Bewertung
1,2
Schlecht · von 5 Sternen
Mytrip Erfahrungen
1,2von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
68
35 in den letzten 12 Monaten
Reisebüro
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (68)
35 in 12 MonatenIhre Stimme
Erfahrung zu Mytrip schreiben
Eduardo Carfi
Verifizierte Bewertung
Worst experience customer service
Horrible experience. Maybe the worst customer service I’ve ever encountered. I requested a full refund for ONE rescheduled in a multi city trip and they cancelled all my flights. Tried to chat with them and tell them that I wanted to keep all my trips except the rescheduled one and got ignored. Please stay away from this people.
0
Kathleen Joy Padios
Verifizierte Bewertung
REFUND DELAYED
REFUND DELAYED My Mytrip transaction order # 1124380550 was being handled wrongfully. SAUDI ARABIA AIRLINES already refunded them last July 18. I am demanding the immediate payout of my refund for Booking ID: 1124380550. My flight was with Saudia Airlines.I have official screenshots from Mytrip's own customer support explicitly confirming that they successfully received my refund from Saudia Airlines on July 18, 2026. Mytrip has been holding my money for nearly a month.There is no "airline delay" or "processing queue" excuse because Mytrip already has the cash. If these funds are not returned to my original bank account within 24 hours, I am uploading these screenshots directly to a formal credit card chargeback dispute and reporting this payout withholding to the Civil Aeronautics Board (CAB). Release my money immediately.
0
Kosai Hadi
Verifizierte Bewertung
Terrible and stressful experience
My father's name was incorrectly entered when making the booking. This may have been due to autofill or a bug on the page. When I first contacted customer service five days ago, I was told that my request would be logged and passed to the relevant team, who would contact me to request a copy of my father's passport. Despite those assurances, no one contacted me. I then spent hours on multiple occasions trying to get through to customer service, making what should have been a straightforward request unnecessarily stressful. Eventually, I managed to speak to Arshiyas from customer service, who was professional, helpful, and immediately sent me an email so I could provide a copy of my father's passport. However, 24 hours later, I received a reply from Aditya stating that the name change could not be made "under the airline policy". No explanation or evidence was provided to support this statement. Concerned by this response, I contacted the airline directly. On every occasion I have spoken to them, they have confirmed that the name correction is possible, but because the booking was made through MyTrip, the request must be submitted by the travel agent. I therefore find it extremely frustrating to receive a blanket refusal from MyTrip that appears to contradict the information I have been consistently given by the airline. I get the sense that the agent is trying to sell me a new ticker rather than resolve the issue. I now have only four days before my flight, and what should have been a simple administrative amendment has turned into an extremely stressful experience because of poor communication, long waiting times and contradictory information. Customers understand that mistakes can happen. What they should also be able to expect is accurate information, clear communication, and timely support when trying to resolve those mistakes. Unfortunately, that has not been my experience. I sincerely hope MyTrip reviews my case properly, liaises with the airline, and resolves this issue before my departure. If that happens, I will happily update this review to reflect the outcome. Should the worst happen and the amendment is not made in time, every legal way will be pursued to recover not only the cost of the ticket, please any additional expenses incurred.
0
Nathaniel
Verifizierte Bewertung
MyTrip is a fraudulent company
MyTrip is a fraudulent company; everyone should try to stay away from them. I booked a trip for my mother-in-law with reference number 1148-421-770 for £695. I called them immediately to complain that an alphabet needed to be edited on her surname(that's immediately after booking). They said they would charge me £35 for that. I told them i need a full refund instead, and they said I'm going to get my refund less £35 . One week later, I called for a follow-up. I was told that I can only get a £315 refund. MyTrip is out to defraud people. Please stay away from this company.
0
saeedeh tavaf
Verifizierte Bewertung
I wanted to update my review because…
I wanted to update my review because the situation has become even more concerning. It has now been more than one year since I requested a refund for my cancelled return flight. During this time I have contacted MyTrip countless times by phone and chat. I have been given multiple contradictory explanations regarding the status of my refund. At different times I was told that: MyTrip had already received the refund from Turkish Airlines and sent it to my account. The information shown in their own refund portal was incorrect and should be ignored. They were still waiting for Turkish Airlines to process the refund. My case had been escalated as a priority and I would receive a response within 7–10 business days (which never happened). Because the explanations kept changing, I contacted Turkish Airlines directly. Turkish Airlines replied in writing that they have not received any refund request from the travel agency and instructed me to ask MyTrip to submit one. After I informed MyTrip of this, they were unable to provide any documentary evidence that they had actually submitted a refund request to the airline. They also confirmed that customer service could not access or provide this information and that only their internal refunds team had those records. I understand that refund cases can sometimes be delayed. What concerns me is not only the delay itself, but the repeated contradictory information, missed commitments, and the inability to provide evidence supporting the explanations given to me. I genuinely hope MyTrip resolves this matter, but based on my experience, I cannot recommend their handling of refund cases. If MyTrip can provide evidence that a refund request was submitted to Turkish Airlines, I will gladly update this review. Until then, I can only describe the experience based on the written information I have received from both parties.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Mytrip
Reisebüro-Ranking →Häufige Fragen zu Mytrip
Ist Mytrip seriös?
Mytrip erreicht aktuell 1,2 von 5 Sternen aus 68 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Mytrip?
Kundinnen und Kunden bewerten Mytrip im Schnitt mit 1,2 von 5 Sternen („Schlecht“) auf Basis von 68 Bewertungen. 35 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Mytrip gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Mytrip (1,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Mytrip beansprucht?
Nein. Das Profil von Mytrip ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Mytrip hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Mytrip auf Bewertungen?
Mytrip: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Mytrip negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.