Bewertung
4,6
Hervorragend · von 5 Sternen
Stromversorgungsunternehmenoctopus.energy
Octopus Energy Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
857.434
174.501 in den letzten 12 Monaten
Stromversorgungsunternehmen
83%
Anteil 5-Sterne-Bewertungen
Bewertungen (857.434)
174.501 in 12 MonatenIhre Stimme
Erfahrung zu Octopus Energy schreiben
Susie
Verifizierte Bewertung
Gave advice on which was the best fixed…
Gave advice on which was the best fixed tariff for me. Responded quickly to a question sent by email.
0
Janice Dunn
Verifizierte Bewertung
Avoid at all costs
I switched to Octopus after hearing glowing reviews. Big mistake! When I joined I explained that the meter I had was a double MPAN and that the second MPAN had been de-energised by Scottish Power. I had agreed to join Octopus on a single rate tariff however Octopus decided that I was going to be charged an Economy 7 tariff. I phoned up and got this resolved, and I paid the agreed tariff. When the fixed rate ended, Octopus sneakily swapped me back to an Economy 7 tariff and won't change me back to a single rate tariff without an electricians report! I have proof from Scottish Power that the second MPAN was de-energised and also proof that my electric storage heating was removed 2 years ago however this is not being accepted. I have made repeat requests for a manager to phone me to discuss but this is falling on deaf ears. I am currently raising an official complaint with OFGEM regarding my treatment and lack of communication and customer service from Octopus. I have been overcharged for my electricity due to being on an incorrect tariff and they have forecast my gas usage at over £900 (for a small 2 bed end terrace!). Unless there is sime sort of gas leak at my property that I am unaware of I find that forecast utterly ridiculous. I am struggling to find another supplier that I can switch to due to Octopus Energy putting me back on an Economy 7 tariff. As soon as I get this issue resolved I am switching, I will never recommend them to anyone. Extremely poor service, and lines only open Monday to Friday office hours when the majority of people are at work.
0
customer
Verifizierte Bewertung
A longstanding problem with my gas meter resolved…
A longstanding problem with my gas smart meter which did not connect properly with Octopus was eventually picked up by Mogammad at Customer Services. He stayed with the problem until it was eventually resolved by replacing the meter. The engineer who came to replace the gas meter noticed that the electric meter was of a similar vintage and also needed updating. He arranged an appointment to replace the electric meter the following day. Inspite of both meters being housed in a very small under stairs cupboard all work was completed quickly and efficiently with minimal disruption .
0
Sarah
Verifizierte Bewertung
No more annual statements
Apparently, Octopus has decided not to issue annual statements anymore. For what reason? If I want to work out my annual gas and electricity usage I now have to download 24 separate statements and add them up manually myself. In an era of the most expensive fuel we've ever had, this is disgraceful. You should be making it EASIER to work out what tariffs I can choose between yourselves AND other providers. Octopus used to be customer focused. What has happened to you?
0
David
Verifizierte Bewertung
We my wife and I discussed our energy…
We my wife and I discussed our energy usage with the Octopus rep at Silverburn Shopping Center on 28th August with there rep Kiara, we were surprised to find how much cheaper our energy bills would be ,with Octopus and there commitment to their customers. We. where happy to switch. David
0
Die Akte
StromversorgungsunternehmenÖkostromanbieterGasversorgungsunternehmenEnergieversorgerKraftstofflieferant
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Octopus Energy
Stromversorgungsunternehmen-Ranking →Häufige Fragen zu Octopus Energy
Ist Octopus Energy seriös?
Octopus Energy erreicht aktuell 4,6 von 5 Sternen aus 857.434 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (UK House, 164-182 Oxford Street, London, W1D 1NN London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Octopus Energy?
Kundinnen und Kunden bewerten Octopus Energy im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 857.434 Bewertungen. 174.501 davon stammen aus den letzten 12 Monaten.
Wo hat Octopus Energy seinen Sitz?
Octopus Energy hat seinen Sitz in UK House, 164-182 Oxford Street, London, W1D 1NN London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Octopus Energy gibt es?
Die bestbewerteten Anbieter in der Branche Stromversorgungsunternehmen sind Octopus Energy Germany (4,8 von 5), Norlys (3,5 von 5), E.ON Energie Deutschland GmbH (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Octopus Energy beansprucht?
Nein. Das Profil von Octopus Energy ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Octopus Energy hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Octopus Energy auf Bewertungen?
Octopus Energy: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Octopus Energy negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.