Bewertung
2,1
Mangelhaft · von 5 Sternen
Finanzdienstleistungsinstitutspectrocoin.com
SpectroCoin Erfahrungen
2,1von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.992
29 in den letzten 12 Monaten
Finanzdienstleistungsinstitut
24%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.992)
29 in 12 MonatenIhre Stimme
Erfahrung zu SpectroCoin schreiben
Bilal Kaya
Verifizierte Bewertung
Confirmed on-chain payment ignored, ticket closed without a reply
Paid a gift card order through SpectroCoin on 26 Aug 2026. Sent the exact amount to the exact TRC20 address shown on their payment page. The transaction is confirmed on-chain with 200+ confirmations. Their page then showed "Order has expired — we didn't detect your payment within the allowed time" and told me to contact support with my transaction details. I did exactly that, with the order ID and the TXID. The ticket was closed without a single word of response. Order ID: REWARDS-e149509a-3954-453a-8b60-11ea42ed1765-a444d9f6 TXID: 10d61d841d28159c2b32fd71bac2ad7f52ec2fe4a19c0fb71aea3181fc664a70 Money received, order not delivered, support silent. For a company supervised by the Bank of Lithuania this is not acceptable.
0
Alex
Verifizierte Bewertung
Refund confirmed by merchant, still held as "reserved" - no explanation
I processed a refund back to my card through SpectroCoin — something I've done dozens of times before, always same-day release. This time the 209 EUR refund has been stuck showing as "reserved" for several days now. Today (24.08) I sent them, once again, the merchant's written confirmation showing the transaction as completed on their end. Despite this, SpectroCoin is still holding the funds as "reserved" and has not released my money and they claim refund not received despite their usual practice and visible money on my card app. I've escalated through support multiple times and provided the same proof more than once. No clear explanation has been given for why this case is different from every previous refund, or when the funds will actually be released. They claim that funds not received but as already indicated I provided more then one proof from merchant. Their support is rude not helpful, they laugh you in the face with generic answers. Especially guy called Wilson which is changing wording like the wind blows. Given the repeated delays, the lack of communication, and confirmed proof from the merchant that's simply being ignored, it's hard not to wonder whether this is about liquidity management rather than a genuine review process. I've already escalated internally and I am prepared for filing a complaint with the relevant Lithuanian regulator. Would not rely on SpectroCoin for anything time-sensitive. Transaction ID and merchant confirmation available on request for verification.
0
saeid
Verifizierte Bewertung
Confirmed crypto payment rejected
Confirmed crypto payment rejected – funds still unresolved Order: #1658138 Transaction hash:4d163ab33765eeb4bf031a3db6f70dbc233ec1e6ce3a794ab766a03ce32ec944 I am extremely disappointed with my experience involving SpectroCoin and CoinGate Gift Cards. I made a cryptocurrency payment for CoinGate Gift Cards using the payment gateway provided during checkout. The transaction was successfully broadcast and confirmed on the blockchain. The payment was not simply cancelled before being sent. The funds were actually transferred, and the transaction can be independently verified using the transaction hash above. However, the payment was never assigned to my order and the gift card was never delivered. I contacted CoinGate support and provided every piece of information they requested, including verification codes and the complete transaction hash. CoinGate initially told me that the transaction had not been assigned to the order and that they had forwarded the transaction hash to SpectroCoin for investigation. After months of waiting, CoinGate eventually told me that the payment could not be processed because it allegedly did not meet the requirements of the Shopper Disclaimer. What has still not been properly explained is "what happened to the actual funds." I have repeatedly asked for a specific explanation of: * Which exact requirement the transaction allegedly violated * Why the payment was rejected * Whether SpectroCoin actually received and identified the transaction * What happened to the funds after the blockchain transaction was confirmed * What procedure is available to recover or return the funds Instead of receiving a clear transaction-specific explanation, I have been referred between CoinGate and the payment gateway. From a customer's perspective, this is extremely concerning. I am not disputing a normal failed payment where the money never left the customer's wallet. In this case, the blockchain transaction was completed, yet the customer has neither the purchased product nor the funds. Transaction hash: 4d163ab33765eeb4bf031a3db6f70dbc233ec1e6ce3a794ab766a03ce32ec944 Order: #1658138 I have kept the complete email correspondence and transaction information and can provide it to the relevant parties if necessary. I am posting this review so that other customers considering using SpectroCoin for cryptocurrency payments are aware of my experience. I am still willing to resolve this directly and professionally. I am asking for only one of two reasonable outcomes: 1. Process the payment and complete the original order; or 2. Provide a clear and legitimate procedure for returning the funds to the originating wallet. I will update this review if the matter is eventually resolved. Until then, based on my personal experience, I cannot recommend using SpectroCoin for payments where the customer expects a clear and accountable resolution if something goes wrong.
0
Muayad Qrenns
Verifizierte Bewertung
I have contacted with LiveChat with agent Wilson, and he admired me with his responses and how fast he is to solve my issue, I would rate this guy 10/10 tbh
I have contacted with LiveChat
0
Robert
Verifizierte Bewertung
crypto scammers
most shady website out there, keeps your money because "you violated the shopper disclaimer" which is nowhere to be seen, no where shown but you automatically agree when purchasing using spectrocoin. they as they please take whatever reason they want where they say "you anonymized" your payment, identity or whatever and just keep your money without refund. dont use this trash provider.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 37 % der negativen Bewertungen.
Alternativen zu SpectroCoin
Finanzdienstleistungsinstitut-Ranking →Häufige Fragen zu SpectroCoin
Ist SpectroCoin seriös?
SpectroCoin erreicht aktuell 2,1 von 5 Sternen aus 1.992 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Narva mnt 7b, 10117 Tallinn, EE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SpectroCoin?
Kundinnen und Kunden bewerten SpectroCoin im Schnitt mit 2,1 von 5 Sternen („Mangelhaft“) auf Basis von 1.992 Bewertungen. 29 davon stammen aus den letzten 12 Monaten.
Wo hat SpectroCoin seinen Sitz?
SpectroCoin hat seinen Sitz in Narva mnt 7b, 10117 Tallinn, EE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SpectroCoin gibt es?
Die bestbewerteten Anbieter in der Branche Finanzdienstleistungsinstitut sind Trading 212 (4,6 von 5), WorldRemit (4,0 von 5), Agos (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SpectroCoin beansprucht?
Nein. Das Profil von SpectroCoin ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SpectroCoin hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SpectroCoin auf Bewertungen?
SpectroCoin: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann SpectroCoin negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.