Bewertung
3,5
Durchschnittlich · von 5 Sternen
OurBus Erfahrungen
3,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
14.576
345 in den letzten 12 Monaten
Reisebüro
70%
Anteil 5-Sterne-Bewertungen
Bewertungen (14.576)
345 in 12 MonatenIhre Stimme
Erfahrung zu OurBus schreiben
ecwausa-md ecwausa-md
Verifizierte Bewertung
Major Safety Hazard & Complete Service…
Major Safety Hazard & Complete Service Failure – Avoid Rally/OurBus Our July 16–19, 2026 trip with Rally/OurBus from District Heights, MD, to Xenia, OH, was a disastrous and dangerous experience. Due to serious vehicle and service failures, we were ultimately forced to cancel our return trip. No functional seat belts: The bus had no working seat belts, creating an immediate safety risk, especially for our group, which included children and elderly passengers. Unsafe vehicle: The bus appeared poorly maintained and struggled severely on highway inclines, at times slowing to approximately 10 mph in a 70 mph zone despite our concerns being reported to the driver. Tire blowout and five-hour delay: About three hours from Xenia, the bus suffered a tire blowout. We were stranded on the highway shoulder for approximately five hours with no timely roadside assistance or replacement transportation from Rally/OurBus. Passengers left to arrange rescue: Local church members ultimately came to our rescue with four vehicles. We are grateful for their kindness, but passengers should never have been left in this situation. Poor communication: Wi-Fi was nonfunctional, customer support showed little urgency, and a representative named Mr. Dustin promised to provide an update about our return transportation but never called back. Unacceptable compensation: We paid approximately $7,200 for the trip plus $800 for the driver’s hotel accommodations. After requesting a full refund, Rally/OurBus offered only $400. We did not accept the offer. This was far more than an inconvenience—it was a serious safety failure and a complete breakdown in customer service. Leaving passengers stranded on a highway without adequate assistance is unacceptable. We are requesting a full refund and strongly caution others against trusting Rally/OurBus with their family’s safety or their money. I would have given zero stars—or even a negative rating—if that had been an option.
0
jay M
Verifizierte Bewertung
They allow people to contaminate the…
They allow people to contaminate the air with offensive fragrances and other annoying fragrances. All a disaster for health and completely stupid.
0
My Name
Verifizierte Bewertung
Absolutely disgraceful service.
Absolutely disgraceful service. This was, without question, one of the worst transportation experiences I’ve ever had. The driver showed up 25 minutes late without any explanation or apology. He was shockingly rude and disrespectful to my elderly grandmother, which was completely unacceptable. His driving was reckless, aggressive, and made everyone on board feel unsafe throughout the trip. To make matters even worse, he refused to stop in Jersey City despite already passing through the area and having every opportunity to do so. There was no reasonable explanation for his refusal—it was simply poor customer service and a complete disregard for passengers. This company clearly has no standards when it comes to punctuality, professionalism, customer care, or safety. Everyone in our group will be leaving reviews, and I will also be filing formal complaints with the appropriate regulatory authorities. People deserve to know what kind of service they can expect before trusting this company with their safety. Avoid this bus service at all costs.
0
Ken & Talisha Thomas
Verifizierte Bewertung
Jordan was a wonderful driver
Jordan was a wonderful driver. He was courteous, knowledgeable, and helpful. He was punctual. The bus was comfortable and rode smoothly. It was nice having a charger port. There was even a dvd player. We didnt know that was a part. We were able to relax as we went from stop to stop. We reached our destination with plenty of time to get situated which was a stressor off of us. The overall customer service for Rally Ourbus was impeccable. It was easy to reach you and you communicated throughout the whole process. We will definitely use your services again!
0
Elizabeth
Verifizierte Bewertung
Zero stars
Zero stars. We hired RALLY OurBus to provide shuttle transportation for our wedding. Our understanding was that the shuttle would continuously transport guests between the designated parking lot and our wedding venue throughout the event. Prior to the event, Rally OurBus provided little to no communication regarding the transportation arrangements. We were unable to reach the driver until approximately 30 minutes before the event began. When we finally connected with the driver, he informed us he had only been instructed to perform a single pickup and a single return trip. The driver, a third-party contractor, acknowledged that the transportation should have been operating as a continuous shuttle service and was very accommodating in helping us manage the situation. Because Rally OurBus failed to properly communicate, coordinate, and arrange the service we believed we had purchased, we were forced to pay the driver an additional $700 out of pocket on the day of OUR WEDDING in order to provide transportation for our guests. The night of the event, the customer service rep hung up on me and never followed up. Horrible customer service. We paid $1,300 to Rally for a 2 mile route...absolutely absurd, never would've agreed to do business with them if that was their interpretation of my email that spelled out our needs. DO NOT RECOMMEND. Heed our warning
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu OurBus
Reisebüro-Ranking →Häufige Fragen zu OurBus
Ist OurBus seriös?
OurBus erreicht aktuell 3,5 von 5 Sternen aus 14.576 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (79 Madison Avenue, 10016 New York, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden OurBus?
Kundinnen und Kunden bewerten OurBus im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 14.576 Bewertungen. 345 davon stammen aus den letzten 12 Monaten.
Wo hat OurBus seinen Sitz?
OurBus hat seinen Sitz in 79 Madison Avenue, 10016 New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu OurBus gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,4 von 5), Hays Travel (4,9 von 5), eDreams (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von OurBus beansprucht?
Nein. Das Profil von OurBus ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann OurBus hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet OurBus auf Bewertungen?
OurBus: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann OurBus negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.