Bewertung
1,9
Mangelhaft · von 5 Sternen
Priority Pass Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
28.429
1.555 in den letzten 12 Monaten
Flughafen
0%
Anteil 5-Sterne-Bewertungen
Bewertungen (28.429)
1.555 in 12 MonatenIhre Stimme
Erfahrung zu Priority Pass schreiben
J
Verifizierte Bewertung
Extremely poor service and a frustrating complaints process.
My partner and I both held valid Priority Pass memberships entitling us to complimentary lounge access. However, when we entered the lounge, staff did not explain that my partner needed to present her own membership separately. Instead, she was processed as my guest, resulting in an unexpected USD $35 charge. Had this been clearly explained at the point of entry, she would simply have presented her own membership and the charge would never have occurred. Priority Pass has since confirmed that lounge staff cannot see the access entitlements attached to a member’s account. That is an extraordinary failure in their system: staff are admitting customers without being able to explain whether they will be charged, leaving them to discover unexpected fees afterwards. The complaint process has been equally disappointing. Despite already providing extensive details for both memberships, I received repetitive, poorly written responses requesting further information rather than anyone taking ownership of what should be a straightforward correction. At the time of writing, the charge remains unresolved. Customers should be given clear and accurate information before entering a lounge, not charged first and forced to argue about it afterwards. Based on my limited experiences using Priority Pass lounges and the complete lack of care demonstrated in resolving this matter, I have lost confidence in the service and have no intention of renewing my membership. Prospective customers should be aware that “complimentary access” may still result in unexpected charges if lounge staff fail to explain the entry process correctly.
0
Dale
Verifizierte Bewertung
Very disappointed
Very disappointed. Bottom tier lounge priority at YYC despite plenty of seats available. I was made to wait 90 mins for access despite the fact that the lounge was FAR from full. Reception staff communicate poorly, and seem to be unable to welcome guests efficiently (and logically). The lounge itself is great, but good luck getting in...
0
Andrew Harley
Verifizierte Bewertung
Just sent an email re changing app …
Just sent an email re changing app …. Terrible experience… totally painful … awful
0
Malcolm Pryor
Verifizierte Bewertung
No longer good value. No restaurant credit. Poor quality food.
I have had a Priority Pass membership via 4 different credit cards (including American Express platinum ) over the years. Over time, its value has decreased greatly. 1. In the early days, membership included a restaurant option (i.e. a $US36/person credit) which was really valuable if you a) needed something to grab and go or b) the lounges were full. 2. Quality of food has diminished greatly. Last weekend, I had 20 hours to kill at Singapore Changi Airport, so I visited every PP lounge. It was as if the lounges all had the same penny-pinching head chef. There were no dishes that had beef or lamb, and only a tiny number with chicken or pork. Cheapskates!! The desserts (apart from one lounge that had little tubs of ice cream) were also very very poor. 3. Lounges (e.g. all of them in Singapore) are regularly full at the times when you really need them. If you go to a lounge and are not able to get in, there should be an automatic credit on your PP account. (I’ve now read the reply that Priority Pass have made to this review and it’s obvious that they aren’t prepared to address the issues that I raised directly. How predictably disappointing.) You can read their generic sounding reply below.)
0
Tracy Harper
Verifizierte Bewertung
Yearly paid pass and refused entry
I paid for a years pass and when I went ot check into the lounge in Australia I was refused entry even though I had 7 passes still to us eon my yearly account. I did not see why an expired credit card affected my entry when I had paid a year upfront. I had ot pay for the lounge, a random person let me pay them and go in as their guest then the same thing happened again when I had a 7 hour lay over in China. I was refused entry again. the lounge would not take card, I had to go to the exchange booth and chnage my money into yuan and pay to go in. After copies amounts of emails -PP kept refusing, then gave me one free pass on top of the seven I had which I did not want, all I asked for was reimbursement of one lounge , the one in China as I did not have a receipt for the one in Australia. In the end they offered me part payment for the China one. I feel I should be reimbursed at least for the China lounge, as I said ot priority pass, you don't pay for a gym membership for a year and when your credit card expires in that year, they refuse you to enter the gym. After 7 years with them, I am giving them the flick. Waste of money now and by the way they reimbursed me a single sent.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
GB
Alternativen zu Priority Pass
Flughafen-Ranking →Häufige Fragen zu Priority Pass
Ist Priority Pass seriös?
Priority Pass erreicht aktuell 1,9 von 5 Sternen aus 28.429 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Priority Pass?
Kundinnen und Kunden bewerten Priority Pass im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 28.429 Bewertungen. 1.555 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Priority Pass gibt es?
Die bestbewerteten Anbieter in der Branche Flughafen sind Ryanair (1,3 von 5), easy Parking - parcheggio ufficiale Aeroporti di Roma (4,0 von 5), Airportr (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Priority Pass beansprucht?
Nein. Das Profil von Priority Pass ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Priority Pass hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Priority Pass auf Bewertungen?
Priority Pass: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Priority Pass negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.