SeatPlan Erfahrungen

4,2von 5 · Gut

100 Bewertungen

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Bewertung

4,2

Gut · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Tickethändler

70%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Chris Buchanan

GB · 26. August 2026

Verifizierte Bewertung

Awful to use and seats it shows as available can't be booked.

I tried to book three tickets for the Greatest Showman show and selected 3 seats that showed as available but the system wouldn't let me book all 3 at once. I then tried to book them one at a time and after I paid for the first one, I couldn't get back in to book the other 2. I had to go to another site and book tickets that were not beside the one I had booked and that were more costly. An extremely poor experience and I will never use Seat Plan for my theatre ticket booking again.

26. August 2026

CityGirl

GB · 18. Juli 2026

Verifizierte Bewertung

Inflexible policies and overpriced - be careful before booking

Clicked through to their site by mistake after a google search and their placement ahead of the theatre due to a paid ad placement. Three clicks later (and thanks to CC autofill) tickets were purchased. Reached out within seconds to try and cancel the order and after a much longer chat-bot then chat-only-with-human customer experience was told the info in the FAQs and not given any flexibility. Very frustrating. As an avid theatre-goer I like to support the various sites that offer deals and good info, but this is not one of them. There is no human flexibility only digital infrastructure and "computer says no". It turns out that the tickets were also priced £16 higher per ticket than the theatre's own site and the only way to exchange/return was to have purchased their £8 per ticket protection. A total scam. I will not be using them again. Check other sites and compare prices before you get sucked in.

18. Juli 2026

SeatPlan

Antwort des Unternehmens · 18. Juli 2026

Thank you for your review. We’re sorry to hear you were unhappy with the price paid for your tickets on this occasion. At SeatPlan we aggregate across several ticketing suppliers to offer the best deals available to us. We are very sorry if you felt this was unclear. Our aggregation model is fully transparent and stated on our website in several places, including visible branding throughout our site, on our Help and Support page (https://seatplan.com/help/), and in the terms and conditions of booking, which must be read and agreed to before completing the purchase. If credit card details autofill on any website, this is due to user browser settings. Browser settings, including payment autofills, are set by the customer within their internet browser, and are not something our site forces. A summary of the purchase is provided at checkout, and customers must confirm their card details and agree to the booking details and payment amount before this is processed. Our site is not a scam - both SeatPlan and our Suppliers are accredited ticket retailers, with STAR membership and validation. Further information on what this means can be found on the Society of Ticket Retailers site (https://www.star.org.uk/). SeatPlan’s aggregation model means we can often include offers that are not available when buying tickets directly from the Box Office, as can be found on our discounts page and our last-minute page. All prices on SeatPlan.com include any booking fees and show the lowest price available to us from our Suppliers on a given day. As with any online purchase, these prices and offers can fluctuate, and occasionally, there are sites that may have a better deal than we do on a given day. As stated in your review, a quick comparison before purchasing always helps to ensure you get the lowest price available to you at the time. As the tickets are fulfilled by the Supplier, any cancellations or amendments to the booking are at their discretion, and as with most ticket retailers, tickets are generally sold on a non-refundable basis. The Supplier who fulfilled your booking was Encore Tickets, and it is their chatbot and team who you will have spoken to, as we have received no contact from you in our help@seatplan.com email inbox. We are sorry that the team at Encore were not able to offer the desired resolution for you on this occasion. Kind Regards, Team SeatPlan

Paula Smith

GB · 14. Juli 2026

Verifizierte Bewertung

I booked seats for Cyrano on 17 July…

I booked seats for Cyrano on 17 July but they sent me tickets for 14 July. I immediately contacted them but they refused to rectify their error. Appalling service and zero customer support. Will never use them again.

14. Juli 2026

SeatPlan

Antwort des Unternehmens · 14. Juli 2026

Hi Paula, Thank you for your review. We’re very sorry to hear you had a bad experience trying to exchange your tickets. I’m afraid it is not possible for our site to issue tickets for a date unless the customer selects this, but we are sorry that you accidentally booked for the incorrect date. At SeatPlan we aggregate across several ticketing suppliers to offer the best deals, and we can see your booking was fulfilled by London Theatre Direct. Tickets are therefore subject to London Theatre Direct’s terms and conditions, and their terms for exchange are generally that they require 48 hours notice to exchange. We can see the booking was made on the 13th, outside of their terms, so it at London Theatre Direct’s discretion whether they allow for an exchange due to the booking error. We’re very sorry that on this occasion they were unable to authorise an exchange. All the Best, Team SeatPlan

Liza E.

GB · 18. Juni 2026

Verifizierte Bewertung

Buying theatre tickets here

Buying theatre tickets here, satisfied!

18. Juni 2026

Lolade

GB · 16. Juni 2026

Verifizierte Bewertung

I wish this website would go back to basics

I have always used this website to view seating plans but recently it seems hard to do so as they are pushing tickets sales for shows that are playing at that theatre. Even when you click on the seating plan button it just lists all the upcoming shows at that theatre on top of the seating plan instead of letting you view the seating plan.

16. Juni 2026

SeatPlan

Antwort des Unternehmens · 16. Juni 2026

Hi Lolade, Thank you for your review. We’re sorry to hear you’re unhappy with potential changes to the site. Our site does still allow seat reviews to be viewed ahead of booking, on both the venue pages and the booking maps. Many venues change their layout slightly from show to show, which is why many of our seat plans do now require you to select a show before looking at the view - to ensure you are looking at the correct layout for that particular show. Users can still view several seatview photos before being asked to select a date, and superusers, who have uploaded 10 or more seat reviews, can see even more of these photos before selecting a date. Users will need to be logged into the site to utilise these benefits. Kind Regards, Team SeatPlan

Die Akte

Tickethändler

Antwortet langsam

Typische Antwortzeit über einer Woche. Beantwortet 94 % der negativen Bewertungen.

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Ist SeatPlan seriös?

SeatPlan erreicht aktuell 4,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (86-90 Paul Street, EC2A 4NE London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden SeatPlan?

Kundinnen und Kunden bewerten SeatPlan im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat SeatPlan seinen Sitz?

SeatPlan hat seinen Sitz in 86-90 Paul Street, EC2A 4NE London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu SeatPlan gibt es?

Die bestbewerteten Anbieter in der Branche Tickethändler sind See Tickets by Eventim (4,0 von 5), Vivid Seats (4,2 von 5), Fever (3,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von SeatPlan beansprucht?

Nein. Das Profil von SeatPlan ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SeatPlan hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet SeatPlan auf Bewertungen?

SeatPlan: Antwortet langsam. Typische Antwortzeit über einer Woche.

Kann SeatPlan negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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