Bewertung
2,1
Mangelhaft · von 5 Sternen
Icelandair Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
27
5 in den letzten 12 Monaten
Reiseanbieter
11%
Anteil 5-Sterne-Bewertungen
Bewertungen (27)
5 in 12 MonatenIhre Stimme
Erfahrung zu Icelandair schreiben
George
Verifizierte Bewertung
(V)Iceland Air - if something goes wrong
Arrived at Kevlavik (national airport of Reykjavik) en-route to New York. My ESTA was not accepted and I missed my connecting flight. Spent a night at the deserted airport and after a new ESTA arrived the next day, I was asked to fork out 1,500 EUR for another ticket. That flight was then delayed and I missed my connecting flight from New York to San Fransisco. Another night at an airport. That things don't always work out is fine, but to charge again, after I had already paid for the ticket?! Grubby, money hungry and distasteful - in my opinion. It looks like Iceland Air needs the money more than I do, which means AVOID AT ALL COST! They probably don't have the funds to pay for anything that may go wrong with your flight. There was definitely no reimbursement to me! A decision they arrived at after several attempts to contact their customer service. This was not my first flight with Iceland, but -barring compelling circumstances- certainly my last!
0
Michael J Patterson
Verifizierte Bewertung
We had a very good experience flying…
We had a very good experience flying with Icelandair from the U.S. to Iceland. Check-in and boarding were smooth, the flight departed on time, and the cabin felt clean and comfortable. The crew were professional and friendly throughout, and the overall service was efficient and well organized. Arrival in Iceland was straightforward, and the entire trip felt easy from start to finish. We would gladly fly with Icelandair again and recommend them for transatlantic travel to Iceland.
0
Effy
Verifizierte Bewertung
DON'T BUY ANYTHING WITH ICELANDAIR
I'M PUTTING ONE STAR BECAUSE I CAN'T PUT LESS. FLIGHT FROM HOFN-REYKJAVIK. My flight was delay because the weather conditions. My flight was originally at 09.10 am. I did alredy the check in in the front desk in Hofn so they kept my big lugagge of 22kg, while I went home to wait for more news... until then everything ok... was delayed half an hour.. after delayed at 15 pm, and then later I got a email saying if I want to go in the new reschedule time (18.10) I should click that email to reserve a site on that plane. OK I clicked the email and I went to the airport (ONE HOUR AWAY FROM MY HOME). So I got to the airport, my lugagge was on the trolley behind the desk, so when I was boarding the same woman who got my check-in in the morning told me SORRY, THE FLIGHT IT'S FULL. and nothing else. OF COURSE ICELAND ONLY FOR ICELANDIC PEOPLE. Also tourists couldn't boarded. In the email was NO WRITTEN that I had to do the check in again. If they were keeping my lugagge I thought that I got a seat in the flight also because I was following all the instructions on the emails. But of course in the airport they were only giving explications to icelandic people. THIS IS RACIST. I LOST 2 CONNECTIONS THANKS THAT. I FEEL SO DIAPPOINTED. DON'T TRAVEL WITH ICELANDAIR. THEY INFORM YOU POORLY ON PURPOSE SO YOU CAN'T ASK FOR MONEY BACK.
0
ANDREA ZOGGIA
Verifizierte Bewertung
Kidnapped in the plane for hours
Kidnapped in the plane for hours. The most horrible experience in my life. Never again
0
mike robinson
Verifizierte Bewertung
This is a copy of the email we got…
This is a copy of the email we got before departure from Toronto to Dublin Air travel communication Icelandair We have important information Booking reference: AOYG69 Dear passenger, We've encountered an unexpected shift in our flight resources that, regrettably, necessitates a change to your upcoming journey. Your flight, operated by Icelandair to, will be operated on another aircraft than originally planned and, as a result, the Saga Premium seat you booked is no longer available. In response, we've already assigned you a comfortable seat in our Economy class and placed you on the waitlist for a Saga Premium seat. Our staff will inform you if a Saga Premium seat is available for you at the gate. Your baggage allowance will remain unchanged. If a Saga Premium seat isn’t available at the time of boarding, you’ll receive compensation of 30%/50%/75% of the ticket price in accordance with your rights as an air passenger provided for in Article 10 of Regulation EC no. 261/2004. We’ll create the refund case and email you within a few business days. Please note that the compensation is only applicable to the flight where you were seated in Economy and not the entire journey. We empathize with the potential disappointment this may cause and extend our sincerest apologies for the inconvenience. We look forward to welcoming you onboard and wish you a pleasant journey. Best regards, the Icelandair team We called the airline (Icelandair) from Toronto and they told us that it must be a scam email....so we didn't bother about it. When we landed in Iceland we asked again about the email and they didn't know anything about it, so we made our way to the gate for departure to Ireland. At the gate we were put aside and told we were downgraded. We passed by the previously bought seat and a couple was seated in those seats we had bought several months prior. We were not given anything upgraded in our new seating. They did offer us some minimal compensation........which does not cover our seat selection. Dear Michael Remi Robinson On behalf of Icelandair, We sincerely apologize for the inconvenience experienced during your travels as a result of the recent downgrade of your flight FI418 In accordance with Regulation EC 261/2004, you are entitled to a refund of 30% of the affected flight. The value of the downgraded flight leg is 217.94 USD. You will be refunded 30% of that amount. For the reimbursement to be actioned, we kindly ask you to follow the payment link provided below where you may select your preferred payment method. Please note that if you choose a bank transfer, your bank may take an international transfer fee while a credit card transfer will not. In spite of this unforeseen aircraft change, we hope you have enjoyed your journey and look forward to welcome you onboard again soon. Best Regards, Icelandair Click here to fill in your payment details Please note that the deposit can take up to 2 weeks to be processed and shown on your Credit Card / Bank Account. Best regards, Icelandair This email is infuriating, it's an insult and a slap in the face. We will not travel with Icelandair again and will let everyone and anyone know that this company's standards are extremely low.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Icelandair
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Ist Icelandair seriös?
Icelandair erreicht aktuell 2,1 von 5 Sternen aus 27 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Þorragata 10, 101 Reykjavík, IS) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Icelandair?
Kundinnen und Kunden bewerten Icelandair im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 27 Bewertungen. 5 davon stammen aus den letzten 12 Monaten.
Wo hat Icelandair seinen Sitz?
Icelandair hat seinen Sitz in Þorragata 10, 101 Reykjavík, IS. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Icelandair gibt es?
Die bestbewerteten Anbieter in der Branche Reiseanbieter sind Jet2holidays (4,2 von 5), TUI (4,3 von 5), TravelUp (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Icelandair beansprucht?
Nein. Das Profil von Icelandair ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Icelandair hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Icelandair auf Bewertungen?
Icelandair: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Icelandair negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.