Bewertung
1,6
Mangelhaft · von 5 Sternen
ST Dupont Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
109
17 in den letzten 12 Monaten
Einkaufen & Mode
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (109)
17 in 12 MonatenIhre Stimme
Erfahrung zu ST Dupont schreiben
Ghazal Dabbaghi
Verifizierte Bewertung
Very unreliable and not responsible
I ordered an item from S.T. Dupont (Order DE2385) as a highly anticipated wedding gift, trusting their reputation as a premium brand. Instead, 4 days after my strict deadline, I was informed the item is lost and UPS is not responding and now it is completely out of stock and my order was canceled. Their inventory management completely failed, leaving me scrambling 4 days after the wedding to find a replacement gift. While they processed a refund (which is the bare minimum legal requirement), their customer service refused to offer any form of goodwill compensation—no discount on an alternative item, and not even complimentary expedited shipping for a backup order. When you shop with a luxury brand, you expect premium customer care, especially when they are the ones who made the error. Instead, I received copy-pasted responses hiding behind strict corporate policies. I highly recommend avoiding S.T. Dupont if you are buying a gift with a deadline, as they clearly do not care about leaving their customers stranded.
0
han jerry
Verifizierte Bewertung
Premium brand, but the customer service does not match the reputation
I have now had two disappointing experiences with S.T. Dupont. My first experience was with an S.T. Dupont lighter purchased through Amazon. Unfortunately, the lighter developed a quality issue, which was already disappointing considering the reputation, positioning and price of the brand. Despite that experience, I decided to give S.T. Dupont another chance and placed an order directly through the official UK website on 21 July 2026. Unfortunately, this second experience has been even more frustrating. The original shipment failed before it ever reached the UK and was eventually returned to S.T. Dupont. Throughout the process, I had to make repeated telephone calls, send multiple follow-up emails and constantly check the UPS tracking myself simply to understand what was happening with my order. What disappointed me most was not simply that a delivery problem occurred — problems can happen with any company — but the way S.T. Dupont handled the problem once it happened. Rather than immediately arranging a replacement order and dealing with UPS separately, I was repeatedly asked to wait while S.T. Dupont carried out investigations, checked internally and waited for information from the carrier. As the customer, I do not believe I should have to bear the time, inconvenience and communication burden caused by a failed shipment arranged between S.T. Dupont and its chosen carrier. The order was carefully selected as a gift for a friend, and because of the prolonged delay I was unable to give the gift as originally planned. S.T. Dupont later offered me a complimentary cap as a goodwill gesture, which I appreciate. However, a goodwill gift does not change the fact that my paid order still needed to be fulfilled, nor does it address the underlying problem with how long the situation has taken to resolve. As of 7 August 2026, more than two weeks after placing the order, I still have not received the goods I paid for. I was told that a replacement would be arranged and that I would receive confirmation, but I have still not received a confirmed dispatch date, a new tracking number or any meaningful further update from customer service. For a premium luxury brand, I find this level of service and problem resolution extremely disappointing. I chose to buy directly from S.T. Dupont because I expected a level of product quality and customer service consistent with the brand’s reputation. Unfortunately, after experiencing a quality problem with one lighter and then a failed shipment combined with a prolonged and frustrating resolution process on another purchase, my confidence in the brand has been significantly affected. I sincerely hope S.T. Dupont improves both its quality control and, especially, the way it supports customers and resolves problems when things go wrong.
0
robin wells
Verifizierte Bewertung
Don't buy Dupont lighters .Mine doesn't…
Don't buy Dupont lighters .Mine doesn't fill properly anymore after just a year or so .Also they are so difficult when replacing flints. The flint striker can fall out and be lost so easily and the Ping sound has disappeared! Can't be bothered with repairs, especially having read the poor reviews! Chucked it in a drawer !
0
Chris Jones
Verifizierte Bewertung
Extremely POOR customer service
I have emailed numerous times with questions regarding my ST DUPONT lighter,only each time to be posted onto anther company, or other reps. Never answering my questions, such as which butane fits should I use, or help to put in flints and which are best to use. I am tired of emailing STDupont, just to never receive a response. With such a supposedly reputable company, I am SHOCKED they provide, or I should say, DO NOT PROVIDE very poor customer service. Just ignore my emails, or just pass me onto someone else. Very poor Dupont, very poor. Do better.
0
Thomas FORET
Verifizierte Bewertung
QUALITÉ DÉPLORABLE ET MÉPRIS DU CLIENT
Naufrage absolu, indigne d'une "grande maison française". On m’a offert un portefeuille Line D reçu avec de multiples défauts de fabrication : marques de colle visibles, griffures sur le cuir et insert pour cartes qui se décolle déjà (cf photos). Le contrôle qualité est inexistant. Pour signaler ces défauts, il m'a fallu plus de 25 appels pour enfin réussir à joindre le SAV. Ce manque de considération s'est confirmé lorsque que ma conjointe est allée dans les deux boutiques parisiennes où l'accueil a été désagréable, avec une gestion des stocks et de l'information tout simplement pitoyable. Suite à la non-disponibilité du produit, obligation de commander sur internet. L'enthousiasme a laissé place à une immense déception devant la qualité déplorable. Mon colis de retour a été réceptionné par leurs services le 28 janvier. Après des semaines de silence, on me répond à la mi-février (un lundi) en me disant que ma demande a été traité la veille (soit un dimanche), qui montre encore les incohérences de cette maison. On m’impose un remplacement avec 3 semaines de délai supplémentaire. Dupont refuse mon remboursement légal en m'opposant une "politique interne". Pire, ils tentent de m'offrir une gravure "à titre commercial" alors que je l'ai déjà payée lors de ma commande initiale ! Forcer l'envoi d'un nouveau produit personnalisé que je refuse explicitement est une pratique commerciale déloyale. Une marque qui s'assoit sur le Code de la consommation et traite ses clients avec dédain. Dossier déposé sur SignalConso. À fuir absolument si vous cherchez de la qualité et du respect.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
FR
Alternativen zu ST Dupont
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Ist ST Dupont seriös?
ST Dupont erreicht aktuell 1,6 von 5 Sternen aus 109 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: FR. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden ST Dupont?
Kundinnen und Kunden bewerten ST Dupont im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 109 Bewertungen. 17 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu ST Dupont gibt es?
Die bestbewerteten Anbieter in der Branche Einkaufen & Mode sind Cettire (3,5 von 5), Superdry DE (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von ST Dupont beansprucht?
Nein. Das Profil von ST Dupont ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann ST Dupont hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet ST Dupont auf Bewertungen?
ST Dupont: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann ST Dupont negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.