Geschäft für Dekoration und Inneneinrichtung litfad.com

Litfad Erfahrungen

1,9von 5 · Mangelhaft

12.762 Bewertungen

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1,9

Mangelhaft · von 5 Sternen

Stimmen

12.762

1.756 in den letzten 12 Monaten

Geschäft für Dekoration und Inneneinrichtung

13%

Anteil 5-Sterne-Bewertungen

Bewertungen (12.762)

1.756 in 12 Monaten

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Mr Thomas O'Riordan

CN · Vor 2 Tagen

Verifizierte Bewertung

You will not get what you're expecting

Once I got the box today, I knew my order wasn't going to be as expected. After two months tracking the slow boat from China, what was inside bore no resemblance to what I ordered. Half the cheap tat inside was broken, and I binned the lot. Do not use this fake AI site under any circumstances. Doesn't even deserve 1 star... worst online retail experience yet.

29. August 2026

Hamid

CN · Vor 4 Tagen

Verifizierte Bewertung

THE "SOLD OUT" SCAM

THE "SOLD OUT" SCAM: They offer products only to lie that they are unavailable! LITFAD’s manipulation has no end. After two years of holding my money, they try to settle by offering a product as compensation. BUT EVERY PRODUCT I CHOOSE—AND EVERY PRODUCT THEY OFFER—SUDDENLY BECOMES "SOLD OUT" AS SOON AS I ACCEPT IT. This is not a coincidence; it is a scam. They use "sold out" as an excuse to avoid fulfilling their promise and to keep dragging me through their cycle of lies. They lie about delivery. They lie about the "130% limit." They lie about product availability to avoid giving me what they promised. They are not running a business; they are running an exhausting psychological game. I repeat my offer: Send the desk I selected, or admit that you are professional scammers who break every promise you make. I will continue to post this daily until you stop lying. DO NOT BUY FROM LITFAD. YOU WILL NEVER GET YOUR PRODUCT! DATE OF EXPERIENCE: April 2026 ORDER #: 888412

27. August 2026

Litfad

Antwort des Unternehmens · 27. August 2026

Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad

M Dewan

CN · 22. August 2026

Verifizierte Bewertung

Extremely poor quality of product and service.

What a pathetic level of service. The console table arrived after 3 months. Once received, the stone top was missing and the quality of the bottom gold metal was very poor. The joints soldered were clearly visible and the metal had micro holes.

22. August 2026

Litfad

Antwort des Unternehmens · 22. August 2026

Dear M Dewan, First and foremost, please accept our deepest and most sincere apologies for the utterly disappointing experience you have had with your console table – from the three‑month delivery wait to the missing stone top and the visibly poor metalwork with exposed soldering and micro‑holes. This is absolutely not the standard we promise, and we are genuinely mortified that your purchase turned out this way. We want to be transparent with you about how our platform operates. We are an international home décor marketplace that connects customers directly with thousands of artisan suppliers and factories across the globe. This model allows us to offer an exceptionally wide range of unique, hard‑to‑find designs at competitive prices. However, it also means that we rely on our partners’ production and quality control processes. While we conduct random inspections before shipment, we clearly failed in this case. We have already launched an internal investigation with that specific supplier and will be tightening our inspection protocols to prevent such failures in the future. We know that nothing can undo the frustration you have already suffered, but we are determined to make things right for you. Please choose the solution that best suits you: Option 1 – Replace with a new product Option 2 – Replace with a new design of your choice *You are welcome to browse our current collection and select any other console table, or even a different piece of furniture, that catches your eye. If the new item costs more than your original order, we will cover up to 20% of the price difference at our own expense, and we will ship it to you completely free of charge. In addition to either option above, we would like to offer you an exclusive 15% discount coupon for any future order on our site – valid for one year with no minimum purchase – as a small token of our regret and our hope to serve you better one day. We are an honest, law‑abiding business, and we never intended to cause you any distress. We do not ask you to file complaints or engage in disputes – we simply want to resolve this directly and fairly, because we genuinely care about your satisfaction and do not want to let your trust down. Your feedback is invaluable, and we are taking immediate steps to improve our quality checks and supplier communication. Please reply and tell us which option you prefer – we will act within 24 hours to implement your choice. If you have any further questions or concerns, our support team is available around the clock. Once again, we are deeply sorry, and we hope you will give us a chance to restore your faith in our service. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad

Dario Crespo Molera

CN · 22. August 2026

Verifizierte Bewertung

Increíblemente mal

Increíblemente mal. Ni se os ocurra comprar en esta tienda on line: me cobraron un producto que luego estaba fuera de stock y no hay manera de recuperar el dinero...unos ladrones de tomo y tomo. Hay decenas de quejas en la OCU y en la comunidad de Madrid pero no se puede hacer nada...

22. August 2026

Litfad

Antwort des Unternehmens · 22. August 2026

Estimado Dario: Como cliente valioso, le ofrecemos nuestras más sinceras disculpas por la situación que ha experimentado. Le rogamos comprenda que somos una plataforma internacional de venta de artículos de decoración para el hogar, no un minorista tradicional. Nuestro modelo operativo se basa en la colaboración directa con miles de proveedores y fábricas de origen en todo el mundo, reuniendo una amplia variedad de diseños únicos en un mismo sitio. Debido a esto, la información de nuestro inventario está vinculada en tiempo real a los sistemas de los proveedores. Sin embargo, ocasionalmente pueden surgir dos situaciones que provocan la falta de existencias: Algunos productos llevan tiempo en el catálogo y han quedado fuera del ciclo de producción en masa o de ventas de la fábrica. Cuando se realiza el pedido, el proveedor ya no puede reponer el artículo; Otra situación ocurre cuando, aunque el sistema indica que hay existencias, nuestros controles de calidad previos al envío detectan defectos (como variaciones en el color de la tela, daños leves en la estructura, etc.). Por responsabilidad hacia usted, preferimos no realizar el envío antes que entregarle productos que no cumplen con los estándares de calidad; al fin y al cabo, usted ha invertido dinero real y no podemos aceptar mercancía defectuosa. Nos esforzamos por evitar ambas situaciones, aunque a veces no podemos controlarlas por completo, y lamentamos profundamente los inconvenientes causados. Para resolver su problema, le ofrecemos la siguiente solución: Puede elegir cualquier sofá, silla o artículo de decoración similar de nuestro catálogo actual (sin limitarse a la categoría original). Compararemos el precio del nuevo artículo con el pago que usted ya realizó. Si el nuevo artículo es más costoso, cubriremos hasta el 20 % de la diferencia de precio y se lo enviaremos sin coste adicional. No tendrá que pagar gastos de envío ni tasas extra. Asimismo, le ofreceremos un cupón de descuento del 15 % para su nuevo pedido, válido durante un año y sin requisito de compra mínima, como muestra de nuestras sinceras disculpas. Entendemos que haya podido ver quejas en internet, pero le aseguramos que somos una empresa que opera con integridad y que nunca ha engañado intencionadamente a sus clientes. No es necesario que presente reclamaciones ni emprenda acciones legales, ya que estamos dispuestos a solucionar el problema directamente y a ofrecerle alternativas razonables de forma proactiva; todo ello porque no queremos defraudar sus expectativas de tener un hogar hermoso ni traicionar su confianza. Puede estar tranquilo: su dinero y sus derechos están protegidos. Por favor, infórmenos de su elección y gestionaremos el asunto lo antes posible. Si todavía tiene alguna pregunta, no dude en ponerse en contacto con nosotros; estamos a su disposición las 24 horas del día, los 7 días de la semana. Le pedimos disculpas nuevamente y esperamos recuperar su confianza mediante acciones concretas. (Equipo de soporte de Litfad en support@litfad.com, a su lado las 24 horas, los 7 días de la semana) Litfad

Edina Biró

CN · 18. August 2026

Verifizierte Bewertung

Terrible experience

Terrible experience – avoid Litfad I ordered furniture from Litfad worth over €500 and paid for it in full. The furniture was never delivered, and despite this, I still have not received my money back. I paid over €500 for an order that I never received. This has been an extremely disappointing experience. I would definitely not recommend Litfad. Be very careful when ordering from this company.

18. August 2026

Litfad

Antwort des Unternehmens · 18. August 2026

Dear Edina, We are truly and deeply sorry for the terrible experience you have had with your order, and we completely understand your frustration and disappointment. Litfad is an international B2C home lighting and furniture e-commerce platform. Our business covers over 220 countries and regions worldwide. We work with over 100 suppliers to offer a diverse selection of products, including lighting, furniture, home decor, outdoor items, and more. We adopt a simplified business model that integrates resources to improve operational efficiency while reducing circulation and transaction costs. We strive to provide every customer with a “Fast, Superior, and Valuable” shopping experience. Your case has highlighted areas where we must do better. We are actively working to improve our logistics tracking and communication with shipping partners to prevent lost parcels. We are also streamlining our refund process to ensure that customers who do not receive their orders are reimbursed promptly, without unnecessary delays. To resolve your issue, we would like to offer you the following options: Full Replacement: We will immediately reship a brand new, identical set of furniture to you at no additional cost, with improved packaging. Alternative Product: You may choose any other product of similar value from our website as a replacement. If your chosen item costs more, we will cover 20% of the price difference. Additionally, we will give you a 15% discount coupon for your next purchase as a goodwill gesture. To proceed, could you please reply with your order number so we can immediately implement your preferred solution? We are committed to making this right and restoring your trust in us. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad

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Ist Litfad seriös?

Litfad erreicht aktuell 1,9 von 5 Sternen aus 12.762 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: CN, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Litfad im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 12.762 Bewertungen. 1.756 davon stammen aus den letzten 12 Monaten.

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