Bewertung
3,4
Durchschnittlich · von 5 Sternen
Urlaubsvermietungrockinvans.co.uk
Rockin Vans Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
135
0 in den letzten 12 Monaten
Urlaubsvermietung
52%
Anteil 5-Sterne-Bewertungen
Bewertungen (135)
0 in 12 MonatenIhre Stimme
Erfahrung zu Rockin Vans schreiben
Guido Fawkes
Verifizierte Bewertung
Liquidated, but still in Business….
0 stars are too much for these crooks……Botched my van, took triple the time to complete the job, and handed van back to me a death trap. Full of promises none of them delivered….kind of people that will look you in the eye and lie, just interested in the money, how many people have they conned for the deposit on here, and guess what? Liquidated but not really as they have started up other companies….do your own research quite easy to track them down….and doing the same thing, based in Alcester now. Would not trust them with conversion….Do not hire or convert your van or buy one of their conversions. Also in Property Beware !!!!
0
JACQUELINE CAMPBELL
Verifizierte Bewertung
in liqidation
company in liquidation !
0
Jordan Hope
Verifizierte Bewertung
Happy Campers! 🚐👩🏽🤝👨🏻🐶❤️
We hired a VW camper van from the Broxburn branch a few weeks ago for 4 nights. We booked the day we wanted to leave and the staff were fab at sorting our booking at such short notice 🙈 We loved it a and were already planning our next trip while we were still on the road 😂 We had no issues whatsoever! We contacted the WhatsApp emergency line to clarify when we would need to return the van, as guidelines were changing again due to covid but we received a quick, helpful response. We were able to take our dog Alfie, who also loved every minute! Would definitely recommend and we can’t wait to book again next year! Anstruther > St Andrews > Dundee > Blairgowrie > Pitlochry > Boat of Garten > Aviemore > Inverness > Skye > Fort William > Glencoe > Callander > Home 🤍
0
Lucy
Verifizierte Bewertung
Rented a VW transporter in October 2020…
Rented a VW transporter in October 2020 for 6 days! Booking was easy and the van was ready for us early to pick on the first day which was perfect. The van was easy to drive and had everything we needed in it with plenty of storage space. We did not have a cover for the front window which was a slight issues but because it was winter it was dark enough, however, on returning the van the staff could not have been more apologetic for this. Overall a great experience and would rent from them again!
0
Eve Davies
Verifizierte Bewertung
Do not use this company.
We rented a VW Caddy for 7 days with Rockin Vans in Edinburgh in January 2020, with the intention of going off-grid in the Scottish Highlands. The vehicle was dirty when we picked it up, and the gentleman who handed the van over to us told us it hadn’t been washed because the cleaning company was closed. The man who gave us the van had no knowledge of the van and how the appliances worked. When he checking the vehicle over for damage, we had to point out major damage under the layers of dirt that he had missed off the paperwork. We were not provided with half of the kitchen pack, fire extinguisher or carbon monoxide detector despite it stating in the rental agreement that we would be given these things. Everything that was provided was dirty and unwashed. The lack of fire extinguisher and CO detector was especially concerning in a vehicle that had a gas stove and heater. We also noticed that the lights in the van were dim and flickered constantly. We called to complain about the lights flickering and for help locating the fire extinguisher and carbon monoxide detector. We were told to wait for a call back and so we stayed in a location where there was signal, changing our plans for the trip, but never received a call back. We even texted the emergency helpline but only started receiving replies on our second to last day. We called the office again a few days into our trip to give a list of complaints and safety concerns regarding the lack of fire extinguisher and carbon monoxide detector (we were told ‘well the vans have never caught fire before so don’t worry’). We were advised in this phone call that the operator would pass this information onto the aftercare team who would likely sort out a partial refund for us. A plastic strip fell off the underneath of the van during our holiday and we were advised to tie it back on with cable ties. We spent time locating cable ties (in the remote Highlands) and crawling under the van to fit them. We were left with no heating when it broke and very dim flickering lights for the duration of the trip. When we eventually got a response on the emergency helpline, they advised us repeatedly to charge the vehicle, so we paid for campsites almost every night despite us hiring the vehicle so that we could camp in remote areas. They didn’t seem to believe us when we said something was wrong with the van and no amount of charging would fix the lighting issue as they still flickered when the vehicle was plugged in. On the final night of our trip it was so cold and dark that we had to go home to Edinburgh. When it came to dropping the van off on our final day, we paid to have it washed (as required in the rental agreement) and were at the depot early to avoid any late fines. When we saw nobody was in the office at our drop off time, we called the helpline to ask why the office was locked. We were put on hold for 10 minutes before we put the phone down out of frustration. Someone from the cleaning service finally turned up very late. When we told the woman from the cleaning service that we were unhappy, we were told to leave our number for the manager to call us back. Again, we received no call back from anyone. We subsequently emailed Rockin Vans with our complaints and asking when we would receive our partial refund as promised, but had no response from them. We called a few days later to confirm that they had received our email, but nobody was in the office so it went through to the servicing department and they said someone would call us back that day. They did not. We called again multiple times but nobody seemed to know anything. Eventually we were offered 5 free nights in a vehicle of our choosing with Rockin Vans but we stated respectfully in our reply that although we appreciated the offer, we would not feel safe in one of their vehicles or trust them to do anything, especially after the lack of fire safety equipment in their vehicle and nonchalance in the matter. Instead, we asked yet again for a partial refund. We never heard back from them after that, and after us resending the email and trying to contact them, we came to the conclusion that they had no intention of resolving the issue and were simply hoping that we would give up and disappear. Luckily, after 9 months, we have received a 75% refund under Section 75 from the bank, as we luckily paid for the van using our credit card. The bank took a long time to be able to help us, because Rockin Vans had written on their documentation that we had paid using Paypal, when this was not the case and the bank were able to confirm this. Do not trust this company. We understand that mistakes can happen, but they handled this situation awfully and with no respect. We were polite throughout the whole process, but we have been let feeling like this company is a scam and we are emotionally exhausted after fighting for our money back.
0
Die Akte
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Alternativen zu Rockin Vans
Urlaubsvermietung-Ranking →Häufige Fragen zu Rockin Vans
Ist Rockin Vans seriös?
Rockin Vans erreicht aktuell 3,4 von 5 Sternen aus 135 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Unit 4 Liggat Syke Pl, East Mains Industrial Estate, Broxburn, EH52 5NA Edinburgh, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Rockin Vans?
Kundinnen und Kunden bewerten Rockin Vans im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 135 Bewertungen.
Wo hat Rockin Vans seinen Sitz?
Rockin Vans hat seinen Sitz in Unit 4 Liggat Syke Pl, East Mains Industrial Estate, Broxburn, EH52 5NA Edinburgh, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Rockin Vans gibt es?
Die bestbewerteten Anbieter in der Branche Urlaubsvermietung sind Vrbo (1,2 von 5), Hoseasons (4,5 von 5), Wiber Rent a Car (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Rockin Vans beansprucht?
Nein. Das Profil von Rockin Vans ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Rockin Vans hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Rockin Vans auf Bewertungen?
Rockin Vans: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Rockin Vans negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.