Bewertung
2,2
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftsilverlight.store
2,2von 5 · Mangelhaft
Bewertung
Mangelhaft · von 5 Sternen
Stimmen
2 in den letzten 12 Monaten
Bekleidungsgeschäft
Anteil 5-Sterne-Bewertungen
Ihre Stimme
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I would not recommend buying from Silverlight based on my recent experience. I have been using Silverlight socks for many years and have always been very happy with the quality. The socks themselves are excellent and have served me well for a long time. Unfortunately, my recent experience with customer service has been very disappointing. I was promised replacement socks because some stitches had failed, but I have been waiting since January 31. As of March 6, I had still not received anything. The tracking link did not work, and customer service responses were very slow. When they did reply, it remained unclear what to expect next. For socks in this price range, I expected much better service. That makes this experience even more disappointing, especially as a long time satisfied customer. Update March 23: Still no socks. The first package was lost. After many emails and a long wait, Jade sent a replacement parcel, but this one also got lost in the same place in China. Something is clearly going wrong, but it is unclear where. Update March 25: Still no socks. Apparently, a required number was missing from the shipment, causing it to fail at the airport twice. I also tried to contact the owner, Ralph S., via a comment on their blog, but the blog has since been removed. This situation feels increasingly unreliable.
UsernameJohn
Ordered a 5 pack of XXL, received 4 XXL and one L (emroidered as XXL). I sent a support request that started out helpful, then I got ghosted. Don't expect to recieve what you ordered. They obviously have a quality control issue with their Chinese manufacturer. This is the second time this has happened now. Not impressed with the ghosting by support to say the least. Disappointed enough to shop elsewhere and share my experience. Be warned.
LG
I have been hiking a lot in these socks for more than 5 years now and I absolutely love them. Started to see some deterioration recently and applied for their lifetime warranty. I read some bad things about their customer care so no high hopes, but after contacting them I got new socks for free right away. Absolute legends.
NIK
Ordered 3 pairs of socks that took nearly 2 months to arrive and the left sock is larger than the right sock, both say large but clearly different sizes, poor quality control. Socks took nearly 2 months to arrive, tracking didn’t work and website was useless. I’ve bought these before but never again.
Pete England
Terrible website and customer service, no replies to emails, tracking information does not work. I was lucky that the product did arrive and the socks are good. Wouldn't risk buying from them again though.
Typische Antwortzeit unter 24 Stunden.
Für Silverlight liegen bisher 16 öffentliche Bewertungen vor (2,2 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von Silverlight ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Silverlight hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Silverlight: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.