OcCre / Ocio Creativo Erfahrungen 2026: 4,4 von 5 (90 Bewertungen)

Bewertung

4,4

Gut · von 5 Sternen

Stimmen

90

6 in den letzten 12 Monaten

Handwerkskunst

72%

Anteil 5-Sterne-Bewertungen

Bewertungen (90)

6 in 12 Monaten

Ihre Stimme

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Shyla Shyla

ES · 5. Mai 2026

Verifizierte Bewertung

Totally fell in love with wooden ships…

Totally fell in love with wooden ships and Occre is making high quality kits. Im Addicted and already planning to buy another ship from occre (and it not gonna be the last one!). Quality materials and outstanding customer service - few parts were missing in the box and occre send it all to me free of charge. Also bought paints and other bits from them, everything beyond expectations. Top company!

0

5. Mai 2026

Paul Leigh

ES · 18. April 2026

Verifizierte Bewertung

VERY DISSATISFIED CUSTOMER.

VERY DISSATISFIED CUSTOMER. OCCRE REQUEST CODE: 6081. The worst experience of customer service I’ve EVER had with ANY company (Model or otherwise) from ANY part of the world. Multiple parts missing from my Occre Amerigo Vespucci 1-100 wooden ship kit. Began email correspondence with Occre on 14/8/24 and concluded on 21/01/25! More than 5 months. Phew! Started off well but then for the remainder of the 5 months I was continuously given the run around. They kept fobbing me off saying they had resent parts apparently, on 4 separate occasions. These items never arrived. Stated sent by ordinary mail on each occasion. Of course, no tracking number was ever given making it impossible to gauge any progress. My request for courier refused.They didn’t use couriers. Very convenient. Finally, I came to the end of my tether and suggested they put the items in a bottle(with my address) and toss it in the Ocean in the hope it washed up on the U.K. shore. At least I might have some chance of delivery. This led to a very petulant, intimidating response from Xavier. This kit cost me £347.00GBP. None of the items allegedly despatched on “4” separate occasions have arrived as of 18/04/2026. The claimed Occre “lifetime guarantee” has proved worthless for me and, many others it would appear Caveat Emptor applies. I have Ill health and getting on in years. I became exhausted with the process. My poor experience of this company seems universal with an appalling rated Trust Pilot 3* review record! Nothing seems to have improved in the meantime. I haven’t bought anything from Occre since.

0

18. April 2026

OcCre / Ocio Creativo

Antwort des Unternehmens · 18. April 2026

A continuación tienes una respuesta firme, profesional y bien estructurada para: --- Dear Sir, Thank you for taking the time to share your experience. We sincerely regret that your case has led to such a negative perception of our service. However, we must clarify several important points to provide a fair and accurate context. First, your request (code 6081) was handled within our Customer Service and Warranty Program, under which replacement parts are supplied free of charge. As indicated in our policy, these shipments are made via standard postal service, which does not include tracking. This is clearly stated in advance and applied consistently to all customers. In your specific case, we processed and dispatched the requested parts on multiple occasions. Unfortunately, as these shipments are handled by national postal services once they leave our facilities, we do not have control over delays, losses, or delivery failures that may occur in transit. While such situations are uncommon, they can happen, particularly with international deliveries. Regarding your request for courier shipment, this was not accepted as an alternative within the framework of our warranty program. This is not a matter of convenience, but of maintaining a consistent and viable service model that allows us to offer free replacement parts worldwide. We also wish to address your comment regarding our communication. At all times, our responses were intended to remain professional and respectful, even in the context of increasingly frustrated exchanges. We regret if any message was perceived otherwise, but we do not agree with the characterization of our conduct. We understand that the situation has been frustrating, and we genuinely regret that the outcome did not meet your expectations. However, it is not accurate to suggest a lack of support or unwillingness to assist on our part, as multiple replacement shipments were arranged in good faith. Our commitment to customer service and product support remains unchanged, and we continue to assist thousands of customers worldwide under the same conditions. Kind regards, OcCre Customer Service

charles escott

ES · 10. April 2026

Verifizierte Bewertung

Slow delivery

Having purchased a model from the above company everything was OK Until I requested some spare parts. The order was approximately 20/3/2026. From then onwards all I have received is excuses after excuses that the delivery company (FedEx) is having technical issues for my non delivery of the goods. Keep away from FedEx.

0

10. April 2026

OcCre / Ocio Creativo

Antwort des Unternehmens · 10. April 2026

Dear Mr. Escott, Thank you for taking the time to share your experience. We are very sorry to hear about the delay you have encountered with the delivery of your spare parts. We fully understand how frustrating this situation must be, especially after your initial positive experience with our products. While we work with trusted logistics partners such as FedEx, occasional issues beyond our control may unfortunately arise during transit. That said, please be assured that we are actively monitoring your shipment and will continue to follow up to ensure it is delivered as soon as possible. We truly appreciate your patience and would like to thank you for bringing this matter to our attention. If you wish, please feel free to contact us directly with your order details so we can provide you with a more precise update. Kind regards, Customer Service OcCre.

Mr Walker

ES · 6. Januar 2026

Verifizierte Bewertung

Great product and service - beware extortionate import fees to UK

I've read so many good things about OcCre models, so splashed out on a kit and accessories totalling £293 - a word of warning to those in the UK, when my package arrived I was sent a bill for £73 by FedEx! I know that this isn't OcCre's fault, but had I known there was an extra 25% to pay I almost certainly wouldn't have gone ahead with the purchase. The goods arrived with a couple of broken pieces, but customer service was excellent, replying promptly, directing me to the warranty area on the website and assuring me there will be no fee to pay. Everything else looks great and I am very pleased. I can't give more than 3 stars for my experience; as a UK resident, the extra 25% means I'm not willing to buy anything further, and I am concerned should I need anything else for the kit I have already purchased, I face more extortionate fees. This area of complaint is not a reflection on OcCre, as this is in no way their fault.

0

6. Januar 2026

Mario

ES · 13. Dezember 2025

Verifizierte Bewertung

Beste modelbouwmerk qua klantenservice dat ik ken

Persoonlijk begrijp ik de lage score niet zo goed. Ik heb inmiddels al 11 schepen van Occre gekocht vanaf 2020. Toegegeven de prijzen zijn de laatste jaren best omhoog gegaan en af en toe ontbreken er een paar onderdelen in hun kits, maar ik heb tot nu toe nog geen enkel bedrijf meegemaakt met zulke goede, vriendelijke en snelle klantenservice. Zonder enkele discussie worden ontbrekende of defecte onderdelen opgestuurd, zolang je maar kan aantonen dat je het product ook daadwerkelijk hebt gekocht. Ze doen alles om je als modelbouwer te ondersteunen en te helpen. Ze hebben een hele grote community opgebouwd die elkaar helpt daar waar nodig en hebben duidelijke instructievideo's gemaakt van hun producten. Dus ik ben uitermate tevreden met de producten van Occre, maar vooral met hun klantenservice.

0

13. Dezember 2025

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Typische Antwortzeit unter 24 Stunden. Beantwortet 63 % der negativen Bewertungen.

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OcCre / Ocio Creativo erreicht aktuell 4,4 von 5 Sternen aus 90 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: ES, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten OcCre / Ocio Creativo im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 90 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.

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