Bewertung
4,2
Gut · von 5 Sternen
Handtaschengeschäftlilyandbean.co.uk
Lily and Bean Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
260
23 in den letzten 12 Monaten
Handtaschengeschäft
61%
Anteil 5-Sterne-Bewertungen
Bewertungen (260)
23 in 12 MonatenIhre Stimme
Erfahrung zu Lily and Bean schreiben
Fatmah Alnaim
Verifizierte Bewertung
⭐ 1 Star
⭐ 1 Star – No Customer Service, No Communication, No Resolution I am extremely disappointed with Lily & Bean and the complete lack of customer service. My order 153125 was shipped with UPS, but the parcel was returned to Lily & Bean. Since then, I have been trying repeatedly to resolve this issue. I contacted Lily & Bean several times, but received no meaningful response. I also tried to contact the carrier to find out what happened to my parcel and whether anything could be done, but I was unable to get any proper assistance from them either. I have been left completely on my own to chase both the retailer and the carrier, with no clear answers, no proper communication and no resolution. What is particularly frustrating is that I have successfully received an order from Lily & Bean before using the same address. If there was an issue with the delivery, I expected the company to actually investigate it and help me — not simply leave me without a response. This is not the level of customer service anyone should receive after paying for an order. I did not expect anything unreasonable. I simply expected my order to be delivered and, when something went wrong, I expected the company to communicate with me and take responsibility for resolving the problem. I strongly recommend thinking twice before ordering if you need reliable customer service or support when something goes wrong. Extremely disappointing experience.
0
Frank Mulder
Verifizierte Bewertung
Stay Away from This Company
We are an international transport company in the Netherlands and delivered a shipment to Lily & Bean Ltd in the UK in 2025. Import duties were due on this shipment and, as agreed, these charges had to be paid by the receiving party. Unfortunately, Lily & Bean Ltd repeatedly failed to pay. We contacted them numerous times over many months, always requesting payment in a professional and reasonable manner. To make payment as easy and inexpensive as possible, we even arranged a new international payment request service through our bank specifically for this situation, so they could avoid unnecessary banking fees. Instead of paying, we were met with one excuse after another. First, they suggested sending us their credit card details, which is obviously not an acceptable or secure payment method. Then they said they would pay by credit card themselves, only to later claim that they suddenly could not use a credit card after all. Finally, they started suggesting Apple Pay as another reason why payment could not be completed. From our perspective, there always seemed to be another excuse instead of simply paying what was owed. We are hardworking transport professionals who completed our part of the agreement and only expected to be paid accordingly. After giving Lily & Bean Ltd many opportunities to resolve this matter, we have lost confidence in their willingness to meet their payment obligations. Based on our experience, we cannot recommend doing business with this company. If you value dealing with reliable and trustworthy businesses, we recommend looking elsewhere. We stand by this review as an accurate reflection of our experience. Should Lily & Bean Ltd resolve this matter fairly and demonstrate a genuine commitment to honouring their obligations and treating their business partners honestly, we will gladly update this review to reflect that outcome.
0
Sandy Biggart
Verifizierte Bewertung
My wife purchased a bag with stars and…
My wife purchased a bag with stars and her initials on it. It was not as described and of very poor quality quality. Customer service is poor at best and an offer 30%refund is totally unacceptable. The excuse given was it is hand made and therefore not perfect. We did not expect perfect but did hope it would be made a bit better than looking like it was made by a primary 2 kids first attempt. I would avoid this company in the future and it looks like we will just have to write off the £124! I now know why they have no contact number for customer services. Fun enough after this review my wife has now received an email stating they will offer a full refund. I will update again when. Money received
0
Dominique Monaco
Verifizierte Bewertung
Excellent company with Excellent Customer Service
The customer service with Lilly & Bean is A+++++ I was gifted a bag from my family for my wedding and needed to be changed. Jenna was AMAZING to deal with and showed great care and empathy for my concerns. Will definitely order from them in the future.
0
Sarah
Verifizierte Bewertung
Very high quality
Wow, just wow! The quality of the Lily & Bean products is exceptional. It feels like a piece of art, because it is! I love that my bag is 100% unique, and hand painted. I bought the Lily Soft Fawn Tote JUMBO and this will become my every day, everything bag without a doubt. I'm a busy mum, so this is the perfect bag.
0
Die Akte
US
Alternativen zu Lily and Bean
Handtaschengeschäft-Ranking →Häufige Fragen zu Lily and Bean
Ist Lily and Bean seriös?
Lily and Bean erreicht aktuell 4,2 von 5 Sternen aus 260 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Lily and Bean?
Kundinnen und Kunden bewerten Lily and Bean im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 260 Bewertungen. 23 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Lily and Bean gibt es?
Die bestbewerteten Anbieter in der Branche Handtaschengeschäft sind WARDOW (4,9 von 5), Vestiaire Collective (3,9 von 5), Flannels (3,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Lily and Bean beansprucht?
Nein. Das Profil von Lily and Bean ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Lily and Bean hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Lily and Bean auf Bewertungen?
Lily and Bean lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Lily and Bean negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.