Bewertung
2,3
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftnamilia.com
Namilia Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
26
15 in den letzten 12 Monaten
Bekleidungsgeschäft
19%
Anteil 5-Sterne-Bewertungen
Bewertungen (26)
15 in 12 MonatenIhre Stimme
Erfahrung zu Namilia schreiben
Luchiia Stratulat
Verifizierte Bewertung
Customer service simply stopped responding
I’ve been a returning NAMILIA customer, but unfortunately this experience has been extremely disappointing. I contacted customer service regarding a return and was told that the items were final sale because of a promotional code. I explained that I had previously been able to return discounted NAMILIA items under a similar promotion and politely asked for my case to be reviewed by a manager or supervisor. Instead of addressing that request, customer service simply repeated the same response. I then specifically asked again for the matter to be escalated to a manager. Since then, I have followed up multiple times and have received no response at all — not even confirmation that my request was forwarded. I understand that companies have return policies. My complaint is about the customer service experience and the fact that my repeated request for escalation has simply been ignored. I would still appreciate the opportunity for NAMILIA to respond and resolve this.
0
Matt
Verifizierte Bewertung
Just terrible customer service
Just terrible customer service. I’ve bought a couple of things from them before and been happy enough with the items, but it turns out it’s a whole different experience where faulty items are concerned. I bought the Prince Albert bag and was surprised when it arrived without the actual piercing, which, given the name, is kinda an important feature! After contacting their customer service vis email and then chasing after receiving zero response for days, I finally contacted them via Instagram. I finally received a response that way (though they did tell me it was for socials, not customer service). In that person’s defence I did then finally receive an email quite quickly from customer service. They did say they looked to see if there was a piercing they could send, but there wasn’t. Their excellent advice was then to rebuy the bag instead. However, they hadn’t even bothered putting the time in to see if the bag was even in stock (spoiler: it had sold out again as they’d taken so long to get back to me). In retrospect, and after reading some of the other reviews, I’m a bit relieved I didn’t give them even more money then trust them to make good on the refund after returning the faulty bag. Anyway, I replied, pointing out the major flaw in their helpful resolution and asking what we could do instead. I haven’t received a single response since. I tried via Instagram again and, though the messages have been read, I’ve not received any response from them either. I suppose they have my money now so don’t really care about fixing their mistake. So to summarise, it’s been 3 1/2 weeks since I contacted them initially. Their single advice was ‘rebuy the bag that is now out of stock as we didn’t bother contacting you sooner’ and the last time they bothered replying to me was a week and a half ago, despite repeated requests via both email and Instagram that someone please reply (I started so friendly and patient too, but I’ve definitely run out of the latter now, hence this review) Obviously never shopping there again and I would advise anyone else not to either, unless they fancy screaming into the void for weeks if there’s a problem with the order
0
Candy
Verifizierte Bewertung
Bad company
I find it interesting that there is a good review from 5 days ago from an individual named "Coco". When I emailed customer service, they used the same name. If Namilia wants to inflate their bad reviews by using their employees. But also ignore their real customers. That says a lot about the company. My package was a high value (about $400) one and they still don't care. Don't shop with them
0
Lachesis
Verifizierte Bewertung
I sent footage of my package being…
I sent footage of my package being stolen from my porch. Namilia stated that they can't help, no refunds or even sending in another item. For a company that sells pants for over $200, you know they can afford customer service Instead, the representative Coco went back and forth with me. One minute I was told I had package protection. Then in another email, stated that I didn't. The company is just fast fashion being sold from Dolls Kill (reputation for that as well). I would rather buy from other indie brands that care and have better quality and service
0
Coco
Verifizierte Bewertung
Not a bad experience!
I was nervous to order after reading about the bad customer service but ended up doing it anyway. I ordered the oversized blazer - measurements don’t seem correct on website as it’s definitely roomier than the measurements provided but that was what I was hoping for given it’s meant to achieve an oversized look! It took 2 business days for order to be shipped - although shipping took quite a long time (about 3 weeks to arrive to New Zealand) but that seemed more the fault of DHL than anything on Namilia’s side of things. I did email twice to customer service as the item seemed to be stuck in Germany not moving for over 2 weeks. I didn’t get a response the first time and then got a response about 4 days after my second email saying they would follow up with DHL on my behalf. The issue resolved shortly after this and item arrived in great condition and looks very well made. I would order again, just with expectation it could take longer than the expected shipping time.
0
Die Akte
BekleidungsgeschäftGeschäft für StreetwearDamenmodengeschäftBekleidungsherstellerHerrenmodengeschäft
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Namilia
Bekleidungsgeschäft-Ranking →Häufige Fragen zu Namilia
Ist Namilia seriös?
Namilia erreicht aktuell 2,3 von 5 Sternen aus 26 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Namilia?
Kundinnen und Kunden bewerten Namilia im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 26 Bewertungen. 15 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Namilia gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Namilia beansprucht?
Nein. Das Profil von Namilia ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Namilia hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Namilia auf Bewertungen?
Namilia: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Namilia negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.