Bewertung
3,9
Gut · von 5 Sternen
KAYALI Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
240
240 in den letzten 12 Monaten
Parfümerie
73%
Anteil 5-Sterne-Bewertungen
Bewertungen (240)
240 in 12 MonatenIhre Stimme
Erfahrung zu KAYALI schreiben
Whitney Stephenson
Verifizierte Bewertung
Would not buy from website again
****Update 8/14/26: I was told over 10 hours ago in the reply that someone from Customer Care would be reaching out to me shortly, and I still haven’t heard anything. I tried following up and they just must not care. S I pre-ordered Boujee Kitty through Kayali’s website on July 6th. The issues I had with getting this perfume are endless. The preorder message said the perfume would ship starting July 24th. When I had not heard anything from Kayali on August 1st, I reached out to customer care. They told me due to the high volume of preorders the warehouse was shipping the perfumes in batches. I had seen multiple posts where other customers weren’t getting any sort of shipment information and the packages were just arriving at their door. I live in an apartment with a communal mail room, so I reached out to customer care concerned about this. I was told then that Kayali typically ships orders with shipment information and that there was no way to expedite the order. I gave it a few more days and then saw that the packaging label had been put on but continued to sit for an additional 2 days. By August 5th, I contacted customer care for a 3rd time letting them know how frustrating the process had been and how those who went to Sephora on the official launch date of July 25th or had ordered through Sephora’s website already received their packages. I told them if the package wasn’t on a delivery truck asap then I was going to cancel my order. The next day the package shipped. I was told it would be there on July 7th. The package did not arrive on July 7th. Instead it went further away from my destination. I reached out to both the USPS customer care and Kayali’s customer care. I submitted a service request with the USPS and reached out to Kayali to explain the situation and asked if there was anything they could do. A customer service representative told me they escalated my request to the “concerned” party and would be in touch when more information became available. This was Thursday last week, it is now Wednesday and still nothing. On Monday, August 10th my package finally arrived. I emailed Kayali’s customer care again to let them know I had received my package. I also let them know the complimentary mirror was all scratched up and attached some photos. Normally they get back to you in about 24 hours. I never heard anything. Yesterday afternoon I sent an email following up and never got a response either. Last night I sent yet another email reiterating I hadn’t heard from anyone in nearly a whole week and reattached my scratched up mirror. I explained how frustrated I was with the whole process. This morning I got yet another email from customer care that my request had been escalated and sent to the “concerned” party and they’d reach out once more information became available. As of 1pm, I have not heard anything. I emailed again to ask for a timeframe I could expect to hear back from someone as the issue had evidently been escalated before and I never got a response. I still did not hear back. I will never purchase from Kayali’s website again because its abundantly clear they don’t value their customers nor do they care how late your package arrives or what condition its in unless you happen to be an influencer.
0
Marina
Verifizierte Bewertung
Livraison rapide ✨
La livraison est toujours rapide et les produits bien emballés 💖
0
Amia Holland
Verifizierte Bewertung
I love it
I love it! Fast shipping perfect fragrances
0
Molly
Verifizierte Bewertung
……….
Really good shipping and good timing
0
Maine's Journey
Verifizierte Bewertung
The overall fragrance of Boujie Kitty…
The overall fragrance of Boujie Kitty is amazing. Ive received numerous compliments on how amazingly the scent is.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
US
Alternativen zu KAYALI
Parfümerie-Ranking →Häufige Fragen zu KAYALI
Ist KAYALI seriös?
KAYALI erreicht aktuell 3,9 von 5 Sternen aus 240 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden KAYALI?
Kundinnen und Kunden bewerten KAYALI im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 240 Bewertungen. 240 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu KAYALI gibt es?
Die bestbewerteten Anbieter in der Branche Parfümerie sind Allbeauty (4,5 von 5), MyOrigines (4,6 von 5), The Fragrance Shop (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von KAYALI beansprucht?
Nein. Das Profil von KAYALI ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann KAYALI hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet KAYALI auf Bewertungen?
KAYALI: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann KAYALI negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.