Ottica Occhiblu Erfahrungen 2026: 4,4 von 5 (100 Bewertungen)

Bewertung

4,4

Gut · von 5 Sternen

Stimmen

100

9 in den letzten 12 Monaten

Sonnenbrillengeschäft

84%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

9 in 12 Monaten

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M Z

IT · 16. August 2026

Verifizierte Bewertung

A very negative experience

A very negative experience. I returned a product and, instead of receiving my money back, I had to complain several times. Eventually, they sent the product back to me, but it was clearly in worse condition than when I returned it. I even have doubts that it is the same product. Very disappointing and unprofessional. I do not recommend this store.

0

16. August 2026

Walter

IT · 24. Mai 2026

Verifizierte Bewertung

In Triëste I had a problem with…

In Triëste I had a problem with sunglasses I bought at my home place in Belgium. The staff solved my problem within the day even, contacting another shop and lab….with a smile and at no cost! Great service indeed.

0

24. Mai 2026

anderchr

IT · 14. April 2026

Verifizierte Bewertung

Beware

Beware! Company was not transparent about returns policy. Other companies offer free returns on lenses, and they reclaim the international tax themselves. Occhiblu leave the customer out of pocket on the lenses, and leave the customer to reclaim tax.

0

14. April 2026

Antonio

IT · 15. März 2026

Verifizierte Bewertung

Grazie alla loro professionalità

Grazie alla loro professionalità, cortesia e disponibilità’, ho comprato un paio di occhiali VERAMENTE IMPORTANTE, in tutti i sensi, ma BELLISSIMO. Hanno una scelta ampissima, per tutti i gusti e tutte le tasche. Importantissima la loro assistenza sulla scelta finale. Porto occhiali da 58 anni ma belli come quelli suggeriti dalla deliziosa Signora, contitolare dell’attività’, non ne ho mai avuto.

0

15. März 2026

Christina

IT · 12. März 2026

Verifizierte Bewertung

Buyer Beware

**Buyer Beware** The sunglasses I received were not the same as the product advertised on their website, and the pair also arrived damaged. When I contacted the company, instead of addressing the issue, they denied the discrepancy and sent photos that appear to show a different item entirely from what was received - SCAM. The photos they provided showed the glasses with tags attached, which were not included in the pair I received. They also refused to provide any identifying details (such as a serial number) that would confirm the glasses shown in their photos were the same pair that was actually shipped to me. These are Tom Ford glasses, and verification should not be difficult- they have serial numbers. On top of that, I was charged $65 in import duties on a $200 purchase because the item was incorrectly classified during shipment. DHL confirmed the classification used resulted in a tariff that should not have applied. Disputing the charge would have taken approximately two weeks and an additional $90 processing fee, with potential storage charges up to $100, leaving me with little practical choice but to pay it. At this point, it’s not about the money it’s about accountability. Rather than taking responsibility or attempting to resolve the issue, the company has repeatedly deflected responsibility onto DHL and dismissed the concerns entirely. Between the misleading product photos, damaged merchandise, incorrect customs classification, and lack of accountability, this was an extremely frustrating experience. **I would strongly recommend buyers proceed with caution before ordering from Ottica Occhiblu.**

0

12. März 2026

Ottica Occhiblu

Antwort des Unternehmens · 12. März 2026

Dear Christina, Thank you for your review. As we explained via email, we provided DHL with the correct documentation, as we always do for our international shipments. We also shared the same documentation with you, confirming that the information submitted with the shipment was accurate. The HS code that resulted in the 10% tariff was assigned by DHL. This is not something we selected ourselves. As discussed in our previous correspondence, we contacted DHL to understand the issue. DHL informed you that it would have been possible to dispute the charge, although the process could take approximately two weeks. You then chose to proceed with paying the tariff. Afterwards, you mentioned that the text on the left temple appeared slightly scratched and sent us a photo. We then provided the photos we take before shipping each item. These are taken after the frames are cleaned, checked, and prepared for shipment. In those photos, there was no visible scratch. The images clearly show the brand, model, colour, and caliber, all of which match the product you ordered. You also asked for photos showing a serial number. Most frames, including this model, do not have a serial number unless they are part of certain limited or exclusive collections. The photos we sent include all the identifying information printed on the frame, and this corresponds exactly to your order. The photos we take a are also for our internal system, so we can't take pictures you request after shipping you your order. We are truly sorry that your experience was not as expected, and we expressed this several times in our previous emails. Unfortunately, the tariff issue was not caused by us, and the frames were carefully checked and documented before shipping to ensure they were in perfect condition and matched the order placed. The tag you are referring to is not included in the package because it is an internally printed tag used only within our shop to record daily sales. It is not part of the product and is not intended to be shipped with the frames. These tags are created by us for in-store use and display the price, model, colour, and size for our staff and customers, as not everyone is aware that this information can also be found printed on the temple of the frame, as shown in the photos you sent us. We also informed you that we contacted DHL in order to investigate and try to resolve the customs issue. We are not deflecting responsibility; however, the HS code was selected and applied by DHL. We provided them with all the required documentation clearly indicating that the item is sunglasses, but we were never asked to provide or select an HS code ourselves. Regarding the condition of the item, the frames were not damaged when shipped. As shown in the photos we sent, the frames were checked, photographed, and packed in pristine condition. The item sent matches the order placed, which is also confirmed by the photos and the information printed on the frame. Updated reply: The tag you mentioned is not part of the item being sold or shipped. It is an internally produced tag with a custom barcode and information used only for our shop’s internal system, and therefore it is not included with the product.

Die Akte

Sonnenbrillengeschäft Brillen-Großhändler Geschäft für Modeaccessoires

Antwortet zügig

Typische Antwortzeit unter 7 Tagen. Beantwortet 88 % der negativen Bewertungen.

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Häufige Fragen zu Ottica Occhiblu

Ist Ottica Occhiblu seriös?

Ottica Occhiblu erreicht aktuell 4,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Trieste, IT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Ottica Occhiblu?

Kundinnen und Kunden bewerten Ottica Occhiblu im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.

Wo hat Ottica Occhiblu seinen Sitz?

Ottica Occhiblu hat seinen Sitz in Trieste, IT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Ottica Occhiblu gibt es?

Die bestbewerteten Anbieter in der Branche Sonnenbrillengeschäft sind Vision Express (4,7 von 5), Bershka (2,9 von 5), GlassesUSA (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Ottica Occhiblu beansprucht?

Nein. Das Profil von Ottica Occhiblu ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ottica Occhiblu hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Ottica Occhiblu auf Bewertungen?

Ottica Occhiblu: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Ottica Occhiblu negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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