Bewertung
1,4
Schlecht · von 5 Sternen
Jetstar Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
956
314 in den letzten 12 Monaten
Flugsuchmaschine
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (956)
314 in 12 MonatenIhre Stimme
Erfahrung zu Jetstar schreiben
Matt
Verifizierte Bewertung
A new low in travel!!!
29th Aug 26 Melb airport going to Hobart - fares are not cheap enough to justify the absolute shitshow checking in bags (so many terminals not working) and waiting in queue for ages for boarding, no seating, no facilities. OneStar gives a new definition to cattle-class. Rating would be 0 if that were possible.
0
Killian
Verifizierte Bewertung
Really disappointed with how Jetstar…
Really disappointed with how Jetstar has handled this situation. I contacted Jetstar before changing/cancelling part of a booking and specifically asked their customer service representative multiple times for clarification about what would happen to the value of the ticket and the resulting voucher. I explained the circumstances, confirmed that I had personally paid for the booking, and only proceeded after being reassured about how the credit could be used. When I later attempted to use the voucher, I discovered it had been issued in my former partner’s name and I couldn’t use it. I understand Jetstar has terms and conditions regarding vouchers. That isn’t the issue. The issue is that I contacted Jetstar specifically to clarify those conditions before making my decision and relied on the information their representative gave me. I have screenshots of the conversation and proof that the booking was paid for using my card. Despite this, Jetstar’s response has essentially been to quote their standard voucher policy back to me rather than properly addressing the fact that I was allegedly given incorrect information by their own representative. If I had been correctly told at the time that I would lose access to the value of the ticket, I would not have proceeded in the same way. Customers should be able to rely on information provided directly by a company’s customer service team, particularly when they repeatedly ask for clarification before making a financial decision. I’ve asked Jetstar to escalate the complaint and review the original conversation. Hopefully someone actually looks at the evidence and addresses the real issue rather than simply sending another response quoting the terms and conditions. A very frustrating experience and extremely disappointing from a company I’ve flown with numerous times.
0
Leearna
Verifizierte Bewertung
Jetstar is often more expensive than Virgin
Although I am entirely aware Jetstar is a budget airline and I don’t expect much, my experiences are always disappointing despite my very low expectations. But more importantly Jetstar is no where near as budget as you’d think. I need to go to Perth (ex Sydney) next week and Jetstar were a $120 more expensive for a return flight compared with Virgin Airlines (who don’t aim to be as “budget” as Jetstar). The main difference was due to the extra charges for luggage. One flight was going to charge an extra $75 for 1 checked item! The Virgin flights that included luggage and free seat selection were cheaper than the Jetstar equivalent with no luggage! So don’t assume Jetstar is cheaper. Btw they plan to introduce a fee for carry on baggage too! So they’ll just get even more expensive.
0
davood
Verifizierte Bewertung
I had an extremely disappointing…
I had an extremely disappointing experience with Jetstar today At the gate, my carry on luggage was approximately 600g over the limit. I was told I had to pay $85 or I would not be allowed to board I understand airlines have baggage rules and fees, but the way the staff spoke to me was rude, disrespectful and completely unprofessional. When I questioned and complained about the charge and the way I was being treated I was then told that I would not be allowed on the fligh I ended up missing my flight and had to purchase another ticket with Qantas to get to Brisbane, costing me even more money and causing a lot of unnecessary stress and inconvenience. My issue is not simply the baggage fee it is the way the situation was handled and the way I was spoken to Customers deserve to be treated respectfully even when there is a disagreement I have photos and details of the staff involved and will also be making a formal complaint to Jetstar. I expect Jetstar to investigate what happened and explain why I was refused boarding. Jet star👎🏽👎🏽👎🏽
0
Klaus Auberger
Verifizierte Bewertung
Never again cheatstar
Never again cheatstar. Not know where I should start, what is all wrong there. Not realy worth how much Money you save there, on the End you have to pay it so or so and you have a shit trip. Lock first before you book Business. A Seat, what have other Airlines as a Economy Seat. This Airline is a Joke, the close on a 14 Hour Flight in a full Dreamliner Toilets from begin, that they save the Costs for Cleaning. The other never cleaned, deside you will stand in the Piss and shit or clean it self.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Jetstar
Flugsuchmaschine-Ranking →Häufige Fragen zu Jetstar
Ist Jetstar seriös?
Jetstar erreicht aktuell 1,4 von 5 Sternen aus 956 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Jetstar?
Kundinnen und Kunden bewerten Jetstar im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 956 Bewertungen. 314 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Jetstar gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Jetstar beansprucht?
Nein. Das Profil von Jetstar ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Jetstar hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Jetstar auf Bewertungen?
Jetstar: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Jetstar negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.