Bewertung
2,2
Mangelhaft · von 5 Sternen
Sendlane Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
11
0 in den letzten 12 Monaten
E-Mail-Dienst
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (11)
0 in 12 MonatenIhre Stimme
Erfahrung zu Sendlane schreiben
Marketing Dept Midwest Goods
Verifizierte Bewertung
Sendlane used to be good but now?
Sendlane used to be good but some recent changes with their compliance department is bringing them down hill. They told us we could send 1 am email and 1 pm email and today we schedule 1 pm email in advance for the week, they held all of them in compliance review and denied todays email for no reason. It is becoming a nightmare! We need to send our marketing emails to our customer list who are all opt in by the way and they are becoming very unreasonable just because someone over at the compliance department wants to be in charge. we paid in advance for the month and we are not getting the service we paid for.
0
Koss Creative
Verifizierte Bewertung
Avoid Sendlane
Terrible experience. Sales team misled us. I don't think they have a customer service team. If you hear them say "white glove", that is a lie. We were offered a promotion with free email for 4 months. I had to ask them each billing cycle to credit our account. Each time that took 10-20 days. Switching to Sendlane was a HUGE mistake and cost our company at a minimum 50K in sales over the year we were with Sendlane.
0
Olesia Danko
Verifizierte Bewertung
Very poor support
Very poor support, we just started to work with app and information given us by support and product support manager was different. F.e. once you have account with your email, its not possible to get user role for other account (even if the previous account was deleted). Product manager told us it was possible, support on chat told us its not possible because it is the way how their system works.
0
Dan tammow
Verifizierte Bewertung
Terrible
Terrible, signed up didn't send a single email and they said im banned and they won't refund the price, will do a chargeback to get my money back
0
Michael Downing
Verifizierte Bewertung
Bait and Switch! Avoid this company.
I am the marketing manager for a D2C eComm company, and my experience with Sendlane was a nightmare. They offered 40% what we are currently paying for SMS and email marketing for the same features and credits. Sound too good to be true? It is. I found out after the contract was signed that their cost per message was actually HIGHER for SMS, and their platform lacks key features that are available on our currently platforms (Klaviyo and Postscript). This includes basic things like template and campaign duplication, and also important behavioral and automation customizations. When it became clear Sendlane could not meet our needs and we could not move forward, they refused to address any of my specific concerns and would not issue us a refund for our thousands of unused credits. Instead they told me we should be grateful they wouldn't enforce the entire annual contract. Honestly, if they had tried to do that we would have taken them to court. Sendlane was an enormous disappointment. They oversold, underdelivered, and wasted our small businesses time and money. If your considering switching or signing up, I highly suggest looking elsewhere (Klaviyo and PostScript, while expensive, have outstanding customer service and a much better product).
0
Die Akte
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Ist Sendlane seriös?
Für Sendlane liegen bisher 11 öffentliche Bewertungen vor (2,2 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (10620 Treena Street Suite 250, 92131 San Diego, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Wo hat Sendlane seinen Sitz?
Sendlane hat seinen Sitz in 10620 Treena Street Suite 250, 92131 San Diego, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Sendlane gibt es?
Die bestbewerteten Anbieter in der Branche E-Mail-Dienst sind IONOS | ionos.com (4,6 von 5), IONOS | ionos.co.uk (4,3 von 5), Namirial (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Sendlane beansprucht?
Nein. Das Profil von Sendlane ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sendlane hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Sendlane auf Bewertungen?
Sendlane lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Sendlane negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.