Bewertung
4,8
Hervorragend · von 5 Sternen
Ontraport Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
100
2 in den letzten 12 Monaten
CRM-Anbieter
93%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
2 in 12 MonatenIhre Stimme
Erfahrung zu Ontraport schreiben
Azdean
Verifizierte Bewertung
Client experience beyond expectations
What made my experience great is the client service and experience, I've been with Ontraoprt for few years and the value that you get with them farexcceds what yout paying for your monthly subscription. I'm super gratful for them and super happy to have them in my cornor, there are so many names to mention but Rachel Cantu goes beyond the extra mile, she's always been there for me from day one, thank you so very much!
0
Elettra Fontana
Verifizierte Bewertung
Good tool to manage email and SMS campaigns
It is a good tool to manage both my email and SMS campaigns. It is fairly easy to set up custom campaigns without much effort. I like how it tracks data
0
Dr G
Verifizierte Bewertung
Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account
We accidentally renewed an annual Ontraport subscription on June 10, 2025 — for a platform we had not used in months. The charge initially went through on an expired card, and when I updated my payment method on July 2, the updated card was charged. We only noticed this recently while reviewing unused business tools. I reached out requesting a refund for the $792 annual renewal, explaining that the account had been inactive for months and unused during the new billing cycle. Despite the clear circumstances (zero usage, dormant account, accidental renewal), Ontraport refused to make any exception. Customer support pointed to a strict “no refunds” policy for annual subscriptions, regardless of usage or timing. Even after escalation, the response was the same: policy over customer relationship, policy over fairness. We are a 501(c)(3) nonprofit organization and had hoped for a little flexibility and goodwill. Many SaaS companies make reasonable exceptions in cases like this — especially when the request is for an entirely unused renewal, not partial credit for used time. Unfortunately, our experience has been rigid and unaccommodating. If you choose Ontraport, be aware: No exceptions to the no-refund rule, even for unused renewals. Updating a payment method counts as re-billing and locks you into the charge. The focus is on enforcing policy, not building trust. I gave two stars because, during the few months we did use Ontraport, I did encounter some helpful tech support agents. Otherwise, I had been hoping for much-needed upgrades to make the platform more functional for us. We might have considered returning in the future — but not after how we were treated during this request. We’ve moved away from Ontraport and will not be returning. I’m sharing this so other small businesses and nonprofits can make informed decisions before committing to an annual plan. UPDATE: Our reply to Ontraports comment here: Thank you for responding here Ontraport. To clarify for others reading your comment: • Our account had been inactive for months leading up to the renewal. • The renewal on June 10 went unnoticed because it charged an expired card. When I updated our payment method on July 2, the charge was processed. • We reached out promptly after realizing this error. The account remained unused the entire time. While I understand policies exist, what’s missing here is reasonable flexibility — especially for a 501(c)(3) nonprofit, asking for a refund on an unused, accidental renewal. Many SaaS companies are willing to make exceptions in cases like this. Unfortunately, Ontraport chose to enforce policy over customer relationship. I want to be transparent for other small businesses and nonprofits evaluating this platform: if you make an error, even an obvious one on an inactive account, don’t expect grace or goodwill.
0
Zohe Felici
Verifizierte Bewertung
I’d give it a 1/2 star if I could, deeply disappointed
I am deeply disappointed with my experience on this platform. Despite enduring numerous challenges with Ontraport, I initially believed their promises that the system would seamlessly support my two businesses. Unfortunately, this turned out to be false and misleading. Whenever I reached out for help via chat, I often found myself misled. It was frustrating to see my emails and workflows not align with how I wanted my business to operate. Pricing is misleading too. I ended up with $350/monthly versus their original ‘sales tactic’ pricing. They lock you in and make it difficult to leave. They own everything. You get nothing after spending over 8k with them. After two painful years of trying to make this work and giving them the benefit of the doubt, I've encountered yet another issue: they refuse to reimburse me for money owed. I paid for a full year, yet they owe me 90 days. I genuinely wanted to support this local company in Santa Barbara, but my experience has left me feeling let down. If I could give a half a star, I would, one star is generous.
0
Claire Timmerman
Verifizierte Bewertung
Excellent Product, Excellent Support
Not only do they have a great CRM that incorporates so much, but they also have excellent Customer Support! I can't recommend Ontraport highly enough!
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 50 % der negativen Bewertungen.
Alternativen zu Ontraport
CRM-Anbieter-Ranking →Häufige Fragen zu Ontraport
Ist Ontraport seriös?
Ontraport erreicht aktuell 4,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (440 N Barranca Ave #6884, 91723 Convina, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ontraport?
Kundinnen und Kunden bewerten Ontraport im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Wo hat Ontraport seinen Sitz?
Ontraport hat seinen Sitz in 440 N Barranca Ave #6884, 91723 Convina, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ontraport gibt es?
Die bestbewerteten Anbieter in der Branche CRM-Anbieter sind Brevo (4,0 von 5), Zoho (3,9 von 5), Avada Commerce (5,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ontraport beansprucht?
Nein. Das Profil von Ontraport ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ontraport hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ontraport auf Bewertungen?
Ontraport: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Ontraport negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.