Bewertung
1,4
Schlecht · von 5 Sternen
Bekleidungsgeschäftsaksfifthavenue.com
Saks Fifth Avenue Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
640
106 in den letzten 12 Monaten
Bekleidungsgeschäft
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (640)
106 in 12 MonatenIhre Stimme
Erfahrung zu Saks Fifth Avenue schreiben
Keyona Bouyer
Verifizierte Bewertung
I placed an order online with Saks…
I placed an order online with Saks Fifth Avenue, but unfortunately, I never received my purchase\. When I contacted customer service to request a refund, my request was denied because the carrier marked the package as delivered\. I explained the situation and provided photos of my front door to show that the package was not delivered to my location\. I also made them aware that it may have been delivered to the wrong address\. Despite providing this information and repeatedly following up, Saks Fifth Avenue continued to deny my refund request\. I am extremely disappointed with how this situation was handled\. I expected better customer service and accountability from a company of this caliber\. I would strongly encourage Saks Fifth Avenue to investigate delivery issues more thoroughly and provide customers with a fair resolution when an order is not actually received.
0
Sara Hutchinson
Verifizierte Bewertung
Long time customer never to return
Extremely disappointing return experience with Saks. I ordered the same dress in two sizes, tried on only one, and never even removed the second from its original packaging. I returned both, only to have Saks reject the return because of nearly identical markings near the seams/darts and back zipper on BOTH dresses. The fact that an unopened dress has the exact same markings should make it obvious that these are fabric or manufacturing defects, not damage caused by me. I’ve now spoken with three Saks customer service representatives who all understood why I was disputing the rejection. Yet Saks provides no way to speak with anyone at the distribution center actually making these decisions. I’ve submitted photos and repeatedly asked for reconsideration, only to be told the items do not meet the return policy because they were not returned in their “original, unused condition.” How could I have caused damage to a dress I never even removed from its packaging? After multiple attempts to resolve this directly, I’m now being forced to dispute the purchase through PayPal. For a retailer at this price point, I expected much better customer service and a reasonable process for addressing an obviously questionable return rejection.
0
Haidong Quan
Verifizierte Bewertung
Saks sent me a damaged item and then…
Saks sent me a damaged item and then refused to take responsibility for it. The item arrived missing a button, and I returned it for that exact reason. Their own records showed “RETURN-MISSING_PARTS,” but instead of simply refunding me, Saks rejected the return and later started giving different explanations about the condition of the item. When I disputed the charge, Saks kept coming up with new claims instead of directly addressing the evidence I provided. Some of those claims were completely inconsistent with what actually happened. The whole experience made me feel like Saks knew they had the advantage in the dispute process and had no reason to seriously address my side. I did nothing wrong here. I received a damaged item, returned it, and somehow ended up being treated like I was the problem. I will not buy anything from Saks again.
0
Bonnie
Verifizierte Bewertung
The worst customer service
The worst customer service. I will Never Order online from Saks. The customer service needs profession training. I’m still waiting for a supervisor to call me back. It has been 6 days. Terrible
0
KJ
Verifizierte Bewertung
Sent 1 of 4, denied refund
Saks was supposed to send me a set of 4 placemats, but they sent only one piece and then refused to refund the missing three, repeatedly insisting that all four were shipped. The evidence makes that impossible. One placemat weighs about 0.9 lb, meaning four alone would weigh at least 3.6 lb before any packaging. Yet FedEx recorded the entire package at only 2.1 lb. So either 1) three placemats somehow disappeared during Saks’ packing process, or 2) the employees handling claims cannot do basic arithmetic. Either way, Saks clearly needs better employee oversight and training.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Saks Fifth Avenue
Bekleidungsgeschäft-Ranking →
Häufige Fragen zu Saks Fifth Avenue
Ist Saks Fifth Avenue seriös?
Saks Fifth Avenue erreicht aktuell 1,4 von 5 Sternen aus 640 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Saks Fifth Avenue?
Kundinnen und Kunden bewerten Saks Fifth Avenue im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 640 Bewertungen. 106 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Saks Fifth Avenue gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Saks Fifth Avenue beansprucht?
Nein. Das Profil von Saks Fifth Avenue ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Saks Fifth Avenue hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Saks Fifth Avenue auf Bewertungen?
Saks Fifth Avenue: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Saks Fifth Avenue negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.