Bewertung
4,2
Gut · von 5 Sternen
Finanzinstitutnationwide.co.uk
Nationwide Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Finanzinstitut
68%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Nationwide schreiben
Ayan Essa
Verifizierte Bewertung
⭐ 1 STAR
⭐ 1 STAR – Nationwide failed to support me after I reported a £100 scam. I am extremely disappointed with the way Nationwide dealt with me when I reported that I had potentially been scammed out of £100. On 27 August 2026, I contacted Nationwide and explained that I had purchased a £100 John Lewis gift card from Morrisons. When my friend later tried to use it, we discovered that the entire £100 balance had already been spent. John Lewis told me that the gift card had been used in one of their stores on 21 May 2026, even though neither I nor my friend had used it. I explained to Nationwide that I believed the gift card may have been compromised before I had even had the opportunity to use it. I was contacting my bank because I believed I had been the victim of a scam and expected them to take my report seriously. Instead, I was told that Nationwide could do nothing. What made the experience even worse was that I spent 37 minutes on the phone and was transferred between three different departments. Unfortunately, none of them provided meaningful assistance or took ownership of my concerns. I was not expecting Nationwide to simply refund £100 without investigation. What I expected was for my bank to listen to me, properly record my concerns, investigate what could be investigated and explain clearly what options were available to me. Instead, I was left feeling completely helpless. I am now having to deal separately with Morrisons and John Lewis, while Nationwide has effectively told me that there is nothing they can do. This is extremely disappointing. When a customer contacts their bank because they believe they have been scammed, they should feel supported—not passed from department to department. The whole situation has been incredibly frustrating. I purchased the gift card legitimately, I did not use the £100, and I am now £100 out of pocket while the companies involved continue to pass responsibility between one another. I believe Nationwide should review how this complaint was handled and explain why, after spending 37 minutes speaking to three departments, I was unable to get meaningful help. Customers need their bank to stand behind them when they are vulnerable and report suspected scams. In my experience, Nationwide failed to do that. ⭐ 1/5 – Very poor customer service and very disappointing support when I needed my bank most.
0
Jack Myszkowski
Verifizierte Bewertung
I’ve been trying to contact the fraud…
I’ve been trying to contact the fraud line for over one week and just can’t through. The recorded message is on a loop and keeps repeating itself over and over for about 30 minutes and at the end of this time, a new message comes on saying no one is available and to call back later. I do this only to receive the same messages. This is a nightmare as Nationwide say you can call them at any time 24/7 which clearly you can’t. In the meanwhile, I’ve not been able to use my card and therefore am unable to buy shopping, fuel, etc. I will be switching to another provider.
0
Aaron S
Verifizierte Bewertung
Great support from nationwide team in probate
I had a bereavement and had to carry out probate with nationwide amongst other banks. Nationwide were very cooperative and available. Excellent people work here.
0
toby matthews
Verifizierte Bewertung
Customer service is really bad
Customer service is really bad, the chat bot honestly just trys to annoy you.
0
Gabrielle Harrison
Verifizierte Bewertung
Great Experience
I have always found staff in branches prompt and helpful. The online banking is easy to use. Calls are answered quickly and efficiently.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 36 % der negativen Bewertungen.
GB
Alternativen zu Nationwide
Finanzinstitut-Ranking →Häufige Fragen zu Nationwide
Ist Nationwide seriös?
Nationwide erreicht aktuell 4,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nationwide?
Kundinnen und Kunden bewerten Nationwide im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Nationwide gibt es?
Die bestbewerteten Anbieter in der Branche Finanzinstitut sind Klarna (4,4 von 5), Revolut (4,7 von 5), Freecash (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Nationwide beansprucht?
Nein. Das Profil von Nationwide ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nationwide hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nationwide auf Bewertungen?
Nationwide: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Nationwide negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.