizierte Bewertung
Attention!
There is no doubt that Wirex is a fraudulent company. There is no point at all in writing anything here in the community because you will not get any answers to your questions. The answers are all automated. The answers are just to buy time for Wirex and put your mind at ease. I am owed a fortune by Wirex. I have been a customer of Wirex since 2017. Since September 2021, I suddenly could not log into my account. I was blocked without notice. At that time, there were coins worth approx. €80,000.00 in my account. Due to the price drop, these coins are currently "only" worth approx. €45,000.00. I have also tried to ask Wirex by email and here on the forum to transfer my coins immediately to my external wallets at Bianance. This was also promised to me several times - but not fulfilled until today. I searched for support on the internet and found it. I work together with a person from the UK. He himself has also been defrauded by Wirex, more than a year ago. He has not received his coins back either. Together we have hired a lawyer. The lawyer wrote a letter to Wirex a month ago. Wirex was asked to transfer my coins to my external wallets at Binance within 14 days. The letter was sent by certificate of service and signature. We can prove the receipt of the letter by the signature. Nevertheless, the coins were not transferred. There was no reply from Wirex. Since last week we have been working with the UK Police and Action Fraud and the Trading Standards Authority. It emerged yesterday that Wirex is no longer to be found at the office address provided. The offices are empty. My colleague and I have filed a report with Action Fraud. You have to do the same if we still want to achieve something, otherwise it will be too late. What specifically do you have to do? The Trading Standards Authority is asking defrauded Wirex customers to call ActionFraud on 0300 123 2040. If you are outside the UK or don't speak English, you can file a report online at actionfraud . police . uk - Action Fraud will help you recover your money or assets. If you need help, please get in touch at the following email address: wirexcomplaints[at]protonmail.com Together we can do it! International Press Journalist
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Ralf Hartmann
Verifizierte Bewertung
Blocked account access
Update 04/06/2021: Still no access to my Wirex account. Wirex support keeps telling that they don't get information from the relevant team. They don't say who the relevant team is, and why they don't push them to get an answer. Again six weeks with no access to my account, and they tell me that they don't know the reason. I don't believe this is true, but I believe that Wirex is a scam! Update 05/15/2021: According to Wirex (see Wirex answer), the FCA guidelines are to blame for the account freezes. According to Wirex, the FCA should then also be responsible for ensuring that blocked customers are not given a reason for weeks or months and that account access remains blocked. Wirex's statements are just ridiculous. They think their customers are stupid enough to buy these outrageous excuses. In my opinion, it has absolutely nothing to do with FCA regulations. Experience report from 15/05/2021: Blocked account access. Is the business model based on fraud? After detailed, personal experiences over the last 2 1/2 years, I have to confirm this assumption. Wirex is very likely a white-collar crime case. What I have experienced with Wirex in just 2 years is unbelievable. There are many problems, but the constant blocking of account access is the most serious and most outrageous problem of all. Wirex is increasingly blocking access to the account without any prior warning. When logging in, a short and meaningless message is displayed for a few seconds, which remains the same for weeks and months: "Sorry, your account is currently unavailable. Please contact Customer Support". No further information will be received from Wirex for the time being. If you contact Customer Service in writing, you will receive bot messages with ready-made texts that are meaningless. If you contact the "Escalation Team", which could also be bots, you get slightly adapted but still pointless texts. My account has been blocked again for the past 4 weeks. The Wirex Escalation and the Wirex Support Team cannot say anything about the reasons. Allegedly, the reasons are not known and there is no information available yet. That sounds like a mockery and a bad joke, but at Wirex it's a reality. In my opinion, Wirex is deliberately blocking numerous customer accounts. As long as customers cannot access their accounts, Wirex can do what they want with the money. I am convinced that this is part of the business model and that we are dealing with a case of white-collar crime. The fact that I am not the only or the first to report on blocked accounts confirms my suspicion. I also wrote to the press relations and management of the company via email and LinkedIn. There was no answer. I will not let Wirex get away with it and do everything in my power to inform others. Such companies must be held accountable, and they should be taken out of the market. Wirex harms countless customers and serious financial service providers. Financial authorities should take a closer look at such companies. I am happy to contact online and print media in the financial sector to help them bring the Wirex case to the public, via traditional and digital media. There are journalists who are interested in testimonials from Wirex customers. The stone starts rolling. Wirex should consider whether they can continue this business practice. Once the avalanche starts rolling, Wirex will not be able to stop it. Ignoring complaints from customers will not help them any longer.
0
ROBERTO RINALDI
Verifizierte Bewertung
A tutti gli utenti di wirex voglio fare…
A tutti gli utenti di wirex voglio fare sapere che sono stato derubato da wirex della modica somma di 140,00€ dalla sera alla mattina. questi signori oltre ad essere un organizzazione completamente disattenta alle esigenze dei clienti con banali scuse ti bloccano il conto anche oltre un mese,ti derubano e puoi aprire 1000 ticket di richiesta e risposta che continueranno a rimpallarti da un ufficio all altro ma di sicuro non risolveranno i problemi che loro stessi ti hanno creato,e dopo 9 email a tutti gli uffici preposti incluso contis,i miei e forse anche i tuoi che stai leggendo non ti verranno mai restituiti! E non ti invieranno nemmeno l estratto conto che con tanta cura hai richiesto ....c è solo una parola per definirli LADRI
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Stuart Tomkinson
Verifizierte Bewertung
AVOID AVOID AVOID...
AVOID AVOID AVOID... AVOID AVOID AVOID... I had used Wirex for some time buying small amount of cryptos and transferring to my own ledger from time to time. Then last month I decided to withdraw my GBP balance to my current account to spend on something else. This is when the problems began. The withdrawal declined and the balance disappeared. 20 days later after numerous on line chats and emails I still do not have the monies, even though promised a number of times. Who Knows If I will ever get the missing balance.
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