Bewertung
1,9
Mangelhaft · von 5 Sternen
1,9von 5 · Mangelhaft
Bewertung
Mangelhaft · von 5 Sternen
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1 in den letzten 12 Monaten
Fluggesellschaft
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Mark
My Home Star Flux was broken. The light wasn't as bright as it used to be, so I asked if they could fix it for me. I received a very short and unprofessional response saying that they would, along with an address to send it to. The shipping cost was €15. I'm not sure, but I don't think they even opened the box before returning it. Their customer service is really bad, and that's a damn shame because it's a nice device. If you buy this Home Star Flux, don't expect any warranty support or any other customer service.
Jiong Li
On December 12, 2024, I purchased a Sega Toys Homestar Original Black, which stopped functioning within three months (disc rotation and shooting star features failed). I contacted the company on March 9, 2025, under their two-year warranty. On April 22, 2025, they sent three spare rubber bands with vague DIY instructions and inaccurate illustrations, claiming a snapped band was the issue. My inspection and photos confirmed the band was intact, indicating a motor or electrical defect. So far they refused a refund or replacement and insisted I fix it myself. Bottom line: Selling a product that breaks down so quickly and expecting customers to perform complex repairs violates consumer rights.
Azumi
Be careful! They take money and don’t send anything. SCAM
Anna Charatzidou
Do not trust them! The costumer service is horrible. I wish i had seen these comments earlier. The delivery was delayed, by the time it came i was abroad thus exceeding the 14 days return. I tried to arrange a return but either they honestly do not speak English or they try to scam you. After 20 emails explaining the situation emails i have received include and i quote exactly word per word: 'Thank you very much for your message. Yes, but it has been terrible.' 'Thank you very much for your message. You wrote terrible. No me' 'Thank you very much for your message. Yes, we treat English for you .CAn U write us u quastionz, pleaze!' Needless to say i was speaking English and did try to explain what had happened again and again. I even suggested using google translate but to no end. I feel scammed.
D .E
Their don't honour their warranty and their homestar flux breaks right on the 2 year mark. Good luck getting them to replace anything. Terrible customer service
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Für Fake Reviews Sega liegen bisher 15 öffentliche Bewertungen vor (1,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Oberer Schrannenplatz 9, 88131 Lindau (Bodensee), Deutschland) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Fake Reviews Sega hat seinen Sitz in Oberer Schrannenplatz 9, 88131 Lindau (Bodensee), Deutschland. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
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