Bewertung
1,9
Mangelhaft · von 5 Sternen
Damenmodengeschäfthollister.co.uk
Hollister Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
52 in den letzten 12 Monaten
Damenmodengeschäft
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
52 in 12 MonatenIhre Stimme
Erfahrung zu Hollister schreiben
AS
Verifizierte Bewertung
I placed an order for click and collect…
I placed an order for click and collect should be been at the store 2 days before I gad planned to go. Then I checked my emails as no email to say it’s dispatched or at store, to realise they had changed expected delivery date!!!! It was due 3 wks after I expected it in the store…I’ve tried to communicate with them to get it sorted and they only reply early hours of the morning! Also they made it extremely difficult for me to cancel the order or order the items again to my house it’s absolutely crazy, the customer services is not based in uk. Please don’t do click and collect just deliver to the house or buy instore. Seems others have had same experience, wish I had checked before!
0
Lynda
Verifizierte Bewertung
Terrible
Terrible. Staff ignored me. I couldn’t find my size. So hard to find the sizes. Gave up reaching inside every item. Staff like moody teenagers. Too interested in talking amongst themselves to help! Terrible. Won’t be back
0
FM
Verifizierte Bewertung
Disappointing gift exchange policy
⸻ Disappointing Gift Exchange Policy I have always had a positive opinion of the Hollister brand, which makes this experience all the more disappointing. My daughter received three genuine Hollister items as birthday gifts. Unfortunately, one was a duplicate and the other two did not fit. All three items were brand new, unworn and still had their original tags attached. I wasn’t asking for a refund, store credit or any financial reimbursement. I simply wanted to exchange the items for alternative sizes or styles so that my daughter could enjoy wearing them. Over several emails, both Hollister and Abercrombie Customer Care confirmed that the items were genuine, but repeatedly refused the exchange because no receipt was available. Every representative I dealt with was polite and professional, and I have no criticism of their service. They were simply enforcing company policy. What I do find disappointing is the policy itself. I fully understand the need to protect retailers against fraudulent returns and refunds. However, refusing to exchange genuine, brand-new, tagged merchandise for other Hollister merchandise serves no obvious purpose. Hollister isn’t being asked to refund money—only to exchange items that cannot be used for items that can. The most frustrating part was being offered a 30% discount code towards another purchase whilst still refusing to exchange the items my daughter cannot wear. Whilst I appreciate the gesture, it didn’t address the issue. It simply encouraged us to spend more money rather than providing a practical solution. The issue was never the lack of a receipt; it was the absence of any sensible process for someone who receives a genuine Hollister gift without one. I sincerely hope Hollister reviews this policy. It would improve the customer experience, reduce unnecessary waste, and demonstrate the flexibility and common sense that customers increasingly expect from a global retailer.
0
John from Newcastle upon Tyne
Verifizierte Bewertung
Great customer service
Went to the metro Center north east for a box of white t shirts non on the shelf however a member of staff asked if I needed help she went above and beyond found me 2 single t shirts as they were sold out she did offer to order and deliver for free but we were off on holiday the next day she was great told me I would get £10 if I signed up, the minus 1 star is because I had to remind the cashier of this or I wouldn’t have received it as my wife never 30 min before me great quality and fit I hope the girl gets recognised it was 26th of July about 11am very busy day thank you
0
c
Verifizierte Bewertung
Cheats!!
Cheats!!! Went to their store at Freeport near Braintree Essex yesterday and liked a T shirt a lot. It was priced £18...... Freeport supposed to be better than high street prices so when I checked their web site and found the very same T shirt at £12.97! Why did their store at least not match that offer or even improve on it? Wont be returning any time soon😡
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Hollister
Damenmodengeschäft-Ranking →Häufige Fragen zu Hollister
Ist Hollister seriös?
Hollister erreicht aktuell 1,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hollister?
Kundinnen und Kunden bewerten Hollister im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 52 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hollister gibt es?
Die bestbewerteten Anbieter in der Branche Damenmodengeschäft sind LightInTheBox (1,4 von 5), Halara (4,1 von 5), Boozt (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hollister beansprucht?
Nein. Das Profil von Hollister ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hollister hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hollister auf Bewertungen?
Hollister: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hollister negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.