Bewertung
2,4
Mangelhaft · von 5 Sternen
Gesundheit & Medizinmoscot.com
MOSCOT Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
132
35 in den letzten 12 Monaten
Gesundheit & Medizin
24%
Anteil 5-Sterne-Bewertungen
Bewertungen (132)
35 in 12 MonatenIhre Stimme
Erfahrung zu MOSCOT schreiben
Nick
Verifizierte Bewertung
Premium-priced glasses with effectively disposable after-sales support
I have been a loyal MOSCOT customer for around ten years, and my wife has also owned several MOSCOT frames. My SPIEL frame became unusable because the temples wore out through normal use. There was no accident, no misuse and no unusual damage. The front of the frame and my expensive prescription lenses remain perfectly usable. MOSCOT confirmed to me in writing that the SPIEL is discontinued, that replacement temples are sold out, and that they are therefore unable to repair the glasses. Their proposed solution was to transfer my lenses into another frame or to search independently for old stock. For a premium eyewear brand, I find this completely unacceptable. A pair of expensive glasses should not effectively become disposable simply because one wear component is no longer stocked. MOSCOT did not offer a compatible temple, an adaptation from another model, a refurbishment service, a repair workshop, or any other technical solution. What disappoints me most is that the temples did not fail because I broke the glasses — they simply wore out. I bought MOSCOT because I associated the brand with quality, craftsmanship and longevity. After this experience, I no longer do. Before buying an expensive MOSCOT frame, customers should be aware that once a model is discontinued, even a simple failed component may leave you with an otherwise perfectly good pair of glasses that MOSCOT will not repair. Extremely disappointing after ten years as a customer. UPDATE: MOSCOT has now publicly confirmed that the SPIEL has only been out of production for three years, yet all replacement parts are already exhausted and no current temples are compatible. I think that speaks for itself regarding the “longevity” of a premium product.
0
Gioacchino
Verifizierte Bewertung
Qualcosa non ha funzionato…..
PREMESSA Nel 2021 acquisto un MOSCOT LEMTOSH per oltre 300 euro (solo montatura) presso l’ottica Lipari di Palermo. IL FATTO Dopo poco tempo, la montatura presenta delle antiestetiche macchie biancastre che, all’inizio, ho trascurato. Poiché il problema aumentava con il tempo, nel 2023, poco dopo la scadenza della garanzia di 2 anni, mi sono rivolto al rivenditore MOSCOT di Palermo. La risposta al problema è stata la seguente: “È colpa del suo sudore”. Beh, direi che forse sarebbe bastato un po’ più di attenzione per constatare che lo sbiancamento è molto più evidente nelle parti della montatura che non vanno a contatto con la pelle. Ma comunque… Visto che il problema continuava ad aumentare e, stranamente, lo sbiancamento si alternava a fasi in cui la montatura tornava quasi normale, nel 2025 ho scritto direttamente a MOSCOT. Questa è stata la risposta: “Le confermo che il fenomeno indicato dal nostro rivenditore Lipari può effettivamente in alcuni casi impattare sull'aspetto del prodotto ma è fuori dal nostro controllo poiché non legato ad un difetto qualitativo. Le suggerisco comunque di verificare con l'Ottica Lipari la possibilità di un trattamento volto a ripristinare temporaneamente l'estetica della sua montatura, tenendo in considerazione il fatto che si tratta di un prodotto acquistato 4 anni fa.” Non contento, pochi giorni fa, nell’agosto 2026, ho scritto nuovamente a MOSCOT, segnalando questo effetto cangiante/camaleontico di una montatura che alterna spontaneamente fasi in cui la superficie è perfettamente lucida ad altre in cui diventa evidentemente biancastra e opaca, per poi ritornare lucida dopo alcune ore. Allego anche le foto e sottolineo che è quindi difficile attribuire il fenomeno semplicemente al sudore, anche perché una spiegazione di questo tipo non sembra compatibile né con la localizzazione delle aree interessate né, soprattutto, con la reversibilità spontanea del fenomeno in tempi così brevi. Quella che segue è la risposta di MOSCOT: “Based on what you are describing, the change in appearance can occur as acetate ages and is exposed over time to factors as perspiration, skincare products, heat, humidity and other environmental conditions. The natural pH balance of a person's skin can also contribute, as perspiration and skin chemistry vary from person to person. These factors can cause the surface of the acetate to become temporarily dry or hazy, which may create the whitish or opaque appearance shown in your photos. Natural oils from the skin can sometimes temporality restore moisture and shine to the surface, which may explain why the frame returns to its darker, glossier appearance after some time. This would also help explain why the effect may appear and disappear rather than remain permanently visible. Once the acetate has reached this condition, adding a frame safe conditioning oil may improve the appearance and help reduce further dryness, but it will not fully reverse changes that have occurred in the material.” L’EPILOGO In poche parole, e direi dispiaciuto, secondo MOSCOT la causa di tutto è l’invecchiamento dell’acetato e la sua esposizione nel tempo a fattori quali il sudore, i prodotti per la cura della pelle, il calore, l’umidità e altre condizioni ambientali. Anche il naturale equilibrio del pH della pelle di una persona può influire, poiché il sudore e la composizione chimica della pelle variano da persona a persona. Questi fattori possono causare un temporaneo seccamento o una opacizzazione della superficie dell’acetato, determinando l’aspetto biancastro o opaco visibile nelle mie foto. In due parole, se comprate un MOSCOT, fate attenzione a: sudore, pH, umidità, calore e condizioni ambientali (queste ultime, peraltro, non meglio specificate). Non ho altro da aggiungere. Lascio ai lettori di questa spiacevole recensione — che sinceramente mi sarei risparmiato — l’ardua sentenza. PS: dopo una breve ricerca su, noto che non sono il solo ad aver segnalato lo stesso difetto. dilemma. Meno male, mal comune mezzo gaudio…..
0
Mike
Verifizierte Bewertung
Ridiculously poor customer service
Ridiculously poor customer service. I had a pair of frames that came apart after light use and they are 'unable' to fix them so advised I purchased a new pair and swap the lenses over. Seems like the one person who works in their customer support is either narcoleptic, works two hours a week or simply just crap at their job. Never like to write a bad review, but there are way better companies than Moscot to get decent frames from so wish I had done that in the first place. What a waste of time and (a lot of) money.
0
WILLIAM MIGNUCCI
Verifizierte Bewertung
Great experience with Josh and Jeff …
Great experience with Josh and Jeff at MOSCOT, Coconut Grove, Florida. Without going into specific details, I had a situation with a broken pair of prescription sunglasses. Jeff and Josh both made an effort to help me resolve my situation, even though there was likely not a purchase involved. They went online for me and helped me source new frames and even sent me to someone down the block who might be able to help me because they did not represent the brand of glasses I was trying to fix. Thank you both for your care and hospitality and helping me resolve my issue. Even though there is not a financial transaction related to it, it was just pure great customer service. I will surely be stopping back at MOSCOT and recommend them to anyone looking for a new set of prescription sunglasses or prescription glasses. If this is how they treat a non-customer, I can only imagine how well I'll be treated when I'm a customer. I intend to be a customer real soon. Thanks again, Jeff and Josh, for helping me out.
0
Ed
Verifizierte Bewertung
Tony was the staff member who assisted…
Tony was the staff member who assisted me in purchasing glasses. He was extremely knowledgeable, patient and an absolute pleasure to be helped by. This is the second pair of glasses I purchased in about 30 years. He educated, answered and showed me all about glasses. When I left the store, I felt truly treated in a 100% manner. The other staff were most pleasant. Inside the store was a most pleasant environment. Access to location of store was excellent. I picked up the glasses when ready and the fit perfectly. 👀👍
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 48 % der negativen Bewertungen.
Alternativen zu MOSCOT
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Ist MOSCOT seriös?
MOSCOT erreicht aktuell 2,4 von 5 Sternen aus 132 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (New York, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden MOSCOT?
Kundinnen und Kunden bewerten MOSCOT im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 132 Bewertungen. 35 davon stammen aus den letzten 12 Monaten.
Wo hat MOSCOT seinen Sitz?
MOSCOT hat seinen Sitz in New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu MOSCOT gibt es?
Die bestbewerteten Anbieter in der Branche Gesundheit & Medizin sind Goggles4u (4,1 von 5), Falck Danmark (4,6 von 5), Farmacialoreto (2,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von MOSCOT beansprucht?
Nein. Das Profil von MOSCOT ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann MOSCOT hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet MOSCOT auf Bewertungen?
MOSCOT: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann MOSCOT negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.