Bewertung
4,3
Gut · von 5 Sternen
Naveco Erfahrungen
4,3von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
4.900
443 in den letzten 12 Monaten
Taxiunternehmen
79%
Anteil 5-Sterne-Bewertungen
Bewertungen (4.900)
443 in 12 MonatenIhre Stimme
Erfahrung zu Naveco schreiben
Temi AFOLABI
Verifizierte Bewertung
Unwarranted false no-show claim (Airport transfer from Bordeaux Airport to Mercure Bordeaux Chateau )
We had a very bad experience with this particular transfer company relating a paid trip from Bordeaux Airport to Mercure Bordeaux Chateau for 5:00pm pickup time on Friday 21st August 2026. I called the driver (Cedric) at 5:36 pm and told him that we were standing in front of Navetel Hotel drop-off point. He said he was 5 minutes away and he would be with us soon. After waiting for a while and he didn't turn I called his mobile phone at 5:49 pm (13 minutes after my first call) it went to voicemail. I called again (5:54 pm, 5:55 pm, 5:57 pm and 6:05 pm) but it kept going to voicemail and he couldn't be reached. According to Naveco's airport pickup transfer policies, the allowable policy is 60 minutes from waiting time. We found it strange that the allocated driver indicated that he would be with us at the point we told him but never turned and further attempts to reach him all went to voicemail. I even called the Naveco helpline, it was not picked up at all. We resulted in taking a more expensive airport taxi after staying stranded and exhausted waiting. I sent an email message to Naveco complaining about the unwarranted bad experience with allocated driver of the booked and paid up transfer service. They promised to investigate. Their investigation was nothing more than a sham, concluding that my booking was treated as a no-show in that driver was at the airport from 4:36 pm and he waited for 60 minutes allowed (till 5:36 pm). My formal booking time was a pickup time of 5:00 pm, so the 1 hour airport bookings waiting time should elapse at 6:00 pm, and not before. The company have turned around at their own convenience to claim that it elapse time was way before the expected time of 6:00 pm. Naveco's so-called investigation didn't even make reference to the fact that I spoke with the driver who claimed he was 5 minutes away from the airport and he would pick up at the Novotel Hotel pickup spot. Why haven't they provided the audit trail (evidence) of my phone call (log) of the activities on his phone and subsequent voicemail calls and messages to back up all these claims of theirs that they went through proper investigation? Strangely the driver didn't even provide the details of the pick-up vehicle model, colour and registration number for easy identification as we noticed that the driver who picked up a family friend from the airport the previous day did, accompanied with the photoshort of where the driver's vehicle was actually parked. It's obvious that there's something doggy about the driver and the booking. I believe the driver could have been reallocated to another pickup job in a jiffy, and he conveniently didn't turn up at the Novotel Hotel drop-off within the 5 minutes as he promised, and subsequently turned off his mobile or redirected incoming calls 📞 to voicemail for a long period. I don't want believe that this is some form of a corporate form of scam as Naveco has refused to refund my money based on a sham investigation. I have since read reviews about Naveco's airport transfers services and surprised to notice that some customers also had similar experience with the company's services.
0
cliente
Verifizierte Bewertung
A retenir
Top ! Amabilité et ponctualité
0
Roberto
Verifizierte Bewertung
Processus très clair
Processus très clair, assistance rapide et aimable. Tout était parfait.
0
RPA
Verifizierte Bewertung
On time, safe and confortable
On time, safe, confortable, very polite drivers, easy to book and follow up!
0
Michèle Igueldo
Verifizierte Bewertung
Chauffeur ponctuel
Chauffeur ponctuel, très courtois et serviable
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 98 % der negativen Bewertungen.
Alternativen zu Naveco
Taxiunternehmen-Ranking →Häufige Fragen zu Naveco
Ist Naveco seriös?
Naveco erreicht aktuell 4,3 von 5 Sternen aus 4.900 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (10-12 boulevard Viver Merle, 69003 Lyon, FR) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Naveco?
Kundinnen und Kunden bewerten Naveco im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 4.900 Bewertungen. 443 davon stammen aus den letzten 12 Monaten.
Wo hat Naveco seinen Sitz?
Naveco hat seinen Sitz in 10-12 boulevard Viver Merle, 69003 Lyon, FR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Naveco gibt es?
Die bestbewerteten Anbieter in der Branche Taxiunternehmen sind hoppa (4,1 von 5), Dial 7 Car & Limousine Service (4,7 von 5), HolidayTaxis (3,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Naveco beansprucht?
Nein. Das Profil von Naveco ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Naveco hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Naveco auf Bewertungen?
Naveco: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Naveco negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.