Bewertung
1,4
Schlecht · von 5 Sternen
Nespresso Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
88
72 in den letzten 12 Monaten
Kaffeegeschäft
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (88)
72 in 12 MonatenIhre Stimme
Erfahrung zu Nespresso schreiben
Kenneth Ogle
Verifizierte Bewertung
Ordered wrong machine by accident
Ordered wrong machine by accident, chatted then called but found it was not possible to cancel the order. Ordered the correct machine and both arrived the same day - local stock used independent delivery service. Called for a return auth (they would provide until the machine arrived. Reinforced the packaging and took to UPS - it arrived at their facility 7/6/2026. Toward the end of July I realized I had not seen the credit, called, had to provide shipping info (for label they supplied) plus order number, phone name, address and email. I have had an account for over 10 years and purchased about 10 machines (some as presents) and 1,000+ capsules a year during that time. Was finally told they only provide a credit 30 days after receipt of the return. Now, 30 days after the call still no credit. After 2 more long calls on 2 days, I am told they will process the credit. No way to email them, you have to wait on the phone while anything is resolved, no call backs allowed. No checking unless you are on the phone waiting. Worst customer service system I have ever seen!
0
Anthony Phone
Verifizierte Bewertung
Went to the Nespresso website
Went to the Nespresso website. I noticed that the 50 Pack, (5 sleeve) does not list the cup size for those pods. I opened the chat line from the site and it was useless. There is no way some human could be that stupid. Has to be AI. It was a simple question which never got answered. Still don’t know the answer . As a result, they lost an order. Completely useless help/chat line.
0
Paula
Verifizierte Bewertung
Customer care isn’t caring or knowledgeable
Call me. It was disastrous. 5 people. 1st 2 experienced. Last 3 noticeable beginning levels of knowledge. Ridiculous to offer senior tech support in 3-5 days? And no tine range on a day? Situation was fixed, tho not by your people. They say the machine needs returning and they’re sending a box. Their customer care…DOESNT CARE. It’s a joke!
0
Frank Hutchingame
Verifizierte Bewertung
Good product - spectacularly horrible delivery.
The product is really good--a little expensive, but quality. The issue is their delivery and pod pickup service. I live in an apartment, and the company they engage to deliver just dumps everything in the lobby (not in a mailbox or anything) and hopes I notice it's there before it gets stolen. I dont' actually go to the lobby, the parking is in the basement. Then, of course, becuase they don't bother to come to the apartment door, then end up neglecting to pick up the recyling. Each time I have to navigate a lengthy and frustrating menu of choices on their phone line, wait on hold, and eventually leave an escalation call for someone to get back to me. I have done this 7 times, and with zero result. The person I spoke to last even remembers my earlier complaints! Eventually, after I devote several hours on hold between Nespresso and the company they use, yet another truck comes (or mayabe doesn't) to pick up the now smelly bag of pods that has been outside my door for many days. I never thought I'd say this but don't recycle. Not until they develop a program that actually works. It is too frustrating. And be prepared to risk losing every other order. They can't be bothered to deliver it properly. And yes, they know about it. They acknowledge they know. They just. Don't. Care.
0
Zee
Verifizierte Bewertung
Ridiculous customer service
Ridiculous customer service, absolute horrible website, garage shipping partner! For the amount being charged to be getting ridiculously poor service is appalling! Never again!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Nespresso
Kaffeegeschäft-Ranking →Häufige Fragen zu Nespresso
Ist Nespresso seriös?
Nespresso erreicht aktuell 1,4 von 5 Sternen aus 88 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nespresso?
Kundinnen und Kunden bewerten Nespresso im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 88 Bewertungen. 72 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Nespresso gibt es?
Die bestbewerteten Anbieter in der Branche Kaffeegeschäft sind Koffievoordeel (4,9 von 5), Pit&Pit (5,0 von 5), English Tea Store (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Nespresso beansprucht?
Nein. Das Profil von Nespresso ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nespresso hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nespresso auf Bewertungen?
Nespresso: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Nespresso negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.