Spaceships Rentals (UK & Europe) Erfahrungen 2026: 4,1 von 5 (167 Bewertungen)

Bewertung

4,1

Gut · von 5 Sternen

Stimmen

167

2 in den letzten 12 Monaten

Urlaubsvermietung

57%

Anteil 5-Sterne-Bewertungen

Bewertungen (167)

2 in 12 Monaten

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David J

GB · 15. Oktober 2025

Verifizierte Bewertung

Choose an alternative supplier with real people. A professionally run outfit that understand RVs and how to treat customers.

Their "touchless service" means they don't have service. They have a phone number and videos. If you want to figure out how to use their RV unit, it's going to be up to you to take your time to watch videos. They have NO ONE you can see face to face. Our RV unit worked fine right up until the transmission went out. They couldn't locate a service vendor to get to the unit for 7 hours. Spaceship couldn't tell us when they would get there. They couldn't tell us where we would end up nor could they tell us when. Choose an alternative supplier with real people. A professionally run outfit that understand RVs and how to treat customers. - David

0

15. Oktober 2025

Spaceships Rentals (UK & Europe)

Antwort des Unternehmens · 15. Oktober 2025

Hi David and thank you for taking the time to leave your review - eventhough it's full of inaccuracies. The Spaceships team is run by real people who really care about making your experience the very best it can be. Just to set the record straight, we have a "contactless pick-up". We send you 2 pre-collection emails, one confirming pick up time, how the pick up works and branch address and directions, and the second called "Getting to know your motorhome". This contains a full 16 minute walk through familiarisation video showing how all the features in the motorhome work. We suggest keeping this on your phone so you can run through it in the motorhome on your first night. We also provide a link to our YouTube channel which has a series of shorter on road support videos like "Operating your heating control panel" and How to operate your fridge" etc, just in case you need additional information. Our team are at the branch if you need any other information. When you arrive to pick up the vehicle, your online check in has been completed in advance, you use a key code to collect your keys and your motorhome is waiting for you. Most customers love this system: no forms to fill in, no further check in required, no hanging around. Just into your motorhome and hit the road. Secondly, the transmission did not go "out". The vehicle probably went into Limp Mode as a result of excessive idling or shorter low speed trips, or possibly because you pressed both pedals simultaneously. You used our 24/7 free roadside support service. As we explained in several emails, this is operated by RAC, the UK's leading roadside assistance provider, who are totally separate to Spaceships Rentals. We have no control over their response times, which they prioritise based on circumstances like location and whether there are children present. You were in a safe place, no children or medical needs, with a bed, toilet, kitchen, central heating and shower. You may have been a slightly lower priority for them on that basis. However, you decided not to wait for them and abandoned the vehicle on the side of the road. This resulted in them being unable to locate either you or the vehicle, and consequently the vehicle had to be recovered back to our branch. Both the RAC and our own technicians found there to be no fault with the vehicle. They could have easily cleared the Limp Mode issue and you would have been back on the road within minutes had you just waited. So to sum up, we tried to look after you and support at every stage of your trip, but you ignored our processes and systems. We are a professional outfit and we treat our customers with a hell of a lot more respect than you treated our motorhome, staff and support teams. Thank you for allowing us the opportunity of setting the record straight and we hope you enjoyed your 9 day/1200 mile trip in your Spaceships motorhome. Kind regards, Mike, Spaceships Crew

Chloé M

GB · 25. September 2025

Verifizierte Bewertung

My trip to the highlands

My trip went very well, I had no problems with the vehicle. I really liked the fact that we could pick up the van independently. The van was well organised and had everything I needed. I picked up and returned the vehicle in Edinburgh, which is very accessible from the city centre; you just need to take a bus. I think the vehicle I had was a bit old because the gears sometimes shifted poorly, but otherwise I had no problems and didn't need to call for assistance. I found some trash left in the car when I picked it up and I think it would be nice to have some dish soap included but otherwise everything was really nice!

0

25. September 2025

Sonya Obst

GB · 30. August 2025

Verifizierte Bewertung

Highly recommend, great value van.

What a wonderful trip we had travelling in the UK in our trusty VW Caddy! Very economical and good value car, had all we needed for an enjoyable camping trip. Just don't try picking up before allocated time as this caused a bit of an issue getting the self collect keys but other than that, no issues what so ever. Mike and the team were great with communication. Highly recommend, in fact looking at hiring again for an upcoming Europe trip.

0

30. August 2025

Spaceships Rentals (UK & Europe)

Antwort des Unternehmens · 30. August 2025

Hi Sonya and thanks for that fantastic 5 Star review and recommendation! You guys absolutely nailed your #SpaceshipsRoadTrip! From seeing the Changing of the Guard in London, to picking up your Spaceships VW Camper Car at our Edinburgh branch and taking a fabulous tour around Scotland. And thank you for that beautiful photo of your Camper Car, Prometheus, on the spectacular Isle of Skye. It would be great to see you and Michael again for a European Road trip from London next time. Just 80 miles to Eurotunnel and you're on your way into France and the rest of Europe - with unlimited mileage and a 5% discount as a repeat customer! Thank you for your review Sonya , and for your kind words about me & our incredible Spaceships Crew. It was a pleasure to share in a small part of your adventure, and we're all absolutely delighted that you made some unforgettable memories in Scotland. We hope we'll see you again for more Space travel! Best regards, Mike, Spaceships Crew

Tea Mattila

GB · 4. August 2025

Verifizierte Bewertung

Overall good

Overall good. Everything went smoothly. Not perfect, but excelent choise for the price. Good value for money.

0

4. August 2025

C

GB · 14. Juli 2025

Verifizierte Bewertung

DO NOT RENT HERE! MAKE SURE YOU READ ALL…

DO NOT RENT HERE READ ALL THE REVIEWS AIRCO NOT WORKING TYRE IN VERY BAD CONDITION EXPLODED TYRE AFTER 50 MILES DRIVING BURNED FUSES IN BATTERY FRIDGE LEAKING DIRTY ! OLD! NOT SAFE VERY BAD CUSTOMER SERVICE

0

14. Juli 2025

Spaceships Rentals (UK & Europe)

Antwort des Unternehmens · 14. Juli 2025

Hi there and thanks for taking the time to leave your review. Just to set the record straight, the air con was working on pick up and we tried numerous ways to help you to operate it. We suggested that you may have inadvertantly dislodged the cables in the passenger footwell with your feet. We asked if it worked on the max setting, which is also an indicator of a loose cable connection. Unfortunately you did not reply to those questions, nor confirm whether or not the air con was working. It was working when we checked the vehicle back in. The tyre was also fine on pick up, as was evidenced by the time stamped photos we email to you on collection. It may be that you accidentally scraped a kerb, scrubbing the tyre, but your puncture may simply have been a random puncture. These things can happen in any vehicle at any time. Keep in mind, that despite you having an insurance excess on your booking with us, we did not charge you for a replacement tyre. The fuses were not burned in the battery and perhaps any fridge leak was caused by a spill or leak from a liquid in the fridge in a moving motorhome. It wasn't leaking on your return and the same motorhome is now back on hire - with no issues on air con, battery or fridge/freezer. The motorhome is an 18 plate, but is neither dirty or unsafe. As for customer service, as previously stated we did try to help you resolve your various issues by phone and over the 15 emails of yours that we replied to. We resolved the operational problem you had with the electric hook up, the fridge and possibly the air con, although you didn't confirm that. We explained that we operate a "level to level" fuel policy and you return at the same level as pick up when you complained that the tank wasn't full, even though that was already outlined in our pre-collection email. We allowed you to buy a replacement mirror that you broke off (rather than take the replacement cost from your insurance excess) and did not charge for the replacement tyre after your puncture. Given all that, it's hard to see how our customer service can be so bad. We do between 1200-1300 hires per year, with the majority of our reviews being positive. We are grateful for all reasonable feedback and we use that to learn and improve our operational standards and customer service. Unfortunately there are occasions where things don't go to plan, like a puncture happening, or the fridge power source not being set correctly to initially cool the fridge, or the air con cables being accidentally loosened or on the odd occasion, a mechanical breakdown that is beyond our control. Invariably, it is these kind of instances that despite our best efforts to help and resolve them, lead to the handful of negative reviews that we occasionally receive. Thanks again for taking the time to leave your review and for giving us the opportunity of clarifying some of your complaints. Kind regrads, Mike, Spaceships Crew

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Spaceships Rentals (UK & Europe) erreicht aktuell 4,1 von 5 Sternen aus 167 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Spaceships Rentals (UK & Europe) im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 167 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.

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