Bewertung
3,4
Durchschnittlich · von 5 Sternen
Ferienhausvermietungredawning.com
RedAwning Vacation Rentals Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
7.419
31 in den letzten 12 Monaten
Ferienhausvermietung
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (7.419)
31 in 12 MonatenIhre Stimme
Erfahrung zu RedAwning Vacation Rentals schreiben
jona d
Verifizierte Bewertung
they don't pay up
This company uses there terms and benefits when it’s to their advantage and ignores their own terms when they are not in their favor. They also mislead potential customers. Please see detailed list of events in no particular order below 1- While speaking with sales representative Natalie V., I was informed that I would be payed the day of guest check out. After my first check out my revenue manager Emma A. informed me that this is not correct and hosts are payed 5-10 Buisness days after check out. She was kind enough to send me a screenshot of section 3.3 of the terms and conditions which states this timeline and let me know that that is what they stick to. After approximately 15 Buisness days without payment I reached out to their offshore escalation team. They informed me that they do not follow the terms and conditions and normally stick to a 14 to 19 day timeline. This is clearly a violation of their own terms and conditions in addition to misleading potential customers. 2- The offshore guest services department often times does not understand guest or host requests or does not process them in a timely manner. I have provided a detailed account of the current air conditioner situation before going live, which was not properly posted in the details of the listing. This caused the abrasion with one guest. I explained again the current situation and asked them to update the listing, which they only did partially. Another guest reached out to them as the listing was still not clear, and they were unable to go back to our previous conversation to relay the correct information. Other times there was abrasion with guests due to lack of timely response regarding early check-in, and late checkout, either being processed or convey to me. They call you for everything rendering it useless 3- I ended up speaking with Susan Fobes, Director of Sales, she was kind enough to push through some payments that were past even the 19 day mark. These payments were not only past the sales team advertisement, their terms and conditions and even the extension the resolutions team advised me of. She informed me that they were making significant upgrades to their system to make sure payments are processed on time. Payments continued to be delayed until after approximately 24 days when I would beg Susan to push them through. She eventually reminded me that she is Director of Sales and not my revenue manager and it’s not her job to help me. She referred me back to Emma. 4- More recently Emma, (on recorded phone call) informed me that her prior emails stated the 14th to 19 day timeline and only some of my payments are past 19 days currently. I have documented emails from her showing section 3.3 of their own terms and conditions stating 5 to 10 business day timeline. When I informed her, she said I have to go back through and look at my emails and she could not do that while on the phone with me. She informed me that she will ensure the payments go through within 24 hours and coordinate with the proper teams for some other issues. She agreed to call me by end of the day with updates. There was no more communication that day. The next day, I sent multiple text messages which remain unanswered and tried calling multiple times, which were also not answered. 5- When I was signing up I was told that channel fees (aka AirBNB) fees would be covered by the RedAwning commission. I later found out that my guests were actually paying significantly more than the total displayed on my Red Awning portal. After further investigation, I found out that this was due to channel fees charged by AirBNB. Once again, this was something that the sales team misinformed me about. All these conversations are either via email or recorded phone calls.
0
CH Smith
Verifizierte Bewertung
You’ll be sorry
We got good bookings from the company however when it was time to pay, there were always delays and there were no notifications that the payday would change consistently from day-to-day. They won’t get a ringing endorsement from me. There’s no one to speak with they do not return calls and they rarely respond to emails. In my view, there should be a law against what they do.
0
Robin
Verifizierte Bewertung
Poor management
The property we rented was poorly managed or maintained, in terms of safety or functionality. Great location but basically renting out the house until it collapses.... I would recommend that they bulldoze and rebuild...
0
Brian R
Verifizierte Bewertung
Redawning canceld reservation while en…
Redawning canceld reservation while en route for no reason. Shoud have read the prior reviews on them
0
Vas Ho
Verifizierte Bewertung
Use another platform to do business…
Use another platform to do business with. They owe well over $8,000.00, and they keep pushing their payments back week after week. They have shone that they cannot be trusted.
0
Die Akte
FerienhausvermietungVermietungsagentur für Anlagen mit EigentumswohnungenUrlaubsvermietungFerienunterkunftsvermittlungMöblierte UnterkunftKurzzeit-Wohnungsvermittlung
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu RedAwning Vacation Rentals
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Ist RedAwning Vacation Rentals seriös?
RedAwning Vacation Rentals erreicht aktuell 3,4 von 5 Sternen aus 7.419 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Hollis St 5900, Suite S, 94608 Emeryville, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden RedAwning Vacation Rentals?
Kundinnen und Kunden bewerten RedAwning Vacation Rentals im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 7.419 Bewertungen. 31 davon stammen aus den letzten 12 Monaten.
Wo hat RedAwning Vacation Rentals seinen Sitz?
RedAwning Vacation Rentals hat seinen Sitz in Hollis St 5900, Suite S, 94608 Emeryville, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu RedAwning Vacation Rentals gibt es?
Die bestbewerteten Anbieter in der Branche Ferienhausvermietung sind fejo.dk (4,9 von 5), Abritel (1,6 von 5), Holidu (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von RedAwning Vacation Rentals beansprucht?
Nein. Das Profil von RedAwning Vacation Rentals ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann RedAwning Vacation Rentals hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet RedAwning Vacation Rentals auf Bewertungen?
RedAwning Vacation Rentals: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann RedAwning Vacation Rentals negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.