Bewertung
2,0
Mangelhaft · von 5 Sternen
Juweliergeschäftjaeger-lecoultre.com
Jaeger Lecoultre Erfahrungen
2,0von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14
5 in den letzten 12 Monaten
Juweliergeschäft
7%
Anteil 5-Sterne-Bewertungen
Bewertungen (14)
5 in 12 MonatenIhre Stimme
Erfahrung zu Jaeger Lecoultre schreiben
Bert Tzik
Verifizierte Bewertung
Dishonest
Dishonest management. Dmitri Morgun is the absolute worst; bewildering how someone with zero customer service acumen is in charge of a boutique.
0
Fat-Sam FatSamEIE
Verifizierte Bewertung
Poor customer service
Bought a reverso Duoface which stopped working due to a faulty mainspring. The watch was covered by the warranty but not once was it acknowledged that the watch didn't work through no fault of my own, or that I had to the 2 days off work and pay for return fares on the train on both occasions. Patronising language like 'thank you for entrusting your precious timepieces with us' like I was embarking on an exciting journey is annoying. I was without the watch for weeks with not one apology. The watch had a very small mark on the case that would easily polish out. I asked if this could be done as the repair included a full service under warranty but was told to polish it would be £380. The overall experience doesn't make me feel like a valued customer and I will likely sell the watch and buy other brands moving forward. This is my second JLC and it will be my last if this is how customers are valued.
0
LC
Verifizierte Bewertung
Miserabler KundenService/ Kontakt
Nachdem die Uhr nach einer Revision über ein Jahr mit nachträglicher Verspätung ohne mein Armband und nicht fertig ausgeführt ankam, die zweite Revision nun ein weiteres mal verlängert wurde und auch bald bei eine Jahr ist kann ich hier von nur abraten. Beide Uhren waren in den letzten 3 Jahren in Revision. Da diese nun wieder nötig ist spricht nicht für die Uhren. Die Kommunikation ist schlecht und unangenehm. Rückrufe wurden nicht eingehalten und Emails bleiben oft trotz Sende- und Lesebestätigung unbeantwortet.
0
Martin Forey
Verifizierte Bewertung
Old Bond St entry refused
I purchased a Reverso Classic in Sept ‘21 and today went to the Old Bond St boutique to enquire about a service (it’s 1st). When I tried to enter I was told by ‘security’ to come back in 5 minutes & so I asked “why” to be told the store was very busy. I looked over his shoulder & there was ONE other person (that I could see) so the ‘busy excuse’ was somewhat flimsy at best and at worst it meant there was an important client (well, more important than me apparently) that wanted an uninterrupted experience. The impression I was left with was that owning a timepiece which today retails at just shy of £10,000 was trivial by their standards and the fact I was refused entry seems to confirm that. Shame on you Jaeger LeCoultre!
0
LT
Verifizierte Bewertung
What a shame that this once iconic brand has lost its way. DO NOT BUY ONE!
If there was a 0-star option, I would have given 0. If you are thinking of buying a Jaeger-LeCoultre watch, read this first. I have had six Jaeger-LeCoultre watches over the years, two vintage and four newer watches. I had no problems with the vintage watches, but something has changed in their management. After learning about their history and their prestige within the watch community, I purchased two vintage JLC watches and had no problems with either. It actually began when I purchased a new Polaris and immediately noticed the quality was not as good as I expected, the bracelet was made in France and not by JLC, and the case felt cheap. This made me wonder how much more of the watch was made by another manufacturer. I soon sold that watch. I also had a gold Geographic that was sold because the movement failed. Then I moved on to a Duomètre, that also failed and was repaired under warranty. After being so disappointed with JLC, I finally decided to give them another chance and purchased the classic Reverso. The watch was fine until the crown became so stiff I couldn’t wind the watch. I sent the watch for repair, and after many weeks, it came back working well. After only a few months, the watch stopped and would run at all. The watch was then sent to JLC for a full service at a cost of £800 in an attempt to get the watch working as it should and looking like new. After three months of waiting for its return, it finally arrived. The watch was working as it should, but I noticed the face had been damaged during the service. As you can imagine, I was not happy and made a formal complaint. After many emails back and forth, they decided I should send the watch back so they could investigate what went wrong. They eventually admitted responsibility and offered to repair the damage and refund my £800. Far enough, I thought….but after another four weeks, the watch was returned only to find the back of the case was scratched during the repair. Unbelievable! As you can imagine, this has been a stressful experience, and this is why I decided to share my experience so that other people don’t have to go through the same. I’ve had many watches serviced, including Rolex, Zenith, and Omega, and have never experienced the incompetence that JLC showed. They don’t seem to care either because they haven’t even acknowledged the reviews placed on this platform. What a shame that this once iconic brand has now been spoiled by cutting corners with its servicing and watch manufacturing by outsourcing rather than keeping everything in-house. The boxes are now cheap and nasty too. No service boxes either, just a cheap cardboard box. I am now selling all my JLC watches and will never buy another.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Jaeger Lecoultre
Juweliergeschäft-Ranking →Häufige Fragen zu Jaeger Lecoultre
Ist Jaeger Lecoultre seriös?
Für Jaeger Lecoultre liegen bisher 14 öffentliche Bewertungen vor (2,0 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Jaeger Lecoultre gibt es?
Die bestbewerteten Anbieter in der Branche Juweliergeschäft sind I SAW IT FIRST (2,6 von 5), Callie (4,7 von 5), PANDORA UK (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Jaeger Lecoultre beansprucht?
Nein. Das Profil von Jaeger Lecoultre ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Jaeger Lecoultre hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Jaeger Lecoultre auf Bewertungen?
Jaeger Lecoultre: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Jaeger Lecoultre negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.