Bewertung
4,2
Gut · von 5 Sternen
Ferienunterkunftsvermittlungsolmarvillas.com
Solmar Villas Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.741
375 in den letzten 12 Monaten
Ferienunterkunftsvermittlung
70%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.741)
375 in 12 MonatenIhre Stimme
Erfahrung zu Solmar Villas schreiben
Claire Quayle
Verifizierte Bewertung
Customer Service needs work.
Misleading information on the first villa booked (it was actually 2 flats) so had to swap. Only found this out as someone visited the location whilst in the area. Solmar staff tried to fob us off stating it was an old villa with two doors. New villa was very tired and dated with broken tiles in and around the pool and unkempt gardens. Worn decoration and dated appliances. Not enough chairs and beds for the capacity of the villa. Some issues were addressed whilst in situ but in resort team were not interested and failed to contact us. Very poor communication with customer services and made to feel we were in the wrong. Two stars as we made the best of the stay but will not book with them again.
0
Karen Gardner
Verifizierte Bewertung
Really helpful when booking
Really helpful when booking. Responsive, informative and very pleasant to deal with. Can't add a 5th start until I've been on the holiday but so far Solmar seems a very good choice for a villa holiday in Crete
0
Stephen Rowley
Verifizierte Bewertung
Not a good experience.Solmar
We booked our Villa holiday with JET2 holidays, we arrived after a 2 hour delay at 11.30 pm at Villa Palomita Corralejo. Let by Solmar Villa Holidays based in Burton upon Trent UK. As there were no complimentary arrivals pack, we had to go searching for bottles of water for 4 adults and two young children at midnight. Other companies we have used in the past, have a least provided a few basics on arrival, water, snacks etc. (suppose it’s due to cost) After one day, we tried using the washing machine to freshen up the children’s clothes, this didn’t work. We packed our cases based on being able to wash our clothes every few days. This was reported to JET2 UK on Sunday. Having spoken to an agent we were informed that the problem would be resolved on Monday 17th August between 9am and 3 pm. No one arrived. On Tuesday 18th August, the toaster was switched on, and tripped the whole electrical mains circuit in the villa. An easy fix, new toaster, and not the end of the world. This was also reported to JET2 the same day, along with none arrival of the engineer, and that the pool required cleaning. The staff at JET2 were extremely efficient, and being able to talk to a person was very helpful. As Solmar Villas let out the property, and were responsible to resolve our issues, I decided to contact them in the resort to get an update, as JET2 tried their upmost to resolve the issues. All the communications with Solmar are via WhatsApp, which is extremely unsatisfactory. The AI bot doesn’t understand the problem, until you request” talk with a human “ even then it’s still via WhatsApp. After sending numerous messages, and highlighting our issues, the engineer finally turned up Thursday, at 12pm it took a 29 min fix. Another wasted day hanging around waiting and disrupting our holiday plans. We had to hand wash the children s clothes, we couldn’t even wash our towels, on Wednesday afternoon a new toaster arrived, along with more clean bath towels. (Half way through our holiday). Why weren’t the issues resolved before we arrived? Didn’t they get checked or reported prior to our scheduled arrival? I did ask if we could checkout slightly later than 10am, although Solmar did check and confirmed the villa was let out, I’m sure a bit of flexibility could have been applied, due to our unsatisfactory experience, my understanding is that in the past this was a option, but now the Company only offer a strict 10am checkout. I suppose this is due to having to pay extra to its cleaning contractors. The Villa was great, even though the on street parking is challenging. In future I will avoid booking villa holidays which involve Solmar, as the support experience was not very satisfactory, and considering the price we paid, should have been better in our opinion.
0
David Dunn
Verifizierte Bewertung
Easy to find and book
Easy to find and book
0
rona craig
Verifizierte Bewertung
Fantastic customer service
Fantastic customer service, nothing to much trouble. Highly highly recommend.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 87 % der negativen Bewertungen.
Alternativen zu Solmar Villas
Ferienunterkunftsvermittlung-Ranking →Häufige Fragen zu Solmar Villas
Ist Solmar Villas seriös?
Solmar Villas erreicht aktuell 4,2 von 5 Sternen aus 1.741 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Units 2 & 3 First Avenue, Centrum 100, DE14 2WE Burton Upon Trent, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Solmar Villas?
Kundinnen und Kunden bewerten Solmar Villas im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 1.741 Bewertungen. 375 davon stammen aus den letzten 12 Monaten.
Wo hat Solmar Villas seinen Sitz?
Solmar Villas hat seinen Sitz in Units 2 & 3 First Avenue, Centrum 100, DE14 2WE Burton Upon Trent, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Solmar Villas gibt es?
Die bestbewerteten Anbieter in der Branche Ferienunterkunftsvermittlung sind Jet2holidays (4,4 von 5), Agoda (2,6 von 5), Refund Protect (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Solmar Villas beansprucht?
Nein. Das Profil von Solmar Villas ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Solmar Villas hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Solmar Villas auf Bewertungen?
Solmar Villas: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Solmar Villas negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.