Bewertung
3,4
Durchschnittlich · von 5 Sternen
Elektronikunternehmenseenebula.com
Nebula Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
91
17 in den letzten 12 Monaten
Elektronikunternehmen
58%
Anteil 5-Sterne-Bewertungen
Bewertungen (91)
17 in 12 MonatenIhre Stimme
Erfahrung zu Nebula schreiben
WolfzzzYT
Verifizierte Bewertung
Official OTA update bricked my €1,100 projector! Support blames "dust", denies legal warranty, and only offers a coupon.
To prove it's a software brick, I tested the projector in a cold cellar (18°C) with an external fan. It still throws the overheating error within exactly 2 seconds from a completely cold start. It is physically impossible for components to reach critical burning temperatures in 2 seconds at 18°C. The update completely broke the sensor layer. The internal support response is a joke. Agent Felicia tried to claim that statutory warranty in Germany is "voluntary" (which is completely illegal). Support Manager Shane then blocked any further help, claiming "dust accumulation" caused the 2-second cold start loop, and stated "our decision is final". They only offered a coupon to buy a new one. I did not back down. A formal legal notice regarding their legal update obligations (§ 327f BGB) was officially delivered via registered mail to the Anker Innovations GmbH headquarters in Düsseldorf on June 30th, giving them until July 10th to issue a replacement or a full refund. --- UPDATE: July 13, 2026 --- Anker let my official legal deadline pass without offering a repair or replacement. Consequently, I officially declared my withdrawal from the purchase contract (Rücktritt vom Kaufvertrag) demanding a full refund. Their support (Agent Molly) rejected this today, doubling down on the physically impossible "dust accumulation / heat dissipation" excuse for a 2-second cold-start crash, ignoring the proven software failure. I have now handed over my complete documentation—including uncut video evidence and reports from other affected Reddit users showing this is a serial defect—to the German Consumer Protection Agency (Verbraucherzentrale NRW) and major tech media outlets (c't / Heise "Vorsicht Kunde!"). Management has been given a final deadline of July 15th to issue the refund. Based on my experience, think twice before buying from this brand. If an official OTA update bricks your premium hardware, their support might just abandon you, blame dust, and force you to fight them via the press and consumer protection just to get your legal rights. --- UPDATE: July 16, 2026 --- After escalating the case directly to Anker's Legal Department and proving the statutory update liability (§ 327f BGB in Germany), Anker Management stepped in. They officially revised the support's decision, apologized for their team's legal misjudgment, and issued a full refund of the purchase price. They also forwarded my forensic analysis to their Core Engineering Team to investigate the firmware bug. If your device was bricked by this update, do not accept the 15% coupon – claim your legal rights!
0
Seren
Verifizierte Bewertung
Nebula's projectors are game-changers
Nebula's projectors are game-changers! They've brought my movie nights to a whole new level, making every experience unforgettable.
0
Cin Gza
Verifizierte Bewertung
I hate it
I hate it, I have been using it for months, and today I can’t watch anything because it’s asking for my email and password… and then when I tried to reset my password says my email is not registered. So I registered again and the emails never comes. So there two days that I can’t watch movies. So annoying!!!!!! And the quality is ok…. So I do not recommend
0
Ronald Ransom
Verifizierte Bewertung
Yay for Nebula
Yay for Nebula! I ordered my Mars 3 projector almost 6 months ago. I originally wanted a large tv, but decided we had enough tv’s. After nearly 6 months of use, the projector is everything that was promised and more. It was shipped on time, it arrived well packaged, and it hasn’t given me a problem since I’ve had it. Love it!
0
Anne
Verifizierte Bewertung
Disappointing customer service experience and insufficient product
Since I was not happy at all with the Anker Nebula Capsule 3 Laser at all as it only had about half of the promised and advertised runtime via battery, I had been offered a replacement. However, since the replacement had the exact same issues, I figured the item was simply not fir for purpose and I asked to be refunded. But guess what - customer service suddenly changed approach and decided that i now fall into warranty period (procedures took long time since they even failed to deliver one replacement to the correct address...), and now I was expected to accept only a partial refund. Any discussions with them failed, they denied me a full refund, and at the end I had to claim my money back via bank chargeback... Shocking experience, and the product was was as advertised.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 67 % der negativen Bewertungen.
GB
Alternativen zu Nebula
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Ist Nebula seriös?
Nebula erreicht aktuell 3,4 von 5 Sternen aus 91 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nebula?
Kundinnen und Kunden bewerten Nebula im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 91 Bewertungen. 17 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Nebula gibt es?
Die bestbewerteten Anbieter in der Branche Elektronikunternehmen sind Power (4,2 von 5), SEGOR-electronics GmbH (3,8 von 5), Segway (1,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Nebula beansprucht?
Nein. Das Profil von Nebula ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nebula hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nebula auf Bewertungen?
Nebula: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Nebula negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.