Bewertung
4,7
Hervorragend · von 5 Sternen
Elektrofachmarktshopmoment.com
Moment Erfahrungen
4,7von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Elektrofachmarkt
90%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Moment schreiben
Tracy Hooper
Verifizierte Bewertung
Great service!
So far the products are really neat! I got the case and mount for the M-series lenses. I did have a snag and a mount snapped, the customer support team was accessible and immediately replaced it. Great service, thank you!
0
Gabriel Celis
Verifizierte Bewertung
Anamorphic Lens Issue Resolved
Everyone that helped me out during my issue was very attentive and patient. The went above and beyond with my issue and demonstrated the company truly cares about its customers
0
baruch hasson
Verifizierte Bewertung
Small but very warm place
Small but very warm place, with personal service, outstanding place, very very recomended
0
Edward Lee
Verifizierte Bewertung
Couldn't correct a 2-minute-old order — and the reason kept changing
I placed an order at 5:05 AM and, realizing instantly I'd used the wrong card, emailed Moment within about two minutes to change the payment method. I was told this isn't possible once an order is placed. I immediately asked to cancel instead. The problem is the response time vs. the rule. Moment's first reply didn't arrive until 9:08 AM — roughly four hours later — and by then I was told it was "too late, already processed." Their initial explanation was a "few-minute" cancellation window. When I pointed out I'd contacted them within minutes of ordering, the explanation shifted: now the "1–2 minutes" was "only an estimate" and cancellation "cannot be guaranteed regardless of how soon the request is made." A rule that changes once a customer meets it isn't really a rule — it's a justification. To their credit, after I pushed back, the rep agreed to waive the return shipping fee as a one-time exception, which I appreciate. But that still leaves me receiving an item I tried to stop within two minutes, then having to package and return it — all because their support took four hours to read an email that arrived almost immediately. If you order from Moment, know that there is effectively no ability to correct or cancel an order, even seconds after placing it, and their support speed won't catch it in time. Plan your checkout carefully, because there's no undo.
0
Grayson h
Verifizierte Bewertung
I wish I wouldve taken a look at Shipping issues
I wish I wouldve taken a look at shipping issue reviews online sooner - I ordered an iPhone 17 pro case and a VND quicklock filter for $160 May 2026, after a month of no movement from my package with UniUni past "order received" I began escalating my order complaint through Moment. Initially I was told there would be no problem and that the order claim would be escalated through their warehouse and I would know asap what was going, after a week of no word back I reached back out - my order was still being escalated through the warehouse. Shortly after I was told that my order WAS shipped and that I needed to escalate it with UniUni the shipping company, this is where I quickly found out that UniUni never received my order to be shipped and that I needed to reach back out to Moment for a transaction receipt/proof of handover so that UniUni could escalate the issue if my package WAS ever dropped off. After once again emailing the Moment reps about this interaction with UniUni who does not have posession of my order I was told that my order was "lost in transit" and because I didnt purchase shipping protection the order THAT NEVER SHIPPED/RECIEVED BY THE SHIPPING COMPANY that i was not eligible for a refund but that they would "see if there was something they could do" in terms of a replacement since it was my first order with them, at this point im not interested and will be purchasing a case elsewhere. scrolling through the R/MOMENT reddit reviews this is not uncommon, and while they claim its been better in the last year this is still pretty abysmal. Will be issuing a chargeback for this order.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 60 % der negativen Bewertungen.
Alternativen zu Moment
Elektrofachmarkt-Ranking →Häufige Fragen zu Moment
Ist Moment seriös?
Moment erreicht aktuell 4,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Seattle, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Moment?
Kundinnen und Kunden bewerten Moment im Schnitt mit 4,7 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Moment seinen Sitz?
Moment hat seinen Sitz in Seattle, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Moment gibt es?
Die bestbewerteten Anbieter in der Branche Elektrofachmarkt sind AO (4,9 von 5), Currys (4,0 von 5), B&H Photo-Video (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Moment beansprucht?
Nein. Das Profil von Moment ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Moment hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Moment auf Bewertungen?
Moment: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Moment negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.